DX Unified Infrastructure Management and ThousandEyes compete in network and infrastructure monitoring. DX Unified Infrastructure Management has the upper hand in template management and advanced alert processing, while ThousandEyes leads in user-friendliness and detailed analysis.
Features: DX Unified Infrastructure Management offers simplified configuration, a vast library of probes, and strong event management. Its scalability and flexibility are key benefits. ThousandEyes integrates with Cisco products, delivers detailed network path analysis, and offers extensive cloud monitoring.
Room for Improvement: DX Unified Infrastructure Management could enhance reporting, retire heavy clients for web-based options, and extend network monitoring. ThousandEyes could improve customization, expand network device monitoring, and provide deeper application insights.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management supports diverse deployment with robust technical support, though response may vary. ThousandEyes offers flexible deployment but faces integration challenges. Customer service is good, with room for user training improvement.
Pricing and ROI: DX Unified Infrastructure Management is considered expensive, with licensing based on probes and robots, but offers good ROI through automation. ThousandEyes is moderately expensive, justified by monitoring features, with licenses based on flow processing, providing good ROI.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
We contacted the support team, and they resolved it within a couple of hours.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
Better support and more accessible resources are crucial.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.1% |
| DX Unified Infrastructure Management | 0.8% |
| Other | 97.1% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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