HCL Sametime vs TeamViewer comparison

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HCL Sametime

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 19, 2026

HCL Sametime and TeamViewer Business are competing in real-time communication and remote support. TeamViewer Business is often favored for its robust features despite its higher cost.

Features: HCL Sametime provides secure chat, video conferencing, and collaborative tools suitable for enterprise needs. TeamViewer Business offers extensive remote access, control features, and cross-platform compatibility, making it ideal for remote support and management.

Room for Improvement: HCL Sametime could enhance its remote support functionalities, include more integration options, and improve its mobile app interface. TeamViewer Business might benefit from improving initial setup experiences, offering more competitive pricing, and expanding its video conferencing features.

Ease of Deployment and Customer Service: HCL Sametime integrates smoothly with existing systems and is supported well by customer service. TeamViewer Business emphasizes quick setup processes and provides a wealth of online support resources.

Pricing and ROI: HCL Sametime is known for competitive pricing and strong ROI for internal communications. TeamViewer Business, though more expensive, offers significant ROI due to its extensive feature set, balancing the higher cost with remote management capabilities.

To learn more, read our detailed HCL Sametime vs. TeamViewer Report (Updated: June 2026).

HCL Sametime vs. TeamViewer

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Sametime

Ranking in Virtual Meetings

14th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Virtual Meetings

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

110

Ranking in other categories

Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of HCL Sametime is 1.6%, up from 0.4% compared to the previous year. The mindshare of TeamViewer is 3.7%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
TeamViewer	3.7%
HCL Sametime	1.6%
Other	94.7%

Virtual Meetings

Featured Reviews

Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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Shubham-Agarwal

Manager Projects at Cognizant

Remote access has cut critical issue resolution time and supports faster production troubleshooting

Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution saves time and cost in communicating with team members, streamlines tasks in my organization by encouraging us to chat directly with the relevant person, and strengthens professional relationships through increased communication among peers."

"A very good communication and real-time collaboration software, it is simple, fast, reliable, keeps history and the best feature of all is its intelligence."

"Audio and video calls provide faster communication than chat."

"The security was quite good."

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."

"In the years I have used TeamViewer, everything that I missed was already added."

"One of the best features of TeamViewer Business is the security and respect for privacy, since you can connect to a specific computer using a unique confidential code, ensuring that security and safety are maintained with no problems."

"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."

"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."

"TeamViewer is a professional, flexible solution and platform independent, so it's worth its price."

"The document control is quite good."

"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."

"Over the past six months, we have probably saved several thousand dollars just in the cost of either my boss or me having to go up there."

More TeamViewer pros

Cons

"The webinar should be integrated into Sametime for a larger number of participants."

"The interface is too colorful and looks like Windows XP."

"It seems that the software might in the future, support the software telephony exchange but at the current time, it is not doing that and because of that one key feature of real-time communication is missing from it."

"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."

"Sametime hangs sometimes and therefore needs to get restarted."

"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."

"Full integration of computer's user account system. Be able to login using the local computer's credentials rather than setting up a unique Teamviewer account/password."

"Unfortunately, the software is hit or miss when it comes to iOS devices, especially Macs."

"I had an issue recently where my mouse clicks weren’t being registered."

"I don’t see any areas where improvement is needed."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do."

"The price is a killer for the amount I normally use it."

More TeamViewer cons

Pricing and Cost Advice

Information not available

"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."

"I used the free version of TeamViewer."

"There is no license needed to use TeamViewer."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"We are using the free version of TeamViewer."

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

More TeamViewer pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Construction Company

10%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	37
Large Enterprise	39

Questions from the Community

What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

What needs improvement with TeamViewer?

I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently depl...

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Compared 16% of the time

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Compared 11% of the time

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Compared 11% of the time

Office 365 vs HCL Sametime

Compared 8% of the time

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer

Compared 4% of the time

LogMeIn Rescue vs TeamViewer

Compared 3% of the time

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Compared 3% of the time

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Product Reports

Download HCL Sametime product report

Virtual Meetings

May 2026

Download TeamViewer product report

May 2026

Also Known As

Lotus Sametime, IBM Lotus Sametime

TeamViewer Tensor

Overview

HCL Sametime offers streamlined team communication and collaboration tools essential for businesses looking to enhance productivity and connectivity in real-time environments.

HCL Sametime is crafted to facilitate instant messaging, video conferencing, and team collaboration, making it integral for businesses that depend on seamless internal and external communication. With its robust architecture, it supports multiple platforms and ensures a secure, scalable communication experience.

What features make HCL Sametime valuable?

Instant Messaging: Enables immediate text communication across the organization.
Video Conferencing: Facilitates real-time video meetings to boost collaboration.
Presence Awareness: Shows user availability to streamline communication efforts.
File Sharing: Allows easy exchange of documents and multimedia during meetings.
Cross-Platform Compatibility: Ensures accessibility on mobile, desktop, and web applications.

What benefits should users consider in reviews for HCL Sametime?

Cost Efficiency: Reviews highlight competitive pricing and reduced travel expenses.
Improved Collaboration: Enhances team cooperation through integrated communication tools.
Security: Offers encrypted communication ensuring data protection.
Scalability: Adapts to organizational growth with flexible deployment options.
Time Savings: Streamlines meeting setups and reduces email dependency.

HCL Sametime has broad application across industries such as healthcare, finance, and education, where reliable and secure communications are critical. Financial institutions leverage secure messaging for confidential discussions, while educational bodies use video conferencing for remote learning and collaboration.

HCLSoftware

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

Sample Customers

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross