No more typing reviews! Try our Samantha, our new voice AI agent.

IBM ProtectTIER vs MSP360 Backup comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM ProtectTIER
Ranking in Backup and Recovery
62nd
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
MSP360 Backup
Ranking in Backup and Recovery
55th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Backup (41st), Disaster Recovery (DR) Software (31st), MSP Backup (6th)
 

Mindshare comparison

As of September 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.7%, up from 0.3% compared to the previous year. The mindshare of MSP360 Backup is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
MSP360 Backup1.1%
IBM ProtectTIER0.7%
Other98.2%
Backup and Recovery
 

Featured Reviews

AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.
CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I will highly recommend this product for excellent and quick backup solution in small and large IBM I Series environment."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."
"The most valuable features are the self-service features and the ability to search the data."
"Overall IBM ProtectTIER is a great solution. It is easy to use."
"The most valuable feature is the incremental backup."
"The cataloging is the best feature, as it takes millions of frames for the backup and, because it's incremental, it takes less time to complete."
"The command-line interface is good."
"The initial setup is very easy. It's not overly complex."
"I would recommend the solution; it's a very trustworthy solution."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"Technical support is very good."
"The solution is appliance-free, the initial setup is very straightforward, the scalability and stability have never been a problem for us, technical support is very good, and we have found the price point to be quite good."
"The solution is simple to use and easy to configure."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
 

Cons

"Setting up the system to work with legacy equipment is a bit complex at times."
"These days, we are thinking about pushing another solution because of the poor support from IBM."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."
"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."
"It is unmanageable. Support would be good."
"IBM ProtectTIER could improve by being more user-friendly."
"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The solution's pricing is very high."
"The restore time could improve. When we had an issue the restore time was lengthy."
"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."
 

Pricing and Cost Advice

"We have a capacity-based license, which is managed centrally for all the sites of my company."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"This solution is very expensive."
"IBM ProtectTIER is an expensive solution."
"It provides a good cost savings compared to our previous cloud backup."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"I rate the price of MSP360 Backup a seven out of ten."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"Its pricing needs improvement."
"The solution is expensive."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"Pricing is reasonable although can be quite a large upfront cost."
report
Use our free recommendation engine to learn which Backup and Recovery solutions are best for your needs.
913,924 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
20%
Manufacturing Company
14%
Outsourcing Company
11%
Comms Service Provider
11%
Construction Company
13%
Financial Services Firm
12%
Comms Service Provider
12%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise2
 

Also Known As

No data available
Cloudberry Backup
 

Overview

 

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
StratX
Find out what your peers are saying about IBM ProtectTIER vs. MSP360 Backup and other solutions. Updated: September 2026.
913,924 professionals have used our research since 2012.