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Exterro vs OpenText EnCase eDiscovery comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Exterro
Ranking in eDiscovery
4th
Average Rating
8.2
Reviews Sentiment
5.1
Number of Reviews
7
Ranking in other categories
No ranking in other categories
OpenText EnCase eDiscovery
Ranking in eDiscovery
8th
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the eDiscovery category, the mindshare of Exterro is 2.9%, down from 4.3% compared to the previous year. The mindshare of OpenText EnCase eDiscovery is 3.8%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eDiscovery Mindshare Distribution
ProductMindshare (%)
Exterro2.9%
OpenText EnCase eDiscovery3.8%
Other93.3%
eDiscovery
 

Featured Reviews

reviewer2844027 - PeerSpot reviewer
Assistant Professor of Cybersecurity and Digital Forensics at a university with 1,001-5,000 employees
Hands-on forensic training has bridged academic learning and real-world investigation practice
Speed has been an issue, but at the same time, I wasn't sure if that is particularly something that could be improved because I understand that there are large forensic images and can take a significant amount of time to process. That has been one thing with my students. Usually when they're doing a lab, they have to take a lot of time to actually process the image. Sometimes I actually give them processed images for the latter labs, but when it comes to creating the disk images themselves and processing the images, it takes a lot of time. At the same time, sometimes the memory and hardware requirements could be demanding as well, specifically for lower-spec machines that students usually have. Although we do have lab machines that FTK runs on smoothly, for machines that students use, sometimes they can't be very high-end, so that is a real constraint. Since I am in academia, I would actually think more in terms of the academic pricing and licensing model. I would really appreciate if Exterro actually has an academic pricing or licensing model. Sometimes the cost could be a barrier. If Exterro has an academic program where it could partner up with universities to even give out exam vouchers or have some students sit for the exam with a reduced price and work with the institution, that would be really great.
Alejandro Stromer - PeerSpot reviewer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
A stable and scalable hybrid solution with easy setup
The solution is scalable. It has three levels. You have the presentation area that can be escalated to the balance sheet. You have the back-end area that can be escalated using higher viability to configure more application servers. Also, the area of storage can be increased. We usually cater to enterprise solutions but have small- and medium-sized customers. It starts with 25 users and goes up to 100s and 1000s.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It takes a lot of manual processes out, saves time, and lowers overall organizational risks."
"The biggest positive impact on students of Exterro has been readiness, as they actually graduate with hands-on experience in an industry-standard platform that employers use, which essentially bridges the gap between academic learning and real-world practice."
"In my opinion, the best feature Exterro offers is the in-depth imaging process it provides."
"Exterro has had a positive impact on my organization by bringing many conveniences and delivering quick answers so that the board can make the best decision between terminating someone or even finding out if the person under investigation is or is not guilty in that incident."
"We like the reporting functionality. It just seems very clean."
"In my opinion, the best features Exterro offers are complete, cheap, and free solutions."
"Exterro has positively impacted my organization by providing many features that aid in fast investigations of images, machines, systems, or files."
"As a forensic science student, I can realistically use Exterro for all of my academic work."
"Using Encase we are able to implement security and also Forensics."
"The solution is very stable."
"It indexes much faster, and is more reflexive because of the Enscripts."
"It is a very useful tool; it is worth buying irrespective of price."
"Data Recovery: Its ability to repair damaged partitions and uncover hidden partitions from within the tool, and allow further analysis."
"The solution has been quite good, and, overall, the features we need are available to us."
"The most important feature we've found is the Enscripts. That is one powerful feature that I, personally, love to use."
"I like the processing feature on the product because it does everything at once, i.e, indexing, recovery, keyword searches, etc."
 

Cons

"Exterro can be improved by adding more sandboxing plugins or features since investigations increasingly require finding malicious files, processes, or any kind of DLLs or EXEs."
"Exterro could be improved because the documentation seems to be very short, and sometimes the kickoff setup is very tricky and confusing."
"In my opinion, Exterro can be improved with more accessible prices."
"I think one of the pain points I had was the number of emails that had to be sent out. If there was a way to just maybe reduce the bulk — that would be great."
"Sometimes the memory and hardware requirements could be demanding as well, specifically for lower-spec machines that students usually have."
"In the past, incident response time for tech support was slow."
"There were minor UI bugs."
"We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."
"I suggest that if the mobile phone acquisition is embedded in the Encase law enforcement version, it would be very useful."
"Ease of use and learning curve need improvement."
"I would like to see a capability to ingest and absorb more data. That would be really good. It currently is lacking this function."
"From a customer service standpoint, this is unacceptable."
"The reporting is a bit unreliable. It needs to be better."
 

Pricing and Cost Advice

Information not available
"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
"​The product is affordable and user-friendly.​"
"EnCase is an affordable solution."
"We have a license. And, we found the cost high. We contacted them and talked to them about the ratio of the US dollar versus the Indian rupee and then we came to a solution."
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Top Industries

By visitors reading reviews
University
10%
Outsourcing Company
10%
Construction Company
8%
Manufacturing Company
7%
Construction Company
10%
Performing Arts
9%
Outsourcing Company
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise4
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Exterro?
The pricing for me is acceptable, though not comfortable considering I live in Brazil. The exchange questions for the dollar make it quite difficult.
What needs improvement with Exterro?
I am not frustrated with Exterro; I appreciate the changes, but I think it could enhance by continuing to evolve. The perfect score does not exist, but giving it a nine reflects that it is not perf...
What is your primary use case for Exterro?
My main use case for Exterro is to conduct forensics about fraud in payments and identify fraud in transactions while supporting federal policies in Brazil regarding fraudsters. It helps me identif...
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Also Known As

Exterro Fusion
EnCase eDiscovery
 

Overview

 

Sample Customers

Allstate, Statoil, AOL, Nike, Citgo, Target, UnitedHealth Group, Microsoft, MetLife, VISA, Oracle, American Express
Ontario Ministry of Government, Aerospace Company, Chesterfield Police Department
Find out what your peers are saying about Exterro vs. OpenText EnCase eDiscovery and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.