DX Unified Infrastructure Management and OpenText AI Operations Management are contenders in the IT infrastructure management space. DX Unified Infrastructure Management appears to hold an edge in flexibility due to user-friendly deployment of monitoring probes, whereas OpenText AI Operations Management is favorable for its superior integration capabilities with Hybrid Cloud environments.
Features: DX Unified Infrastructure Management offers scalable global monitoring with a range of customizable probes, facilitating easy deployment without complex setups. Its agent-based technology ensures effective service management through the Unified Monitoring Portal. OpenText AI Operations Management provides seamless integration, robust analytics, and data aggregation for predictive insights in Hybrid Cloud arenas, enhancing operational efficiency.
Room for Improvement: DX Unified Infrastructure Management needs better customer support, advanced VMware monitoring, and improved maintenance functionalities. The mobile interface and overall scalability also require enhancement. OpenText AI Operations Management should modernize its user interface, upgrade anomaly detection capabilities, and work towards a fully integrated AI system. Enhancements in the interface and predictive features are suggested by users.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management supports Hybrid Cloud, On-premises, and Public Cloud deployments but faces challenges with fluctuating post-acquisition customer and technical support, particularly beyond the first-line level. In contrast, OpenText AI Operations Management focuses on on-premises deployment, gradually expanding hybrid support, and enjoys a reputation for good customer service, though its technical support can be inconsistent with complex issues.
Pricing and ROI: DX Unified Infrastructure Management is perceived as expensive compared to competitors like SolarWinds and ManageEngine, impacting its ROI despite licensing flexibility. Accurate planning is recommended to manage costs. OpenText AI Operations Management also has a complex, costly pricing model due to component-specific licensing. However, its automation features and runbooks deliver man-hour savings, positively impacting ROI for larger organizations.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
OpenText goes out to bring the right people to answer any inquiries I have.
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
The stability and scalability depend on architectural considerations and the company's specific situation.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
Better support and more accessible resources are crucial.
You need to see the big picture and understand what the customer's pain points are to find the right tuning.
Splunk is more business-friendly due to its prettier interface.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
| Product | Market Share (%) |
|---|---|
| OpenText AI Operations Management | 0.9% |
| DX Unified Infrastructure Management | 1.1% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 7 |
| Large Enterprise | 35 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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