OpenText EnCase eDiscovery offers valuable features like user-friendly interfaces, simultaneous search processing, image creation and analysis, data recovery including partition repair, and Enscripts customization. Pathways, SweepEnterprise, and EnCase mobiles enhance versatility in data extraction. Users appreciate artificial modeling for stability and competitive pricing. Comprehensive tech search and distinctive user experiences, extended through traditional artificial intelligence, highlight its uniqueness. These make it ideal for indexing, keyword searches, and customized data segregation.
- "The solution has been quite good, and, overall, the features we need are available to us."
- "Using Encase we are able to implement security and also Forensics."
- "The most important feature we've found is the Enscripts, as it allows me to customize the scripts and deploy them as and how I need them, for example to segregate and index files efficiently."
Mobile phone acquisition could be enhanced by embedding it in the law enforcement version. The indexing of Microsoft Exchange Server emails and support for all email types need improvement. Users find the learning curve steep and wish for increased data ingestion capability. Report customization lacks flexibility, and technical support response times are slow. Mobile data extraction features could be expanded. Users experience challenges with repetitive processes and could benefit from improved reporting reliability and performance.
- "From a customer service standpoint, this is unacceptable."
- "We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."
- "I would like to see a capability to ingest and absorb more data. That would be really good. It currently is lacking this function."