Freshsales vs Outreach comparison

Read 11 Outreach reviews

1,359 Views
1,359 Comparison Views

100% willing to recommend

Freshsales

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

Freshsales and Outreach compete in the CRM and sales automation category. Freshsales holds an advantage in pricing and support, appealing to cost-conscious buyers. Outreach, with its advanced features, justifies its higher price for those seeking extensive capabilities.

Features: Freshsales provides email management, lead scoring, and built-in telephony, making it ideal for small to medium businesses focused on simplicity and value. Outreach offers comprehensive sales engagement features and complex integrations, attracting enterprises needing power and customization.

Ease of Deployment and Customer Service: Freshsales is recognized for quick deployment and responsive customer service, facilitating customer onboarding. Outreach requires more involved setup but offers extensive training resources and strategic consulting, which benefits organizations with complex needs and long-term growth goals.

Pricing and ROI: Freshsales features a low setup cost with a clear pricing structure, ensuring quick ROI for smaller organizations. Outreach, despite a higher initial investment, delivers long-term benefits with sophisticated automation and analytics, making it worthwhile for larger enterprises seeking deep strategic gains.

To learn more, read our detailed Freshsales vs. Outreach Report (Updated: September 2026).

Download the complete report

Freshsales vs. Outreach

September 2026

Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

Freshsales increases ROI through automation, efficient contact management, improved lead qualification, and enhanced customer interaction tracking.

Sentiment score

3.1

Outreach accelerates sales cycles for some, but not all users see quantifiable benefits compared to alternatives like Apollo.

We have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.

Business Development Manager at a consultancy with 1-10 employees

I have also increased my overall sales by about 25% after the introduction of Freshsales because I am having more qualified leads than before with the help of Freshsales.

For more quotes and insights, download the Freshsales report

Product Marketing Manager at Samsung

Fewer employees are required based on the automation that we created.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

I have seen a return on investment, having used other solutions such as Apollo, and we switched to Outreach mainly because Apollo did not adequately bridge the integrations between our CRM and call applications.

For more quotes and insights, download the Outreach report

Account Executive at a marketing services firm with 1-10 employees

Customer Service

Sentiment score

5.9

Freshsales' customer service is praised for expertise and 24/7 availability, though some report slow responses in complex cases.

Sentiment score

5.5

Outreach's customer service is praised for proficiency, proactive support, effective billing management, and comprehensive documentation, ensuring user satisfaction.

The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues.

Business Development Manager at a consultancy with 1-10 employees

They are very knowledgeable, very dedicated, and very prompt, which is something that I appreciate.

Product Marketing Manager at Samsung

Freshsales does not require any maintenance on my end, but the vendor provides maintenance.

For more quotes and insights, download the Freshsales report

Vertical Head - Ai talent Solutions at a government with 11-50 employees

The customer support for Outreach is very unparalleled, supportive, proactive, and great.

Digital Marketing Manager at Unilever

We have a very good account manager who assists us with any billing issues.

Account Executive SR. at ALUS

I have never needed to contact customer support at Outreach directly, which is a good sign.

For more quotes and insights, download the Outreach report

Account Executive at a marketing services firm with 1-10 employees

Scalability Issues

Sentiment score

7.4

Freshsales is highly scalable for startups, with easy user additions, though enterprise-level performance and process configuration can be challenging.

Sentiment score

5.6

Outreach scales efficiently for organizational growth, excelling in adaptability for sales, with smooth expansion and crucial admin settings.

Freshsales offers excellent scalability for startups and mid-sized companies.

Business Development Manager at a consultancy with 1-10 employees

I can multiply it multifold very quickly and very easily.

Vertical Head - Ai talent Solutions at a government with 11-50 employees

Freshsales is very easy to scale.

For more quotes and insights, download the Freshsales report

Product Marketing Manager at Samsung

It is definitely scalable, though companies must be careful to manage email domains to avoid deliverability issues.

Account Executive at a marketing services firm with 1-10 employees

Outreach's scalability is quite good.

Digital Marketing Manager at Unilever

Outreach's scalability is very smooth; if we need more seats, we can easily make that transition.

For more quotes and insights, download the Outreach report

Account Executive SR. at ALUS

Stability Issues

Sentiment score

8.6

Freshsales is praised for its stability, reliability, quick issue resolution, and 24/7 support, even handling large data loads efficiently.

Sentiment score

7.5

Many users find Outreach stable, despite occasional slowness and crashes, rating stability highly and favoring it for reliability.

Being a cloud solution, I have not faced any downtime so far.

