FortiMonitor vs xMatters comparison

Why PeerSpot?

Fortinet and Everbridge are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #17 with an average rating of 9.0, while Everbridge is ranked #12. Fortinet holds a 2.0% mindshare in IMS, compared to Everbridge’s 4.2% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

4,848 Views
727 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

3,103 Views
2,762 Comparison Views

96% willing to recommend

FortiMonitor

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and FortiMonitor compete in IT service management and monitoring. While xMatters excels in incident management and real-time collaboration, FortiMonitor offers broader monitoring and analytics capabilities, making it comprehensive for many organizations.

Features: xMatters provides automation, integration with tools, and a robust notification system for rapid incident response. FortiMonitor excels in network monitoring, policy compliance tracking, and log management, providing insights into system health and traffic.

Room for Improvement: xMatters could expand its customization options and manage new custom integrations more swiftly. It might also benefit from enhanced user interface updates, particularly for non-technical users. FortiMonitor could improve initial vendor support, handle broader agent deployment, and enhance real-time system performance indicators.

Ease of Deployment and Customer Service: xMatters supports straightforward deployment and integrates smoothly with third-party tools, offering efficient support services. FortiMonitor requires detailed configuration during setup but allows extensive customization and monitoring options. xMatters is easier to deploy, while FortiMonitor's offers greater depth and versatility in monitoring.

Pricing and ROI: xMatters offers competitive pricing, focusing on ROI through rapid incident response and reduced downtime. Its pricing structure is attractive for organizations seeking effective communication tools. FortiMonitor's pricing is higher but justified by its comprehensive analytics and network insights, offering significant long-term value and ROI.

To learn more, read our detailed FortiMonitor vs. xMatters Report (Updated: September 2026).

Buyer's Guide

FortiMonitor vs. xMatters

September 2026

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Helped 913,683 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

17th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (34th), IT Infrastructure Monitoring (40th), Digital Experience Monitoring (DEM) (11th)

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 2.0%, up from 1.1% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	4.2%
FortiMonitor	2.0%
Other	93.8%

IT Alerting and Incident Management

Featured Reviews

reviewer2677554

Network Engineer III at a energy/utilities company with 1,001-5,000 employees

Managing diverse networks with detailed alerts enhances device oversight

FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, I would recommend FortiMonitor to others."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."

"FortiMonitor is 100% stable."

"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."

"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."

"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."

"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."

More FortiMonitor pros

"We're able to communicate better with specific groups or offices. We didn't have that capability or granularity before. It has helped in that regard."

"We have not noticed any scalability issues in the two years that we have used the system."

"The feature that I have found to be most valuable is the entire alert notification configuration, having an external system to trigger events that will process the alert to the supporting team. If a system is down, then you need to get it attention. Sometimes, it cannot wait until the next day. Therefore, how xMatters provides this type of integration is critical."

"Since we implemented xMatters, getting someone working on the call has gone from 30 to 35 minutes to about five minutes, which has made a massive impact on our organization."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into xMatters and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace."

"It helped change behavior across the organization to improve accountability."

"xMatters is helpful for getting the right on-call resources. That is a key factor. It is also very user-friendly, and just a little documentation helps you to understand things such as how on-calls are configured, how groups are configured, and how users update their on-call devices."

More xMatters pros

Cons

"There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."

"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."

"The solution's initial setup process is time-consuming."

"For our type of country, it is always expensive, but it has competitive pricing."

"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."

More FortiMonitor cons

"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option."

"The REST API is still missing some important functionality, which we require."

"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost. It's not super complex, but it's complicated enough to the point where you can say that you should have done it another way. The shift part can be confusing for some people. In that respect, one of the shortcomings my team has found is when we have to add another person, such as a new hire, to xMatters, we can't add them to a group within xMatters without having to put them on a shift. If we put them in a group, they have to be on-call. We can create their account, and then they're just out there in limbo until their team says, "You have to be on this shift." One piece of feedback for xMatters is to figure out how to have manageable groups so that they're contactable from xMatters. They do not necessarily have to be on a shift right from the start or at all for that matter."

"This is our biggest issue: licensing."

More xMatters cons

Pricing and Cost Advice

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"There are additional costs needed for certain functionality, such as scalability."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"FortiMonitor's price is very high."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."

"I do not think it is worth the value."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"This is a subscription-based, SaaS solution."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

Financial Services Firm

Healthcare Company

Construction Company

Financial Services Firm

11%

Construction Company

10%

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What needs improvement with FortiMonitor?

There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...

See all answers

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Compared 16% of the time

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Compared 16% of the time

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Compared 8% of the time

StatusCast vs xMatters

Compared 2% of the time

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

September 2026

Download FortiMonitor product report

Buyer's Guide

xMatters

August 2026

Download xMatters product report

Also Known As

Panopta

xMatters IT Management

Overview

FortiMonitor excels in user monitoring and network operations, with its central management and intuitive dashboard. Known for reducing administrative costs and enhancing security awareness, it also provides seamless integration with other devices.

FortiMonitor supports dual-factor authentication, alert systems, and system health monitoring, proving essential for technical teams managing infrastructures and FortiGate activities. Despite its benefits, there are areas like compatibility and pricing where improvements are sought. It offers high-level monitoring, customizable dashboards, and alert capabilities which are critical in busy environments, especially for detecting harmful activities and ensuring efficient CPU utilization.

What features enhance FortiMonitor's efficiency?

User Monitoring: Monitors end users and logs effectively.
Traffic Analysis: Offers comprehensive insights into network traffic.
Dual-factor Authentication: Enhances security with two-step verification.
Centralized Management: Streamlines operations with an intuitive dashboard.
Proactive Alerts: Provides redundancy and instant notifications for potential issues.
Seamless Integration: Easily integrates with other devices for continuity.

What benefits and ROI should be evaluated?

Cost Reduction: Lowers administrative costs significantly.
Security Awareness: Improves security management efficiency.
Data Continuity: Ensures continuous operations with automated vendor configuration.
Efficiency Gains: Adapts to new vendors and enhances CPU utilization.

FortiMonitor is widely implemented in industries for end-user monitoring, security tracking, and infrastructure management. It's crucial for environments needing high-level monitoring and identifying hardware problems, where proactive management and customizable dashboards are key to maintaining operations.

Fortinet

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

FortiMonitor vs. xMatters

September 2026

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