ITRS Geneos vs SolarWinds Server and Application Monitor comparison

ITRS and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #48, while SolarWinds is ranked #17 with an average rating of 8.0. ITRS holds a 1.0% mindshare in APM, compared to SolarWinds’s 1.2% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

6,273 Views
3,576 Comparison Views

96% willing to recommend

SolarWinds Server and Appli...

Read 44 SolarWinds Server and Application Monitor reviews

6,217 Views
3,668 Comparison Views

89% willing to recommend

ITRS Geneos

SolarWinds Server and Appli...

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and SolarWinds Server and Application Monitor are competitive solutions for monitoring server and application performance. ITRS Geneos impresses users with robust features, while SolarWinds Server and Application Monitor excels in ease of use and comprehensive monitoring.

Features: ITRS Geneos offers advanced customization, real-time monitoring, and extensive data analytics. SolarWinds Server and Application Monitor provides easy integration, detailed performance metrics, and comprehensive server monitoring.

Room for Improvement: ITRS Geneos could benefit from an easier setup, more intuitive navigation, and a reduced learning curve. SolarWinds Server and Application Monitor users suggest enhancements in scalability, more detailed troubleshooting capabilities, and additional advanced features.

Ease of Deployment and Customer Service: ITRS Geneos is praised for its extensive configuration options but criticized for complex deployment and setup processes. Customer service is noted as responsive but sometimes slow. SolarWinds Server and Application Monitor is highlighted for its straightforward deployment process and robust customer support. Users appreciate the quick and efficient setup and readily available help resources.

Pricing and ROI: ITRS Geneos is considered more expensive, with users noting high setup costs but appreciating the long-term ROI due to powerful capabilities. SolarWinds Server and Application Monitor is seen as more cost-effective with quicker ROI, attributed to lower initial setup costs and efficient performance benefits.

To learn more, read our detailed ITRS Geneos vs. SolarWinds Server and Application Monitor Report (Updated: April 2026).

Buyer's Guide

ITRS Geneos vs. SolarWinds Server and Application Monitor

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

48th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (73rd), IT Infrastructure Monitoring (51st)

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

17th

Average Rating

8.0

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

Server Monitoring (8th), Active Directory Management (8th)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.2%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
SolarWinds Server and Application Monitor	1.2%
ITRS Geneos	1.0%
Other	97.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

NikhilKalwint

Technical Specialist at ServiceIO

Monitoring over a thousand systems has improved decision making and operational visibility

From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The great advantage of this tool is real-time monitoring."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down; it is automatically monitoring everything and reduces manual effort."

"I always appreciate Geneos's stability and ease of use."

"We use Geneos to monitor our own development and production environments, and due to its automation capabilities we are able to automatically restart failed processes and alert our developers to issues in our applications and infrastructure without traditional eyes on glass monitoring."

"It's a great and powerful tool."

More ITRS Geneos pros

"The most valuable feature of SolarWinds Server and Application Monitor is the network devices' performance monitor is the best."

"SolarWinds allows network administrators to easily monitor the network by customizing the pages to see what exactly is needed, in addition to the deep statistics shown for nodes and interfaces like response time, packet loss, interface CRC, interface errors, as well as the rich graphs for all network elements."

"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."

"The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor."

"The most valuable feature of the solution is its interface, which is used for monitoring."

"The most valuable features of the solution are its real-time node monitoring and Help Desk's feedback."

"Identifying the problem statement is easy."

"Once we got our IT inventory organized and aligned with the business, we were able to leverage our Orion Platform to provide more than just a reactive-based monitoring service to the business."

More SolarWinds Server and Application Monitor pros

Cons

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"Sometimes there were issues with the database. If the database logging was high then the gateway would be slow."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"The ITA, the post-incident analytics, could be improved."

More ITRS Geneos cons

"They are complex to operate; users need to know what they want during setup."

"SolarWinds Server and Application Monitor is not stable. We have to maintain the platform and it goes down frequently."

"One area that could benefit from improvement is its performance"

"I believe that SolarWinds should spend more effort in reporting."

"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system."

"MS Azure Service and user experience monitoring is an area in which the SolarWinds tools are lacking; without a doubt, this is the Achilles heel of the Orion monitoring tools, and I am currently reviewing other vendors for Azure service monitoring tools."

"PerfStack can be made more effective."

"The technical support was better in previous years. With the launch of the premium support service, the normal support has declined."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"Pricing and licensing is based on the requirements."

"The pricing seems reasonable. We're happy enough with it."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"I can say it's not that cheap because the licensing is a little bit costly"

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

More ITRS Geneos pricing and cost advice

"When planning for the number of licenses to purchase, make sure you understand all of the elements within an application required to really understand performance well. In our case, we quickly came to the conclusion that an unlimited license for SAM was the way to go."

