PagerDuty Operations Cloud vs incident.io comparison

incident.io and PagerDuty are both solutions in the Critical Event Management (CEM) category. incident.io is ranked #9 with an average rating of 7.0, while PagerDuty is ranked #1 with an average rating of 8.5. incident.io holds a 4.4% mindshare in CEM, compared to PagerDuty’s 5.3% mindshare. Additionally, 100% of incident.io users are willing to recommend the solution, compared to 98% of PagerDuty users who would recommend it.

incident.io

Read 2 incident.io reviews

307 Views
304 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 61 PagerDuty Operations Cloud reviews

6,744 Views
405 Comparison Views

98% willing to recommend

incident.io

PagerDuty Operations Cloud

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

incident.io

Ranking in Critical Event Management (CEM)

9th

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in Critical Event Management (CEM)

1st

Average Rating

8.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Process Automation (5th), IT Alerting and Incident Management (1st), AIOps (6th), Autonomous Operational Resilience (3rd)

Mindshare comparison

As of May 2026, in the Critical Event Management (CEM) category, the mindshare of incident.io is 4.4%, down from 4.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 5.3%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Critical Event Management (CEM) Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	5.3%
incident.io	4.4%
Other	90.3%

Critical Event Management (CEM)

Featured Reviews

reviewer2167305

Sr cloud engineer at a tech vendor with 201-500 employees

Automated incident alerts have protected SLAs and reduced constant monitoring for on-call teams

incident.io is very quick, as it rapidly creates a Jira ticket as soon as we receive alerts. It sends notifications on Slack and SMS messages to mobile numbers. If the person on call does not respond to a ticket within five minutes, incident.io will also make a call to their mobile. These features are outstanding, and incident.io is easily integrated with other software such as AWS SNS, Slack, and Teams, and can integrate with any other software. incident.io made things easy for us. We do not need to sit in front of the system twenty-four hours a day, seven days a week to check if our application is up or if something is going wrong. This has saved a considerable amount of time for the DevOps engineers. Whoever is on call can relax, and if an issue occurs, incident.io creates the ticket and sends an alert message. incident.io is a very useful tool for our organization. In the DevOps engineer team, we had around five team members, and each of us was on call once a week. If any issues occurred, incident.io would alert us. The main advantage is that we do not need to sit in front of the system twenty-four hours a day, seven days a week, even though we are on call for that duration. If any issues occur in the production environment, incident.io sends us an alert, creates tickets, and calls us on our mobile. With incident.io, we saved our Service Level Agreements with the client to resolve issues. P1 tickets were solved within thirty minutes to one hour, and P2 tickets were typically solved within seven hours. This helped us maintain our SLA agreement with the client.

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Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"incident.io has positively impacted my organization by helping with incident resolution and reducing time in incident management."

"incident.io made things easy for us as we do not need to sit in front of the system twenty-four hours a day, seven days a week to check if our application is up or if something is going wrong, saving a considerable amount of time for the DevOps engineers."

"Its alerting capabilities, simple user interface, stability and functionality is exactly what we need."

"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."

"It is stable, it is rapidly growing, and all the features are being built in a stable way for the users to work with."

"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

"All of our on-call hand-offs are now fully automated with the scheduling system inside PagerDuty."

"PagerDuty is of central importance to the continued smooth function of my company and its IT-related infrastructure and applications."

"PagerDuty Operations Cloud handles this process perfectly, and we do not miss any alerts because of this system."

More PagerDuty Operations Cloud pros

Cons

"The AI features are quite expensive pricing-wise, and the pricing should be reduced."

"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."

"It would be nice if the app could somehow receive the notification of an incident and allow you to customize the warning method on the device end."

"We have seen some inconsistencies with receiving alerts on an iPhone versus an Android device from time to time."

"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."

"Some of the UX needs some help for better flow of actions - however I can understand the reasoning behind how some of the UI is laid and how you need to go an extra step to trigger actions."

"It cannot be integrated with our upgraded Jira system."

"If I can avoid the 2 AM phone calls that would be perfect but I know that's not possible."

"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

Information not available

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The price is very high."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"The pricing may be about $1,000 per user."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"There is a license needed to use PagerDuty."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

More PagerDuty Operations Cloud pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

No data available

Performing Arts

15%

Financial Services Firm

13%

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	16
Large Enterprise	42

Questions from the Community

What is your experience regarding pricing and costs for incident.io?

My experience with pricing, setup cost, and licensing was great. The team was helpful in setting up everything. Initially, I faced some issues with integration and permissions, but those were resol...

