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F5 BIG-IP Access Policy Manager (APM) vs Zoho Assist comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
F5 BIG-IP Access Policy Man...
Ranking in Remote Access
16th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Secure Web Gateways (SWG) (18th), Network Access Control (NAC) (11th), SSL VPN (8th), Access Management (13th)
Zoho Assist
Ranking in Remote Access
27th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of F5 BIG-IP Access Policy Manager (APM) is 1.8%, up from 1.4% compared to the previous year. The mindshare of Zoho Assist is 2.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.9%
F5 BIG-IP Access Policy Manager (APM)1.8%
Zoho Assist2.1%
Other91.2%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Senior Cyber Security Consultant at KoçSistem
Has provided reliable policy controls and secure web access for large enterprises
I consider Cloudflare when evaluating centralized access control features; Cloudflare utilizes multi-factor authentication and full API support, while F5 BIG-IP Access Policy Manager (APM) needs to enhance its API support. I recommend F5 BIG-IP Access Policy Manager (APM) for large companies such as Tüpraş and Ford. Tüpraş is one of the biggest companies in Turkey, along with other customers such as Tofaş, Euroko, Koç Holding, and more. For on-premises deployment, I would rate it a 10. For cloud deployment, I would rate it a seven. I primarily use it on-premises. I rate F5 BIG-IP Access Policy Manager (APM) eight out of ten.
HT
Senior ZOHO Consultant at self-employed
Inexpensive with useful screen monitoring and screen sharing capabilities
I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It helps us manage user certificates."
"The user experience of Microsoft Intune is quite good because there's not much disturbance in the background; it's just running in the background."
"The most useful features in Microsoft Intune are the policy enforcement and conditional access. These features make our operations easier from a company perspective."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."
"I like Intune's ability to install software to a device remotely and push policy through the Azure portal."
"Autopilot is a great feature. Most users are looking for a zero-touch deployment."
"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"The product allows us to create customized portals for your users."
"F5 BIG-IP APM is relatively easy to use."
"The most valuable feature is the virtual IP creation. It's our most frequently used feature."
"Our customers have never complained about the stability"
"I rate the overall solution nine out of ten."
"This is a product that is easy to install and integrate, and it is simple to use."
"The load balancing features are valuable."
"We have seen a return on investment from F5 BIG-IP Access Policy Manager. It provided access at a time when we didn't have it."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
"For five years of using the product, there are no issues; there are no bugs or glitches, and it doesn't crash or freeze."
"It is a scalable solution. "
 

Cons

"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"
"One of the areas for improvement would be troubleshooting and reporting."
"Automation has room for improvement in Microsoft Intune for fixing some errors."
"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."
"Intune's areas for improvement revolve around security and certificate management."
"It needs certificate provisioning for S/MIME purposes."
"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."
"The technical support could be improved."
"The main improvement needed for F5 BIG-IP Access Policy Manager (APM) is to integrate into the cloud-delivered services from F5."
"F5 BIG-IP Access Policy Manager (APM) does not have a direction for SaaS."
"The price of this product can be improved."
"F5 BIG-IP Access Policy Manager (APM) is not user-friendly and operates slowly."
"The stability of the F5 BIG-IP APM could be better."
"The technical support’s response time must be improved."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
 

Pricing and Cost Advice

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"The price of Microsoft Intune is reasonable."
"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"The pricing is competitive, but it is not cheap."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."
"The tool is a little bit expensive."
"The product is very expensive."
"Recently, they have simplified the licensing"
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
Construction Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise9
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for F5 BIG-IP Access Policy Manager (APM)?
F5 products are more expensive than other solutions but are valued for their quality and reliability, akin to purchas...
What needs improvement with F5 BIG-IP Access Policy Manager (APM)?
F5 BIG-IP Access Policy Manager (APM) is not user-friendly and operates slowly. Additional features for architecture ...
What is your primary use case for F5 BIG-IP Access Policy Manager (APM)?
I am using F5 BIG-IP Access Policy Manager (APM) along with Bot Management, API Gateway, API Security, and F5 Cloud. ...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
F5 Access Policy Manager
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about F5 BIG-IP Access Policy Manager (APM) vs. Zoho Assist and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.