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ITRS Geneos vs Icinga comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Icinga
Ranking in Network Monitoring Software
38th
Ranking in IT Infrastructure Monitoring
47th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
Server Monitoring (16th), Cloud Monitoring Software (34th)
ITRS Geneos
Ranking in Network Monitoring Software
72nd
Ranking in IT Infrastructure Monitoring
50th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Application Performance Monitoring (APM) and Observability (48th)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.2%, down from 3.4% compared to the previous year. The mindshare of ITRS Geneos is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Icinga1.2%
ITRS Geneos0.6%
Other98.2%
Network Monitoring Software
 

Featured Reviews

reviewer2292201 - PeerSpot reviewer
Innovation Service Manager at a tech services company with 201-500 employees
Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect
It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.
Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"An affordable solution for small organizations to do basic network monitoring."
"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."
"I use it for monitoring infrastructure and it was very good for that issue."
"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."
"Icinga2 was designed to delegate, distribute and balance tasks between several nodes."
"If you have a small infrastructure or a small number of devices that you want to monitor, then I think it's a good solution."
"The apply rules feature saves a lot of time."
"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."
"ITRS Active Console has helped us monitor servers and set thresholds for different metrics, is easy to setup, works with different kinds of servers, and also helps you execute shell scripts as a response to alerts."
"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."
"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver."
"ITRS is significantly better than PRTG and saves us a lot of time in development."
"The clean and colorful UI and easy to use options like snooze and active times."
"Real-time monitoring of market data components on an enterprise environment is the most valuable feature of Active Console and Gateway."
 

Cons

"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"Sometimes, it is very hard to keep an overview of what's happening."
"The installation and configuration are very complex."
"The tool currently fails to provide notifications to users."
"The solution lacks many features important to higher-level IT management and network support."
"Icinga’s automation could be improved."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"Scalability is problematic. If you have a stable environment it's good, but if the environment is growing, I had some problems with Icinga."
"I had issues scaling it and ended up having to distribute the load over seven gateways."
"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."
"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"Not a ten because when the Gateway was very overloaded it was very hard to monitor the alerts, especially for the product services."
"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
 

Pricing and Cost Advice

"It's an open-source solution."
"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
"We're using the free version of Icinga."
"The solution is cheap."
"It is cost-effective, and the return on investment can be very interesting because the price is low."
"This is an open-source solution with paid support."
"The product is inexpensive compared to other DBM products."
"The solution is free to use."
"You will get the best price if you get a single global deal."
"I can say it's not that cheap because the licensing is a little bit costly"
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The pricing seems reasonable. We're happy enough with it."
"Pricing and licensing is based on the requirements."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
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Top Industries

By visitors reading reviews
Educational Organization
13%
Comms Service Provider
11%
Financial Services Firm
11%
University
8%
Financial Services Firm
59%
Construction Company
6%
Computer Software Company
6%
Outsourcing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
 

Comparisons

 

Also Known As

Icinga Cloud Monitoring
Geneos
 

Overview

 

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about ITRS Geneos vs. Icinga and other solutions. Updated: June 2026.
899,258 professionals have used our research since 2012.