Product Marketing Manager at Samsung

Freshsales is stable, with no server crashes reported.

Business Development Manager at a consultancy with 1-10 employees

Freshsales stability is good.

For more quotes and insights, download the Freshsales report

Vertical Head - Ai talent Solutions at a government with 11-50 employees

Outreach crashed, especially when we were making cold calls.

reviewer2849205

SDR at a consultancy with 51-200 employees

Outreach is stable for us, and we have not faced any issues with downtime or reliability.

For more quotes and insights, download the Outreach report

Account Executive SR. at ALUS

I have not encountered any issues with downtime or reliability.

ShreyaShreya

Account Manager at a tech vendor with 1,001-5,000 employees

Room For Improvement

Freshsales needs better reporting, customization, support, and user-friendliness, with improvements in pricing, email features, and data management.

Outreach requires improved LinkedIn integration, better analytics, enhanced AI features, and simpler setup for a smoother user experience.

It takes at least a month or 45 days to set this up, process it properly, and check whether the automations and workflows are working.

Vertical Head - Ai talent Solutions at a government with 11-50 employees

Practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.

For more quotes and insights, download the Freshsales report

Business Development Manager at a consultancy with 1-10 employees

The support provided by the service team or fresh service team and the customer team of the company is very poor.

ParthSudra

Solutions Architect at Locuz Enterprise Solutions Ltd

The features of Outreach mobile app are still quite limited, and our traveling sales reps find it difficult to complete tasks or make calls, especially when using the mobile app.

For more quotes and insights, download the Outreach report

Digital Marketing Manager at Unilever

Regarding the needed improvements, especially with the AI features, it would be beneficial if the AI conducted research and provided recommendations for what to write.

reviewer2856054

BD Lead at a comms service provider with 11-50 employees

Outreach crashed, especially when we were making cold calls.

reviewer2849205

SDR at a consultancy with 51-200 employees

Setup Cost

Freshsales provides flexible and affordable pricing with scalable options, offering cost-effective solutions compared to competitors, despite potential add-on costs.

Outreach offers affordable, scalable pricing with tailored packages, easy setup, and responsive support for enterprise buyers.

the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.

For more quotes and insights, download the Freshsales report

Business Development Manager at a consultancy with 1-10 employees

The setup cost is very good and within the budget.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

The price is very affordable and the setup was easy.

Digital Marketing Manager at Unilever

I find the pricing, setup cost, and licensing of Outreach to be fair, as we can afford it considering the benefits versus the cost.

Account Executive SR. at ALUS

I cannot speak in detail about the pricing setup, as I was not involved in the purchasing decision, but I believe each user had individual seats rather than a shared license, allowing us to track individual activity.

For more quotes and insights, download the Outreach report

Account Executive at a marketing services firm with 1-10 employees

Valuable Features

Freshsales provides automated workflows, AI insights, customizable CRM, and integrations, suiting diverse businesses with 24/7 support and scalability.

Outreach enhances CRM integration with AI-driven insights, automation, personalization, and seamless workflows, improving sales and marketing efficiency.

The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.

Business Development Manager at a consultancy with 1-10 employees

In a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times.

Sonu Thomas

Operations Manager at Cognitive Global

The Freddy AI feature in Freshsales helps me generate the email content easily, and there are also many built-in templates available.

For more quotes and insights, download the Freshsales report

Product Marketing Manager at Samsung

Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle.

Digital Marketing Manager at Unilever

The AI analysis is excellent because I can see the insights and highlights of meetings, which I can share with others on the team to help them learn, and the AI enables me to make better decisions about next steps in deals, making it a very important aspect of the tool.

For more quotes and insights, download the Outreach report

Account Executive SR. at ALUS

Outreach has positively impacted my organization by enabling me to double the number of contacts I can engage with over calls, thereby allowing me to double my outreach effectively.

ShreyaShreya

Account Manager at a tech vendor with 1,001-5,000 employees

Categories and Ranking

Freshsales

Ranking in Opportunity Management

8th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (9th), Sales Force Automation (5th)

Outreach

Ranking in Opportunity Management

4th

Average Rating

8.2

Reviews Sentiment

4.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Opportunity Management category, the mindshare of Freshsales is 4.4%, down from 4.8% compared to the previous year. The mindshare of Outreach is 3.5%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Opportunity Management Mindshare Distribution
Product	Mindshare (%)
Outreach	3.5%
Freshsales	4.4%
Other	92.1%

Opportunity Management

Featured Reviews

Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns

Product Marketing Manager at Samsung

One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.