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What needs improvement with incident.io?

The AI features are quite expensive pricing-wise, and the pricing should be reduced. Apart from pricing, there are no other improvements needed for incident.io.

See all answers

What is your primary use case for incident.io?

My main use case for incident.io is incident management and conducting root cause analysis for all incidents reported in my organization. A specific example of how I use incident.io for management ...

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What is your experience regarding pricing and costs for PagerDuty?

The setup cost and pricing for PagerDuty Operations Cloud are very cost-effective, but I have a suggestion: if PagerDuty could provide a trial version for individual users, rather than just corpora...

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What needs improvement with PagerDuty?

I do not have anything that I dislike about PagerDuty Operations Cloud. Sometimes it hangs and occasionally I am unable to open PagerDuty Operations Cloud, which occurs due to an outage or similar ...

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What is your primary use case for PagerDuty?

The major part of PagerDuty Operations Cloud is for communication and pinging people and engaging them and pulling them into the call.

See all answers

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Compared 23% of the time

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Compared 22% of the time

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Compared 11% of the time

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Compared 9% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 8% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 7% of the time

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Product Reports

No data available

Buyer's Guide

PagerDuty Operations Cloud

April 2026

Download PagerDuty Operations Cloud product report

Overview

Incident.io streamlines incident management with efficient features designed to enhance response strategies, allowing teams to handle disruptions with precision and control. It provides significant operational value, facilitating smoother resolutions.

Incident.io focuses on transforming incident management through its intuitive approach and comprehensive toolset. Designed for experienced teams, it centralizes processes, enabling clear communication and structured workflow adjustments. By integrating seamlessly with existing tools, incident.io simplifies incident handling, allowing teams to act quickly and efficiently during challenging situations.

What are the key features?

Automated Communication: Streamlines team discussions and stakeholder communications during incidents.
Integrated Reporting: Provides detailed analytics to support post-incident evaluations and future planning.
Real-time Collaboration: Facilitates simultaneous work on incident response, reducing resolution time.
Workflow Customization: Offers adaptable workflows that fit specific team needs.

What benefits does incident.io offer users?

Improved Efficiency: Harmonizes communication, speeding up incident response.
Data-Driven Insights: Generates valuable reports for strategic analysis and improvements.
Cost Reduction: Minimizes impact duration, reducing potential loss and expenditure.
Enhanced Team Coordination: Ensures all team members are aligned and informed throughout the process.

Incident.io is implemented across distinct industry sectors, adapting to unique operational environments such as technology, finance, and healthcare. Its dynamic framework aligns with sector-specific requirements, helping teams achieve swift, organized incident resolutions while maintaining service reliability and customer trust.

incident.io

PagerDuty Operations Cloud specializes in incident management and alert automation, with integration to 700+ platforms, reducing resolution time and manual workloads through AI-driven features and automated alerts.

PagerDuty Operations Cloud is a robust tool for automated incident management, integrating seamlessly with platforms like ServiceNow, Datadog, New Relic, and AWS. It provides AI-driven alert grouping, customizable escalation policies, and multiple notification methods, including SMS and mobile apps. Despite its intricate interface and cost concerns, it significantly enhances reliability and response times. Users utilize it for shift scheduling and automated responses via webhooks, optimizing operational management and improving reaction to high-severity alerts.

What are the key features of PagerDuty Operations Cloud?

Incident Management: Streamlines the handling of incidents to reduce resolution time.
Alert Automation: Automates alerts across 700+ platforms to enhance efficiency.
AI-Driven Alert Grouping: Uses AI to group alerts, reducing noise.
Customizable Escalation Policies: Allows users to define their own escalation processes.
Multiple Notification Methods: Supports alert notifications via SMS, calls, and apps.
Integration: Works with tools like ServiceNow, Datadog, New Relic, and AWS.

What benefits or ROI should users consider?

Reduced Manual Workloads: Automates tasks to save time.
Improved Response Times: Alerts and automations facilitate quicker responses.
Enhanced Reliability: Ensures systems are more dependable through effective management.
Operational Efficiency: AI capabilities lead to better workload optimization.

Organizations, especially in IT and DevOps, find PagerDuty Operations Cloud beneficial for automated incident management. Integrating with platforms such as Slack and cloud providers, it aids in efficient incident handling. Teams use it for monitoring and resolving critical issues effectively, leveraging webhooks and notifications to maintain operational efficiency.

PagerDuty

Sample Customers

Information Not Available

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

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