HCL Sametime vs TeamViewer comparison

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HCL Sametime

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 19, 2026

HCL Sametime and TeamViewer Business are competing in real-time communication and remote support. TeamViewer Business is often favored for its robust features despite its higher cost.

Features: HCL Sametime provides secure chat, video conferencing, and collaborative tools suitable for enterprise needs. TeamViewer Business offers extensive remote access, control features, and cross-platform compatibility, making it ideal for remote support and management.

Room for Improvement: HCL Sametime could enhance its remote support functionalities, include more integration options, and improve its mobile app interface. TeamViewer Business might benefit from improving initial setup experiences, offering more competitive pricing, and expanding its video conferencing features.

Ease of Deployment and Customer Service: HCL Sametime integrates smoothly with existing systems and is supported well by customer service. TeamViewer Business emphasizes quick setup processes and provides a wealth of online support resources.

Pricing and ROI: HCL Sametime is known for competitive pricing and strong ROI for internal communications. TeamViewer Business, though more expensive, offers significant ROI due to its extensive feature set, balancing the higher cost with remote management capabilities.

To learn more, read our detailed HCL Sametime vs. TeamViewer Report (Updated: March 2026).

HCL Sametime vs. TeamViewer

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Sametime

Ranking in Virtual Meetings

15th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Virtual Meetings

3rd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

107

Ranking in other categories

Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)

Mindshare comparison

As of March 2026, in the Virtual Meetings category, the mindshare of HCL Sametime is 1.4%, up from 0.4% compared to the previous year. The mindshare of TeamViewer is 3.8%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
TeamViewer Business	3.8%
HCL Sametime	1.4%
Other	94.8%

Virtual Meetings

Featured Reviews

Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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Begaya Morris

Lead Software Engineer at BD

Reliable remote access has improved secure collaboration and streamlined daily approvals

The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference. TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The security was quite good."

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."

"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."

"Remote desktop sharing is one valuable feature of the solution."

"TeamViewer is fast and easy to manipulate."

"TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them."

"Using TeamViewer for my personal clients has made things much better for me and my clients because my clients are happy to resolve a problem within seconds via TeamViewer."

"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."

"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."

"The document control is quite good."

More TeamViewer pros

Cons

"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."

"The webinar should be integrated into Sametime for a larger number of participants."

"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."

"The security could improve in TeamViewer."

"The product can sometimes crash."

"TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications."

"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."

"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."

"It would be very helpful if they could provide a manual for the installation process and describe more of their features."

"Some of the additional features, like the meeting stuff, is making it too cluttered."

More TeamViewer cons

Pricing and Cost Advice

Information not available

"The version of the solution we are using is free."

"The cost is in the thousands of dollars per year."

"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."

"The price of the license could be less expensive."

"I used the free version of TeamViewer."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

"There is a free and paid version of this solution. I am currently using the free version."

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

More TeamViewer pricing and cost advice

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Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Computer Software Company

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	36
Large Enterprise	36

Questions from the Community

What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

Skype for Business vs HCL Sametime

Comparisons

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Webex vs HCL Sametime

Compared 21% of the time

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Compared 19% of the time

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Compared 16% of the time

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LogMeIn Rescue vs TeamViewer

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer

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Product Reports

Download HCL Sametime product report

Virtual Meetings

March 2026

Download TeamViewer product report

February 2026

Also Known As

Lotus Sametime, IBM Lotus Sametime

TeamViewer Tensor

Overview

HCL Sametime. Secure Conversations Across Any Device

Your company can’t afford to take any data risks, but your teams still need to be able to interact and react quickly, wherever they are working. Sametime offers modern instant messaging, file-sharing, and online meetings with the proven security your business can trust.

HCLSoftware

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

Sample Customers

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross