Executive SummaryUpdated on Sep 21, 2025
DX Unified Infrastructure Management and Splunk Observability Cloud compete in the infrastructure monitoring category. Splunk Observability Cloud appears to have the upper hand due to its strong data collection and real-time analytics, appealing more to those seeking robust troubleshooting capabilities.
Features: DX Unified Infrastructure Management is notable for its scalability of a global monitoring ecosystem and stable monitoring probes. It offers synthetic transaction monitoring and supports a variety of applications, which enhances flexibility and ease of setup. Splunk Observability Cloud excels in real-time data collection and analysis, providing comprehensive infrastructure visibility for troubleshooting and performance optimization. It integrates well with multiple cloud environments, contributing to its holistic monitoring approach.
Room for Improvement: DX Unified Infrastructure Management requires improvements in customer support, scalability, particularly in large environments, and lacks effective maintenance mode functionality out of the box. Configuration can be cumbersome, and VMware monitoring is inadequate. Splunk Observability Cloud could enhance its scalability, customer interface, and integration capabilities. It also needs better documentation and setup guidance, as managing agents and configuration remains complex and costly.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management offers varied user experiences between on-premises and hybrid cloud deployments. Its customer support quality has declined, with technical support viewed as average. Splunk Observability Cloud impresses with quick deployment and comprehensive cloud integration. Customer service is generally praised for its responsiveness, although technical support could still improve for complex needs.
Pricing and ROI: DX Unified Infrastructure Management has higher upfront costs but provides competitive pricing for large-scale environments due to its comprehensive capabilities. However, licensing tied to probe numbers affects scalability. Splunk Observability Cloud, although highly priced, offers flexible usage-based licensing. Users believe the cost is justified by its exceptional analytics and monitoring features, though long-term budgeting remains a concern.
