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ITRS Geneos vs SolarWinds AppOptics comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (38th)
SolarWinds AppOptics
Ranking in Application Performance Monitoring (APM) and Observability
56th
Ranking in IT Infrastructure Monitoring
62nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
9
Ranking in other categories
Cloud Monitoring Software (44th)
 

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 0.9%, down from 1.1% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.9%
SolarWinds AppOptics0.8%
Other98.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
John Yuko - PeerSpot reviewer
Assistant Manager ICT - Projects at I&M Bank Ltd
Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions
I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is better than any monitoring product I've ever used in terms of providing real-time metric data."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"As a company looking to onboard, its capacity to monitor just about anything from Unix log files and processes to database memory, and even run queries and provide results, means it can be used as a one stop shop for all your monitoring needs if you understand how to utilise it to its fullest extent."
"ITRS Geneos is very well known in the financial services community as being the best platform to monitor real time data infrastructures and the application does what it says on the tin."
"ITRS Geneos provides peace of mind by mentoring our processes and applications."
"ITRS is the best monitoring tool I have used so far."
"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."
"Geneos gives us visibility on all of our systems at once and we can build dashboard views to monitor transactions moving from one system to another."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"AppNeta provides a range of products, all based around intelligent network testing algorithms."
"The reporting of the solution is very good."
"The product has a great dashboard."
"SolarWinds AppOptics does far more than what an individual may realize; it is not just a SIEM tool."
"I have found the most valuable feature is application performance management."
"The sum solution, NTA, and DPA."
"Technical support is always live and they're supportive."
 

Cons

"As far as I know, ITRS does not have integration with any version control system."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"It needs to have better middleware integration for things such as application and Microsoft SQL servers."
"The graphical interface is nice but could be improved."
"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."
"I believe the product has to improve on reporting."
"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"The solution should be more user-friendly."
"AppOptics would benefit from having a much more centralized view."
"We had a stability issue with a portion of the installation (Sequencer) when it was first introduced and have chosen not to install that specific function."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"The integration with Unix services should be a bit more straightforward."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"The support is not too bad, but also not very good—it's quite standard."
"Does not perform traditional SNMP/CLI/NetFlow/WMI etc monitoring."
 

Pricing and Cost Advice

"I can say it's not that cheap because the licensing is a little bit costly"
"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
"The pricing seems reasonable. We're happy enough with it."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"Pricing and licensing is based on the requirements."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
"Since it's a negotiable rate, I would rate the pricing as a five out of five."
"I believe the current licensing cost is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
49%
Outsourcing Company
10%
Construction Company
8%
Computer Software Company
4%
Construction Company
13%
Outsourcing Company
12%
Financial Services Firm
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
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Also Known As

Geneos
AppOptics, SolarWinds TraceView, Librato
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
TraxoCovea Insurance BTE TechnologyDatarista
Find out what your peers are saying about ITRS Geneos vs. SolarWinds AppOptics and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.