HCL Sametime vs TeamViewer comparison

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HCL Sametime

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Executive SummaryUpdated on Mar 19, 2026

HCL Sametime and TeamViewer Business are competing in real-time communication and remote support. TeamViewer Business is often favored for its robust features despite its higher cost.

Features: HCL Sametime provides secure chat, video conferencing, and collaborative tools suitable for enterprise needs. TeamViewer Business offers extensive remote access, control features, and cross-platform compatibility, making it ideal for remote support and management.

Room for Improvement: HCL Sametime could enhance its remote support functionalities, include more integration options, and improve its mobile app interface. TeamViewer Business might benefit from improving initial setup experiences, offering more competitive pricing, and expanding its video conferencing features.

Ease of Deployment and Customer Service: HCL Sametime integrates smoothly with existing systems and is supported well by customer service. TeamViewer Business emphasizes quick setup processes and provides a wealth of online support resources.

Pricing and ROI: HCL Sametime is known for competitive pricing and strong ROI for internal communications. TeamViewer Business, though more expensive, offers significant ROI due to its extensive feature set, balancing the higher cost with remote management capabilities.

To learn more, read our detailed HCL Sametime vs. TeamViewer Report (Updated: June 2026).

HCL Sametime vs. TeamViewer

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Sametime

Ranking in Virtual Meetings

14th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Virtual Meetings

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

110

Ranking in other categories

Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of HCL Sametime is 1.6%, up from 0.4% compared to the previous year. The mindshare of TeamViewer is 3.7%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
TeamViewer	3.7%
HCL Sametime	1.6%
Other	94.7%

Virtual Meetings

Featured Reviews

Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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Shubham-Agarwal

Manager Projects at Cognizant

Remote access has cut critical issue resolution time and supports faster production troubleshooting

Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The security was quite good."

"Audio and video calls provide faster communication than chat."

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."

"A very good communication and real-time collaboration software, it is simple, fast, reliable, keeps history and the best feature of all is its intelligence."

"This solution saves time and cost in communicating with team members, streamlines tasks in my organization by encouraging us to chat directly with the relevant person, and strengthens professional relationships through increased communication among peers."

"Previously we spent around three hours to troubleshoot or resolve P1 issues, but now it takes around 45 minutes."

"Over the past six months, we have probably saved several thousand dollars just in the cost of either my boss or me having to go up there."

"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."

"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."

"It's very easy to set up."

"TeamViewer's price is cheaper than some other similar solutions."

"TeamViewer has positively impacted my organization because it has helped us in saving a lot of time, as the process of conveying instructions is much simpler now, and we are able to provide better online training to our new staff."

"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."

More TeamViewer pros

Cons

"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."

"The interface is too colorful and looks like Windows XP."

"Sametime hangs sometimes and therefore needs to get restarted."

"It seems that the software might in the future, support the software telephony exchange but at the current time, it is not doing that and because of that one key feature of real-time communication is missing from it."

"The webinar should be integrated into Sametime for a larger number of participants."

"I believe latency can be optimized, and security control sometimes goes over the top and feels excessive."

"Some of the additional features, like the meeting stuff, is making it too cluttered."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

"When clients have a newer version installed and we only have a license for version 8, there are issues."

"One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources."

"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."

"I think the pricing could have been improved, as smaller organizations like us usually need a low-cost tool."

"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."

More TeamViewer cons

Pricing and Cost Advice

Information not available

"The price of the license could be less expensive."

"TeamViewer is $600 or $700 per port per year..."

"There is a free and paid version of this solution. I am currently using the free version."

"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."

"TeamViewer is very pricey. You have to sign up for a yearly subscription."

"We are using the free version of TeamViewer."

"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."

"It would be nice if it is cheaper."

More TeamViewer pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Construction Company

10%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	37
Large Enterprise	39

Questions from the Community

What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

What needs improvement with TeamViewer?

I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently depl...

Skype for Business vs HCL Sametime

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Compared 16% of the time

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Compared 11% of the time

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Compared 11% of the time

Office 365 vs HCL Sametime

Compared 8% of the time

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Product Reports

Download HCL Sametime product report

Virtual Meetings

May 2026

Download TeamViewer product report

May 2026

Also Known As

Lotus Sametime, IBM Lotus Sametime

TeamViewer Tensor

Overview

HCL Sametime offers streamlined team communication and collaboration tools essential for businesses looking to enhance productivity and connectivity in real-time environments.

HCL Sametime is crafted to facilitate instant messaging, video conferencing, and team collaboration, making it integral for businesses that depend on seamless internal and external communication. With its robust architecture, it supports multiple platforms and ensures a secure, scalable communication experience.

What features make HCL Sametime valuable?

Instant Messaging: Enables immediate text communication across the organization.
Video Conferencing: Facilitates real-time video meetings to boost collaboration.
Presence Awareness: Shows user availability to streamline communication efforts.
File Sharing: Allows easy exchange of documents and multimedia during meetings.
Cross-Platform Compatibility: Ensures accessibility on mobile, desktop, and web applications.

What benefits should users consider in reviews for HCL Sametime?

Cost Efficiency: Reviews highlight competitive pricing and reduced travel expenses.
Improved Collaboration: Enhances team cooperation through integrated communication tools.
Security: Offers encrypted communication ensuring data protection.
Scalability: Adapts to organizational growth with flexible deployment options.
Time Savings: Streamlines meeting setups and reduces email dependency.

HCL Sametime has broad application across industries such as healthcare, finance, and education, where reliable and secure communications are critical. Financial institutions leverage secure messaging for confidential discussions, while educational bodies use video conferencing for remote learning and collaboration.

HCLSoftware

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

Sample Customers

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross