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IBM Business Automation Workflow vs ProcessMaker comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
15th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
ProcessMaker
Ranking in Business Process Management (BPM)
39th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
Business Orchestration and Automation Technologies (31st)
 

Mindshare comparison

As of November 2026, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 1.2%, down from 1.8% compared to the previous year. The mindshare of ProcessMaker is 0.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
IBM Business Automation Workflow1.2%
ProcessMaker0.9%
Other97.9%
Business Process Management (BPM)
 

Featured Reviews

IsmailEl Dahshan - PeerSpot reviewer
CEO at Exact Holding NV
Automation has transformed financial workflows and has improved revenue tracking and compliance
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particularly when searching documents. Archiving snapshots would be very beneficial. It would be good to reduce the administration effort required to archive snapshots, as this is a main issue with the product. I would also recommend that IBM engage with customers more deeply. Rather than sending URLs or documentation for customers to solve problems independently, the support team should be more involved in addressing the client's specific issues in a targeted manner, providing clear guidance on what actions need to be taken.
Uchechi-Sylvanus - PeerSpot reviewer
Head Of IT at Cedric Masters Ltd
Works well, but its interface should be a bit more user-friendly
We use it for our process flows and levels of approvals, but I am not managing it directly Its performance, stability, and security are fine. Its interface should be a bit more user-friendly. I have been using this solution for close to a year. It is stable. It is easy to scale. We currently…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."
"The most important aspect is that it helped us focus on the business process perspective."
"This product is tightly integrated with the RPA automation process."
"It is the only product that includes capture content management and a process suite, as well as rules in RPA."
"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."
"The product is suitable for knowledge management processes."
"The dashboards are helpful because you can display reports directly on your screen."
"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."
"Its performance, stability, and security are fine."
"What I like most is the seamlessness of the workflow capabilities."
 

Cons

"I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list."
"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."
"The UI of the solution is not good. They should work to update the solution and make it better and fresher."
"There are several areas where improvements could be made including with engagement of OCR capabilities. We currently need to write a lot of customization code and I think if that could be reduced it would improve performance."
"Code management lacks merging capabilities. If parallel development requires merging, improvements in this area would be beneficial."
"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."
"Sometimes, you need an integrated solution. Customers don't want to have to say, "Oh, I'm acquiring this product, now I have to go build up that product. I have to go and build something else in another product and integrate.""
"The solution's technical support could use improvement. The IBM BPM platform, at least from a cloud perspective, still requires using IBM support, which is not very responsive."
"Its interface should be a bit more user-friendly."
"This solution only supports basic text, but we would like to be able to insert components such as rich text, graphs, charts, pictures, and other objects."
 

Pricing and Cost Advice

"The solution has saved us time."
"Licensing varies by use-case."
"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."
"While it can be quite costly, it offers significant benefits for users."
"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."
"The product is expensive."
"When you compare with Laserfiche and M-Files, IBM is expensive."
"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."
"We have a yearly license."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Outsourcing Company
13%
Construction Company
9%
Insurance Company
7%
Financial Services Firm
13%
Outsourcing Company
11%
Comms Service Provider
9%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise17
No data available
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
What needs improvement with IBM Business Automation Workflow?
Regarding Watsonx, I am uncertain whether it is fully complied and fully integrated with IBM Business Automation Workflow yet. Currently, we use some AI in Enterprise Content Management, particular...
Ask a question
Earn 20 points
 

Also Known As

Business Automation Workflow
ProcessMaker Workflow Management & BPM, ProcessMaker BPM
 

Overview

 

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Tulsa Community College, Sirius College, Mcredit Vietnam, Oregon City Schools, Lakozy Toyota, HyperCube
Find out what your peers are saying about IBM Business Automation Workflow vs. ProcessMaker and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.