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DX Unified Infrastructure Management vs Infraon IMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in Network Monitoring Software
55th
Ranking in Server Monitoring
20th
Ranking in IT Infrastructure Monitoring
36th
Ranking in Cloud Monitoring Software
29th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
AIOps (23rd)
Infraon IMS
Ranking in Network Monitoring Software
82nd
Ranking in Server Monitoring
33rd
Ranking in IT Infrastructure Monitoring
56th
Ranking in Cloud Monitoring Software
49th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of DX Unified Infrastructure Management is 1.1%, up from 0.5% compared to the previous year. The mindshare of Infraon IMS is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
DX Unified Infrastructure Management1.1%
Infraon IMS0.5%
Other98.4%
Network Monitoring Software
 

Featured Reviews

ON
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
it_user1631601 - PeerSpot reviewer
GTM Manager at a computer software company with 201-500 employees
Our process efficiency has improved by having all the information in one place, which has reduced manpower
The product is great. We integrated the ticketing tool with the monitoring tool. The agent ID creation is very easy when using this tool. It is so user-friendly. The user interface is good and also the pricing is great. The user interface is good, even a business user or layman can raise a ticket. They provide an all-in-one monitoring tool. If an issue happens, it gets integrated with the email, then proactively that ticket is being raised, which is good. The reporting is good. It is very clear. It is a customized report; however you want it, you can customize it. We use the solution’s role-based dashboards. The head of IT wants to use it so he can see holistically what is happening, e.g., what are the tickets being raised, what is a major issue, and what escalations are happening. There are different dashboards that are customized. For our head of IT, we made a separate dashboard. Then, for the executives, we made a separate dashboard based on time, like hourly or daily. All these reports were customized. While they didn't provide a BI dashboard, they provide a kind of graphical dashboard for whatever the issue is. Once you click on a particular ticket, it drills down to the issue, what it is and when the issue was raised. The drill down is good. It is more like a business intelligence (BI) tool. You can just scroll and zoom in. It goes deep into the issue. Once you click a particular dashboard, it will take you to the next page, then it takes you to the issue. Infraon IMS provides workflow automation for real-world use cases. This makes our work easier. It is just drag and drop (no coding) to build the workflows. For example, a particular ticket is being raised. It gets routed to three important IT executives within our team. From our team, it gets routed to the next level. The learning curve is good. Initially, there were no issues. As soon as the users saw the product, they understood what the product was. There wasn't any kind of training required for this product because it is very straightforward.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are trending and analysis, and I also like the predictability of the systems, baselines, and that it can prevent an outage before it happens."
"Probe packages and probe deployment."
"The most valuable feature is the very large probe number, over 180, for different technologies, that all communicate their metrics through one product."
"If you have a highly disparate estate across old and new technologies, Nimsoft is the only realistic in-house answer, prior to considering the customisation of open source alternatives."
"Flexibility – in the sense that it allows me to monitor our IT infrastructure and application in a very holistic manner."
"By getting an early warning about problems, services can have high availability and perform well."
"I believe that the fundamentals and the logic of how UIM is set up is very stable, providing the essentials to extract data from an environment, present it through a front-end using graphs and charts, and allow for crucial analysis on the collected data, with UIM doing a good job of managing all the steps along the way."
"Basically, the most valuable feature for us is that the dashboard is easy to use as it aggregates all data."
"The feature that I like the most and the best part is the customization."
"The backup, restore, and comparison features are all good."
"With Infraon, everything is already built-in so you are able to plug-and-play with the system."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"Infraon IMS allows us to do several things from a single window, which is important to us."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"Being an engineering product, the customization is easy for us compared to SolarWinds and ManageEngine."
"Once we installed this central system, our site engineers who provide the data started believing in the data's accuracy."
 

Cons

"Support from the vendor has generally been rather slow and ineffective, at least in our case."
"Scalability for redundant data centers is challenging."
"Being able to report on the monitoring configurations and find out where you differentiate from standards. If I've deployed 500 probes to monitor Oracle, and I want to know that they're all monitored the same, I have no way to do that now."
"The company has not kept pace with developments."
"Multi-tenancy for ICMP profiles of servers is not there."
"It needs to be easier to implement because right now it requires consultants to help with that."
"One of the things I would like to see an improvement on is the ability to do mass deployment."
"UIM is showing its age, and needs a major overhaul to keep up with competitors."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"Email support is a bit slow. Once you drop an email, it takes time."
"Technical support could use some improvement in terms of their response times and diagnostic accuracy."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
 

Pricing and Cost Advice

"Reasonable setup cost and licensing prices."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"The license cost depends on the number of probes and robots."
"CAD $400,000 annually."
"The pricing is reasonable, given the features that they provide."
"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."
"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."
"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."
"Licensing is calculated on a per-user basis."
"I think that the pricing for this solution is reasonable and varies by number of devices."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
16%
Outsourcing Company
8%
Manufacturing Company
7%
Manufacturing Company
16%
Financial Services Firm
16%
Outsourcing Company
13%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
Everest IMS
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc. 
Find out what your peers are saying about DX Unified Infrastructure Management vs. Infraon IMS and other solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.