Visio and iServer are prominent tools in the business process and diagramming field. Visio has an advantage due to its extensive integration within the Microsoft ecosystem and ease of use, while iServer excels in enterprise-level features and customization, especially valuable in larger organizations.
Features: Visio offers robust Microsoft Office integration, providing extensive shape libraries and dynamic process modeling capabilities with BPMN 2.0 validation. iServer provides a customizable enterprise architecture platform, notable for its integration with SharePoint and its advanced reporting and workflow management tools.
Room for Improvement: Visio can enhance integration with workflow tools like Power Automate, improve pen input capabilities, and expand support for XPDL files. iServer could improve its visualization techniques and performance, especially in handling complex data relationships, and offer better options for data import/export, along with adding process mining features.
Ease of Deployment and Customer Service: Visio offers extensive deployment options and strong customer support backed by Microsoft, including comprehensive resources and community support. iServer, primarily on-premises, allows for structured customization but may face delays in technical support, dependent on its centralized ticketing systems.
Pricing and ROI: Visio provides flexible pricing via Microsoft 365 subscription models, which is cost-effective for small businesses. In contrast, iServer has a higher initial setup cost, reflecting its feature set tailored for large enterprises, offering significant ROI through enhanced process management capabilities.
| Product | Market Share (%) |
|---|---|
| Visio | 10.4% |
| iServer | 2.8% |
| Other | 86.8% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 36 |
| Midsize Enterprise | 19 |
| Large Enterprise | 61 |
iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.
Visio is an innovative collaborative solution that enables users to quickly visualize data-connected business process flows with a host of integrated intuitive features that bring the power of Microsoft 365 to Visio. Visio allows users to easily create professional diagrams, graphs, and other visual data, easily anywhere, anytime, and with anyone. Users are able to confidently and easily transform data into creative powerful visuals. Visio provides dozens of easy-to-use templates along with thousands of customizable colorful shapes that bring a user's best ideas to life. Visio is available for all Microsoft 365 commercial users and is available on desktop and Web applications.
Visio Features
Visio can easily create visual data for today’s business needs. Some of its most useful visual data include:
Reviews from Real Users
“Visio has improved my workflow by making it easy to create charts, diagrams, and essential illustrations to use in my client reports and proposals. It has saved me a lot of time I would otherwise spend creating visuals for clients manually.” - Michael B., Principal Consultant at Lexington Consulting
“I use it for diagramming networks, racks, data centers, data flow applications, etc. It is a useful tool to map data flows, network objects, and computer science technology and to show to clients. It does what I need it to do. It's a tool I've used the longest, so I know it the best, and that's probably the claim to fame.” - Greg S., Director of Solution Architecture at Winslow Technology Group
“We use Visio for architecture modeling. We also use it to facilitate communication with other people. The feature I like most about Visio is that it acts as a facilitator of communication, as it displays information in a way that's easier to understand.” - Guy M., IT/Business Architect at a financial services firm
We monitor all Business Process Design reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
