FortiMonitor vs xMatters comparison

Why PeerSpot?

Fortinet and Everbridge are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #18 with an average rating of 9.0, while Everbridge is ranked #12. Fortinet holds a 2.2% mindshare in IMS, compared to Everbridge’s 4.4% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

5,646 Views
847 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

3,532 Views
3,143 Comparison Views

96% willing to recommend

FortiMonitor

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and FortiMonitor compete in IT service management and monitoring. While xMatters excels in incident management and real-time collaboration, FortiMonitor offers broader monitoring and analytics capabilities, making it comprehensive for many organizations.

Features: xMatters provides automation, integration with tools, and a robust notification system for rapid incident response. FortiMonitor excels in network monitoring, policy compliance tracking, and log management, providing insights into system health and traffic.

Room for Improvement: xMatters could expand its customization options and manage new custom integrations more swiftly. It might also benefit from enhanced user interface updates, particularly for non-technical users. FortiMonitor could improve initial vendor support, handle broader agent deployment, and enhance real-time system performance indicators.

Ease of Deployment and Customer Service: xMatters supports straightforward deployment and integrates smoothly with third-party tools, offering efficient support services. FortiMonitor requires detailed configuration during setup but allows extensive customization and monitoring options. xMatters is easier to deploy, while FortiMonitor's offers greater depth and versatility in monitoring.

Pricing and ROI: xMatters offers competitive pricing, focusing on ROI through rapid incident response and reduced downtime. Its pricing structure is attractive for organizations seeking effective communication tools. FortiMonitor's pricing is higher but justified by its comprehensive analytics and network insights, offering significant long-term value and ROI.

To learn more, read our detailed FortiMonitor vs. xMatters Report (Updated: September 2026).

Buyer's Guide

FortiMonitor vs. xMatters

September 2026

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Helped 920,574 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

18th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (31st), IT Infrastructure Monitoring (43rd), Digital Experience Monitoring (DEM) (10th)

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 2.2%, up from 1.3% compared to the previous year. The mindshare of xMatters is 4.4%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	4.4%
FortiMonitor	2.2%
Other	93.4%

IT Alerting and Incident Management

Featured Reviews

reviewer2677554

Network Engineer III at a energy/utilities company with 1,001-5,000 employees

Managing diverse networks with detailed alerts enhances device oversight

FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."

"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."

"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."

"FortiMonitor is 100% stable."

"The product's initial setup phase is easy."

"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."

"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

More FortiMonitor pros

"The most valuable feature is the automation because it reduces the demand on resources."

"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."

"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."

"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

"The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications."

"It has improved our time to respond; prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem, and now it's down to minutes."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"It helped change behavior across the organization to improve accountability."

More xMatters pros

Cons

". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."

"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."

"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."

"There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."

"The solution's initial setup process is time-consuming."

"There are areas for improvement that FortiManager is addressing."

More FortiMonitor cons

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can."

"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."

"Every customer would like a free ride, of course, and being a customer, I definitely feel the pricing is too high."

"While they do have an extensive library of integrations, sometimes those integrations or custom integrations, require a more technical level of expertise in products outside of xMatters, such as Java."

"Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool."

"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1."

More xMatters cons

Pricing and Cost Advice

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"FortiMonitor's price is very high."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"There are additional costs needed for certain functionality, such as scalability."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

"I don't make the decisions on the cost aspect. We haven't had any complaints. I think it has a reasonable price."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Construction Company

Financial Services Firm

12%

Construction Company

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What needs improvement with FortiMonitor?

There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...

See all answers

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Compared 14% of the time

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

October 2026

Download FortiMonitor product report

Buyer's Guide

xMatters

October 2026

Download xMatters product report

Also Known As

Panopta

xMatters IT Management

Overview

FortiMonitor excels in user monitoring and network operations, with its central management and intuitive dashboard. Known for reducing administrative costs and enhancing security awareness, it also provides seamless integration with other devices.

FortiMonitor supports dual-factor authentication, alert systems, and system health monitoring, proving essential for technical teams managing infrastructures and FortiGate activities. Despite its benefits, there are areas like compatibility and pricing where improvements are sought. It offers high-level monitoring, customizable dashboards, and alert capabilities which are critical in busy environments, especially for detecting harmful activities and ensuring efficient CPU utilization.

What features enhance FortiMonitor's efficiency?

User Monitoring: Monitors end users and logs effectively.
Traffic Analysis: Offers comprehensive insights into network traffic.
Dual-factor Authentication: Enhances security with two-step verification.
Centralized Management: Streamlines operations with an intuitive dashboard.
Proactive Alerts: Provides redundancy and instant notifications for potential issues.
Seamless Integration: Easily integrates with other devices for continuity.

What benefits and ROI should be evaluated?

Cost Reduction: Lowers administrative costs significantly.
Security Awareness: Improves security management efficiency.
Data Continuity: Ensures continuous operations with automated vendor configuration.
Efficiency Gains: Adapts to new vendors and enhances CPU utilization.

FortiMonitor is widely implemented in industries for end-user monitoring, security tracking, and infrastructure management. It's crucial for environments needing high-level monitoring and identifying hardware problems, where proactive management and customizable dashboards are key to maintaining operations.

Fortinet

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

FortiMonitor vs. xMatters

September 2026

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