Read full review

Targeted outreach has boosted engagement and improves collaboration across the sales cycle

Digital Marketing Manager at Unilever

According to my experience, the best features Outreach offers are its helpfulness and effectiveness. It also offers a set of free trial and an intuitive, user-friendly interface. It offers sales engagement, revenue intelligence, and revenue operation functionality in a unified platform. Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle. Outreach helps automate sequences and ensures consistent and timely customer engagement. I also appreciate that it provides clear analytics on opens, clicks, and replies to refine the outreach strategy. Additionally, the use of AI captures real-time meeting notes and action items, saving time and preventing missed details.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Opportunity Management solutions are best for your needs.

See recommendations

920,769 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Comms Service Provider

17%

Construction Company

14%

Manufacturing Company

13%

Outsourcing Company

12%

Construction Company

12%

Comms Service Provider

Outsourcing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	9
Large Enterprise	6

Questions from the Community

What needs improvement with Freshsales?

What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult. It takes a lot more time to customize it according to your stages and use cases. I also requ...

What is your primary use case for Freshsales?

I use Freshsales to manage leads for a company that has customers. I handle customer relationships in one place where I mark them under bucketing, bucketing them under different stages to check how...

What advice do you have for others considering Freshsales?

I use some AI-driven insights with Freshsales. It shows some predictions based on scoring, but I do not rely on that much at the moment. Regarding the predictive scoring in Freshsales, because I do...

What needs improvement with Outreach?

If Outreach could connect to LinkedIn, it would enhance my experience, allowing me to view prospects' roles within organizations and their tenure while I am on calls.

What is your primary use case for Outreach?

I have been using Outreach for more than six months constantly. It is a daily part of my role while reaching out to prospects, and it is one of the pages where I constantly look up to. I particular...

What is your experience regarding pricing and costs for Outreach?

My experience with pricing, setup costs, and licensing is limited, as I am just the end user and do not manage those aspects.

More Freshsales Competitors

Comparisons

Pipedrive vs Freshsales

Compared 10% of the time

Zoho CRM vs Freshsales

Compared 9% of the time

Nimble CRM vs Freshsales

Compared 9% of the time

noCRM.io vs Freshsales

Compared 7% of the time

CRM.io vs Freshsales

Compared 6% of the time

SalesLoft vs Outreach

Compared 48% of the time

Apollo.io vs Outreach

Compared 20% of the time

Salesforce Sales Cloud vs Outreach

Compared 19% of the time

Campfire Interactive Opportunity Management vs Outreach

Compared 5% of the time

Oracle CX Sales vs Outreach

Compared 3% of the time

More Outreach Competitors

Product Reports

Download Freshsales product report

Freshsales

October 2026

Download Outreach product report

October 2026

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Outreach specializes in streamlining communications, integrating automation and AI for optimal engagement. It connects with platforms like Salesforce, DiscoverOrg, and Sales Navigator to enhance sales enablement IT stacks and supports application deployment to GCP and AWS.

Outreach is tailored for businesses seeking efficient management of Git workflows and application deployments. Its intuitive interface and integration with tools like Sales Navigator for social selling enhance user experience, although user adaptability may vary due to its complexity. Automation captures real-time meeting data, fostering efficient prospecting through Salesforce and DiscoverOrg integrations. Challenges include processing efficiency with large data sets, mobile app limitations for traveling sales personnel, and the interface's complexity for first-time users. Enhancements in data reporting, such as email engagement metrics and flexible views, would improve user adaptability.

What key features does Outreach offer?

Information Filtering: Efficiently manages sensitive data.
Git Workflow Management: Streamlines software development processes.
Cloud Platforms Deployment: Integrates with AWS and GCP for cloud solutions.
AI and Automation: Enhances engagement with real-time data capture.
Sales Navigator Integration: Boosts social selling strategies.
Analytics: Provides clear data insights for decision making.
Outreach Everywhere Plugin: Facilitates communication with marketing content links.

What benefits and ROI should users look for?

Efficient Engagement: Drive enhanced interactions with AI integration.
Improved Prospecting: Leverage CRM and DiscoverOrg for increased effectiveness.
Enhanced Social Selling: Connect seamlessly with Sales Navigator.
Streamlined Communication: Simplify responses using snippets and plugins.
Data-Driven Decisions: Utilize clear analytics for effective strategies.

Organizations utilize Outreach across sectors such as marketing, sales, and technology, facilitating tasks like UI website development and sales role enablement. It aids teams in setting up sequences, tracking activities, and running campaigns, enabling content creators and marketers to ensure seamless system functionality.

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow