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ITRS Geneos vs SolarWinds Server and Application Monitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
47th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (72nd), IT Infrastructure Monitoring (51st)
SolarWinds Server and Appli...
Ranking in Application Performance Monitoring (APM) and Observability
17th
Average Rating
8.0
Reviews Sentiment
4.5
Number of Reviews
44
Ranking in other categories
Server Monitoring (7th), Active Directory Management (8th)
 

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 0.9%, down from 1.3% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.1%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
SolarWinds Server and Application Monitor1.1%
ITRS Geneos0.9%
Other98.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.
NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Monitoring over a thousand systems has improved decision making and operational visibility
From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's definitely the best solution that I've used, as far as real-time monitoring goes."
"I always appreciate Geneos's stability and ease of use."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"The confidence of our users has greatly improved because of our ability to react much faster."
"The ITRS central Help Desk is absolutely awesome."
"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."
"It is better than any monitoring product I've ever used in terms of providing real-time metric data."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."
"The features like trends, capacity planning, recommendations, and diagnostics are the main items I focus on for added value."
"The recommendations are a life saver."
"The most beneficial aspect of SolarWinds Server and Application Monitor is its ability to monitor at the application level."
"Monitoring of processes and services is the most valuable feature; it is not necessarily just the server alone in terms of the CPU or the memory, as we can go in-depth into services and processes."
"Monitoring the components on your devices with out of the box monitors or the ability to create new ones (SAM)"
"I'd rate technical support at eight out of ten. They are helpful and fast."
"I have found the visibility into server health with SolarWinds Server and Application Monitor very beneficial, which we use on a daily basis."
 

Cons

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"I would like better access to the data that is being collected."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."
"The graphical interface is nice but could be improved."
"The interface can sometimes be a little complicated."
"Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"The current script monitoring feature has limitations, especially when dealing with custom scripts."
"Support for the IBM Mainframe is needed."
"This product has no real downside unless they fail to continue development of its capabilities."
"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."
"It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle."
"The technical support is nothing special."
"The stability, flexibility, and ease of use could be improved."
"The product does not explain why a problem occurred."
 

Pricing and Cost Advice

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"The pricing seems reasonable. We're happy enough with it."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"Pricing and licensing is based on the requirements."
"I can say it's not that cheap because the licensing is a little bit costly"
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"The solution is overpriced in terms of application management."
"Pricing and licensing is fair for what you get. It does have a great bang-for-the-buck appeal."
"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."
"I like the pricing for this SolarWinds product."
"Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support."
"SAM is not per server so the pricing model can be deceiving. If you have an enterprise environment, you will quickly exceed your licensing quickly. You should know this before going in."
"The tool is available for my company at a good price point."
"Nagios XI, WhatsUpGold, Uptime Software, PRTG, Manage Engine, and SpiceWorks are the other tools that have lower pricing and licensing costs. However, they can't compete with SolarWinds when it comes to the features and functionality that SolarWinds can provide."
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Top Industries

By visitors reading reviews
Financial Services Firm
58%
Construction Company
7%
Computer Software Company
6%
Outsourcing Company
5%
Educational Organization
13%
University
8%
Financial Services Firm
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise21
 

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
What needs improvement with SolarWinds Server and Application Monitor?
There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...
What is your primary use case for SolarWinds Server and Application Monitor?
I am doing research as we currently have both solutions, and I am looking to see if we need both or can manage with one. Currently, the outcome indicates that we need both. The focus point is diffe...
 

Also Known As

Geneos
SolarWinds SAM
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Andr. L. Riis AS, NetSuite
Find out what your peers are saying about ITRS Geneos vs. SolarWinds Server and Application Monitor and other solutions. Updated: June 2026.
902,270 professionals have used our research since 2012.