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Heroku vs Salesforce Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Heroku
Ranking in PaaS Clouds
17th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
29
Ranking in other categories
No ranking in other categories
Salesforce Platform
Ranking in PaaS Clouds
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
Mobile Development Platforms (5th), Rapid Application Development Software (11th), Low-Code Development Platforms (9th), No-Code Development Platforms (5th), Business Orchestration and Automation Technologies (19th)
 

Mindshare comparison

As of November 2026, in the PaaS Clouds category, the mindshare of Heroku is 2.9%, down from 3.4% compared to the previous year. The mindshare of Salesforce Platform is 3.6%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds Mindshare Distribution
ProductMindshare (%)
Salesforce Platform3.6%
Heroku2.9%
Other93.5%
PaaS Clouds
 

Featured Reviews

Faizan Haider - PeerSpot reviewer
Senior Software Engineer at Aldaim Solutions
Used for server deployment and provides auto maintenance of databases
Heroku is deployed on the cloud. We can deploy our private and public projects over at Heroku. Most of the time, when we are starting any new project from scratch, we have to implement our MVP for that project or the core idea. We are unsure how our traffic flow will go or the actual production environment requirements. We don't want to spend the most on the server sites, so then we can use it with our go-to plan for Heroku, and all the resources are available in the basic plan with the minimum expenses. So, it helps us to deploy and make our features available online at the minimum cost. Once we know our needs, we can add the professional add-ons and shift it to another platform. Heroku supports any resource listed in the marketplace. We just have to deploy our AI solutions, and Heroku can also support AI projects. I would recommend the solution to other users. I advise users not to purchase extra add-ons but to make scalable resources so that they can use all the resources efficiently. Overall, I rate the solution a nine out of ten.
Sunny Nair - PeerSpot reviewer
Solution Architect And Senior Consultant at Keysight Technologies
Automated weekly analytics have improved case tracking and boosted research productivity
In terms of customization and requesting features that need to be enabled, the process is longer than ideal. As a user, I have very limited access rights to Salesforce Platform, which limits my capability. If a user were granted access to consume more features from Salesforce Platform and the system could show exactly who needs to grant that particular access, that would be a very good improvement. If I need to gain access to a specific feature within Salesforce Platform, it should point me to who in my organization manages it. If the system is able to tell me who exactly is managing it, I can get in touch with that particular user to understand whether I can gain access. This particular feature seems to be lacking, not only in Salesforce Platform, but in any CRM application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to deploy applications, and we don't need to bother about software updates on the server. We don't need to bother about machines, servers, and hardware. We only need to care about the system and functionality that we need or want to develop. They take care of everything else. It provides high availability. It is a pretty good solution that provides everything that we need. It has everything that we need to run our applications. We have many different applications, and we generate three million bills for a company in Brazil. We see more than a billion requests per day in another application. Everything works just fine, and it is very good."
"Lots of integrations"
"The solution's most valuable feature is the auto maintenance of databases."
"I have been a great fan of Heroku as it simplified my work for many years."
"I like the operations of the product because it makes it easy to push a change and to deploy new things."
"Valuable for us was the fast deployment. This means the time to market is improved without pain for developers."
"One of the best things about Heroku is that it is very easy and straightforward to deploy an application."
"The platform is very Node.js-friendly, which is something that is important to us."
"he solution has improved over the years and the inputting of opportunity information is done a lot better and the GUI is good. The ability to customize dashboards and other elements was useful, we were able to move things around, for example, the forecasts. Most of the cells and input places were set, but we can customize the view and what we were looking at, such as on a daily, or weekly basis."
"The technical support services are good."
"Using this solution makes our company more agile and efficient, and prevents information silos."
"This solution gives us a great platform to import and save customer data from various sources, and then manage them using outreach and various plugins to keep activity up."
"The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform."
"The reporting tools are very solid."
"It is a platform that allows you to get applications quickly to the end user in a secure way."
"I find Salesforce Platform to be stable."
 

Cons

"Plugins aren't cheap (Mailchimp is $1.5/1000 emails)."
"We have to do daily restarts of some processes, which is annoying, and the support for custom CI could be better."
"I have an issue with the session server in terms of how it can scale, and where I can put my sessions."
"Heroku had an authentication problem a few months ago, but they solved it."
"I improved the application performance by monitoring and adjusting the cleaner configuration to help set better lightweight limits on containers that run the app instances."
"It's pricing is a little high and could be lowered."
"We don't find the pipelines intuitive. The user experience could be better. Having to set up multiple apps, then a pipeline, seems like an overkill on the amount of work to do."
"I had an issue recently where my site was down intermittently for unknown reasons. I posted a ticket and 5 days have gone by without any resolution."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"The product's pricing model could be improved, as some features are only available in paid modules, which can be costly."
"Salesforce Platform may be on the expensive side. However, getting value for money depends on how it's used."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
"Instead of creating our own template, if we had some nice templates that we could pick up - if there were some Microsoft Word templates or Microsoft Excel templates in a repository in Salesforce, that would be great."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"Salesforce at that point doesn't make a whole lot of sense for many Microsoft users."
 

Pricing and Cost Advice

"Its price is very good."
"The tool is free."
"There is a standard fee for a processing unit, they call them "dynos," and then you pay for add-ons."
"I rate the tool's pricing a three out of ten."
"The price of Heroku could be less expensive."
"I don't know anything about its cost, but I'm sure it has got a nice little price tag that goes along with it."
"Pricing for the Salesforce Platform is too expensive."
"The price of Salesforce Platform is very expensive. There are other solutions that are similar that cost a quarter of what Salesforce Platform does, such as HubSpot."
"It is expensive."
"It is very expensive. Its licensing is on a monthly basis."
"Salesforce charges double the rates, or almost three times, compared to its competitors. Our company does incur additional charges for maintenance and support."
"The licensing is per user per month, which we took out a contract on a long time back. It's really an okay price for what solutions are available and for how many features and what kind of functionality you get."
"The solution is fairly priced."
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
Construction Company
9%
Manufacturing Company
9%
Computer Software Company
9%
Financial Services Firm
12%
Outsourcing Company
10%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise2
Large Enterprise3
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise44
 

Questions from the Community

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I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

No data available
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Facebook, UrbanDictionary, Code for America, Mailchimp, Rapportive, GitHub, TED, and Lyft.
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Find out what your peers are saying about Heroku vs. Salesforce Platform and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.