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ITRS Geneos vs SolarWinds AppOptics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
31st
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (40th)
SolarWinds AppOptics
Ranking in Application Performance Monitoring (APM) and Observability
56th
Ranking in IT Infrastructure Monitoring
62nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
Cloud Monitoring Software (44th)
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 0.9%, down from 1.2% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.9%
SolarWinds AppOptics0.8%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
John Yuko - PeerSpot reviewer
Assistant Manager ICT - Projects at I&M Bank Ltd
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."
"Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution."
"The good thing is you get something out of it day one, you don't need years of training, and then you can build on that."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"It's a very effective and productive tool, and avoids any major incidents."
"This is the most amazing monitoring tool I've ever worked with, because it allows you to monitor a lot of things and also to address the issue and assign it to someone so everyone will know it's being investigated."
"Custom script toolkits"
"Customer service is exceptional, as they are very much in tune with our service needs and are always in contact for both enhancement requests and overall satisfaction."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"The sum solution, NTA, and DPA."
"It's a solid application."
"The product has a great dashboard."
"I have found the most valuable feature is application performance management."
"AppNeta provides a range of products, all based around intelligent network testing algorithms."
"With minimal effort on our part, TraceView provides extraordinary visibility into the requests that flow through our SOA applications."
 

Cons

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"Mobile phone integration is probably not as rich as it could be."
"It would be good if there were documentation on the ITRS website such as tutorials or plugins which are available to download."
"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."
"The graphical interface is nice but could be improved."
"We were a little bit confused but once we found out what was needed, it was smooth."
"I had issues scaling it and ended up having to distribute the load over seven gateways."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"I would like to see more integration with other tools that are available on the market."
"We had a stability issue with a portion of the installation (Sequencer) when it was first introduced and have chosen not to install that specific function."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"The integration with Unix services should be a bit more straightforward."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"The support is not too bad, but also not very good—it's quite standard."
"AppOptics would benefit from having a much more centralized view."
"The solution should be more user-friendly."
 

Pricing and Cost Advice

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"Pricing and licensing is based on the requirements."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"You will get the best price if you get a single global deal."
"I can say it's not that cheap because the licensing is a little bit costly"
"I believe the current licensing cost is reasonable."
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
"Since it's a negotiable rate, I would rate the pricing as a five out of five."
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Top Industries

By visitors reading reviews
Financial Services Firm
54%
Construction Company
7%
Outsourcing Company
6%
Computer Software Company
6%
Construction Company
14%
Financial Services Firm
12%
Outsourcing Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
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Also Known As

Geneos
AppOptics, SolarWinds TraceView, Librato
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
TraxoCovea Insurance BTE TechnologyDatarista
Find out what your peers are saying about ITRS Geneos vs. SolarWinds AppOptics and other solutions. Updated: August 2026.
908,834 professionals have used our research since 2012.