FortiMonitor vs PagerDuty Operations Cloud comparison

Fortinet and PagerDuty are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #10 with an average rating of 8.8, while PagerDuty is ranked #1 with an average rating of 8.2. Fortinet holds a 1.7% mindshare in IMS, compared to PagerDuty’s 14.8% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 98% of PagerDuty users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

1,869 Views
187 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 46 PagerDuty Operations Cloud reviews

4,261 Views
2,173 Comparison Views

98% willing to recommend

FortiMonitor

PagerDuty Operations Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

PagerDuty Operations Cloud and FortiMonitor compete in operational monitoring and incident management. Data suggests FortiMonitor has the upper hand due to its comprehensive feature set despite higher initial costs.

Features: PagerDuty Operations Cloud specializes in real-time incident management and automated workflows, improving operational efficiency. FortiMonitor provides extensive network visibility, proactive alerting, and comprehensive monitoring features, making it more robust.

Room for Improvement: PagerDuty Operations Cloud could enhance its feature set to be more comprehensive and improve integration with third-party tools. Its scalability in larger deployments might require attention. FortiMonitor could benefit from simplifying its setup process and expanding support for new vendors. It can also enhance user interface intuitiveness.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud offers straightforward deployment and responsive customer support, ensuring smooth implementation. FortiMonitor, with a more complex deployment, provides personalized customer service, enhancing user experience.

Pricing and ROI: PagerDuty Operations Cloud is cost-effective with moderate ROI, suitable for price-sensitive customers. FortiMonitor, although higher in upfront cost, offers a superior long-term ROI due to its feature-rich offerings, providing greater value over time.

To learn more, read our detailed FortiMonitor vs. PagerDuty Operations Cloud Report (Updated: December 2025).

Buyer's Guide

FortiMonitor vs. PagerDuty Operations Cloud

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (22nd), IT Infrastructure Monitoring (23rd), Digital Experience Monitoring (DEM) (7th)

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Process Automation (6th), AIOps (7th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 1.7%, up from 1.1% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 14.8%, down from 23.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
PagerDuty Operations Cloud	14.8%
FortiMonitor	1.7%
Other	83.5%

IT Alerting and Incident Management

Featured Reviews

reviewer2677554

Network Engineer III at a energy/utilities company with 1,001-5,000 employees

Managing diverse networks with detailed alerts enhances device oversight

FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.

Read full review

Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."

"Fortinet's customer support is very good."

"The most valuable feature of FortiMonitor is user monitoring. We are able to see if the user is following the policy or not from their system. Additionally, the solution integrates well with Fortinet FortiGate and has centralized management."

"FortiMonitor's dashboard is very informative and user-friendly."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."

"It provides the best firewall features."

"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."

More FortiMonitor pros

"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

"The alerts are immediate in this solution, which allows us to respond to errors quickly."

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"PagerDuty Operations Cloud positively impacts my organization by helping us win customer trust; when problems occur, the speed of our reaction and involvement with customers is crucial, and PagerDuty Operations Cloud facilitates quick responses to potential issues."

"After implementing PagerDuty Operations Cloud's runbook automation, I have reduced the response time from over 20 minutes to less than two minutes, saving approximately 80 to 90 percent of the time and making mean time to resolve significantly faster."

"Now, we don't have to think about it; we can simply set it up in PagerDuty and it works, with the escalation and everything still functioning reliably based on the configuration we set up six months to one year ago."

"PagerDuty Operations Cloud has positively impacted my organization by providing effectiveness and efficiency in the way we work, with less alert fatigue, meaning alerts are rarely missed."

"PagerDuty's notification process is the most valuable feature."

More PagerDuty Operations Cloud pros

Cons

"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."

"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."

"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."

More FortiMonitor cons

"PagerDuty's webhooks need some improvement."

"It cannot be integrated with our upgraded Jira system."

"It is difficult to send underlying trace files or statuses using PagerDuty."

"Even though PagerDuty Operations Cloud is a strong platform, many things can be improved."

"More analytics can be brought into PagerDuty Operations Cloud; while I know there are some, they still seem basic to me, and having options for user-customized charts would be really helpful, especially in this GenAI world where prompts can yield valuable data."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"FortiMonitor's price is very high."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"There are additional costs needed for certain functionality, such as scalability."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"There is a license needed to use PagerDuty."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The cost is based on the package you select."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

More PagerDuty Operations Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Financial Services Firm

Performing Arts

16%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	14
Large Enterprise	26

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What do you like most about FortiMonitor?

In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

I purchased PagerDuty Operations Cloud through AWS Marketplace while at Intel, and my experience has been positive regarding pricing, setup costs, and licensing. I had around seven users part of it...

See all answers

What needs improvement with PagerDuty?

See all answers

What is your primary use case for PagerDuty?

I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my primary experience involves managing the reliability of infrastructure platforms hoste...

See all answers

Comparisons

ThousandEyes vs FortiMonitor

Compared 19% of the time

SolarWinds Network Device Monitor vs FortiMonitor

Compared 10% of the time

PRTG Network Monitor vs FortiMonitor

Compared 9% of the time

Zabbix vs FortiMonitor

Compared 9% of the time

Nagios XI vs FortiMonitor

Compared 4% of the time

More FortiMonitor Competitors

Opsgenie vs PagerDuty Operations Cloud

Compared 14% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 12% of the time

Rootly vs PagerDuty Operations Cloud

Compared 10% of the time

xMatters vs PagerDuty Operations Cloud

Compared 9% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 8% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

December 2025

Download FortiMonitor product report

Buyer's Guide

PagerDuty Operations Cloud

January 2026

Download PagerDuty Operations Cloud product report

Also Known As

Panopta

No data available

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

FortiMonitor vs. PagerDuty Operations Cloud

December 2025

Free Report: FortiMonitor vs. PagerDuty Operations Cloud

Find out what your peers are saying about FortiMonitor vs. PagerDuty Operations Cloud and other solutions. Updated: December 2025.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our FortiMonitor vs. PagerDuty Operations Cloud report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.