"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."

"Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support."

"I would rate the pricing for this solution a three out of five."

"SAM is not per server so the pricing model can be deceiving. If you have an enterprise environment, you will quickly exceed your licensing quickly. You should know this before going in."

"I think SolarWinds' pricing is very decent compared to other competitors in the market."

"Nagios XI, WhatsUpGold, Uptime Software, PRTG, Manage Engine, and SpiceWorks are the other tools that have lower pricing and licensing costs. However, they can't compete with SolarWinds when it comes to the features and functionality that SolarWinds can provide."

"Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."

More SolarWinds Server and Application Monitor pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

64%

Computer Software Company

Construction Company

Outsourcing Company

Educational Organization

12%

Financial Services Firm

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	21

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...

See all answers

What is your primary use case for SolarWinds Server and Application Monitor?

I am doing research as we currently have both solutions, and I am looking to see if we need both or can manage with one. Currently, the outcome indicates that we need both. The focus point is diffe...

See all answers

Comparisons

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Compared 8% of the time

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Compared 7% of the time

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Compared 5% of the time

Grafana vs ITRS Geneos

Compared 4% of the time

Zabbix vs ITRS Geneos

Compared 4% of the time

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Compared 7% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 6% of the time

Dynatrace vs SolarWinds Server and Application Monitor

Compared 6% of the time

Icinga vs SolarWinds Server and Application Monitor

Compared 5% of the time

Opsview vs SolarWinds Server and Application Monitor

Compared 4% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

May 2026

Download ITRS Geneos product report

Buyer's Guide

SolarWinds Server and Application Monitor

April 2026

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Also Known As

Geneos

SolarWinds SAM

Overview

ITRS Geneos offers a customizable platform for real-time monitoring with minimal system impact, facilitating insights across multiple platforms. Known for its scalability, it efficiently integrates with other tools, supporting industries with its proactive monitoring capabilities.

ITRS Geneos allows users to effectively manage financial services infrastructure by monitoring trading systems, treasury management, and FX operations. It provides real-time dashboards to track server uptime, application performance, and health metrics. Users benefit from its enterprise-wide data aggregation, alerting features, and script adaptability while needing improvement in cloud monitoring and AI-based predictive functionalities. The tool's setup requires some expertise, suggesting a need for more intuitive solutions.

What are the most important features of ITRS Geneos?

Customizable Dashboards: Enables real-time analytics across platforms.
Lightweight Netprobe: Facilitates efficient data aggregation with minimal impact.
Plugin Support: Ensures extensive compatibility and integration.
Proactive Monitoring: Allows for early issue detection and resolution.
Script Adaptability: Supports tailored solutions for specific requirements.

What benefits and ROI should be considered?

Minimized Manual Intervention: Automation features reduce manual tasks.
Scalability: Easily accommodates growing enterprise needs.
Integration Capabilities: Works seamlessly with existing tools.
Insightful Dashboards: Provides actionable metrics for decision making.

ITRS Geneos is prominently utilized in financial sectors. Banks and financial institutions leverage its capabilities to monitor infrastructure and application performance, optimizing trading systems and FX operations. It builds comprehensive dashboards, offering valuable insights into server health, application logs, and network performance, contributing significantly to operational efficiency.

ITRS

SolarWinds Server and Application Monitor provides comprehensive server, application, and infrastructure monitoring, focusing on integration, application dependency, and network insights through user-friendly interfaces and detailed dashboards.

With AppStack and AppInsight support, SolarWinds Server and Application Monitor offers service management, detailed resource dashboards, and integration capabilities. It monitors hardware metrics and performance parameters, facilitating database and network insights for cloud and virtual environments. Robust alerting, predictive analytics, and capacity planning ensure efficient management of server health and application performance.

What are the key features?

Integration: Seamlessly connects with existing tools.
AppStack: Provides a holistic view of applications.
AppInsight: Supports widely-used applications.
SNMP Polling: Efficient network data collection.
Diagnostics: Real-time troubleshooting.
Customizable Dashboards: Tailored monitoring views.

What benefits should users expect?

Comprehensive Monitoring: Extends from servers to databases.
Transparent Control: Enhances visibility into performance metrics.
User-Friendly: Simplifies proactive monitoring with alerts.
Predictive Features: Supports capacity and trend planning.

Industries implement SolarWinds Server and Application Monitor to enhance server utilization reporting, network configuration, and AV equipment performance tracking. They benefit from monitoring critical services across diverse deployment models, improving management efficiency and decision-making.

SolarWinds

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Andr. L. Riis AS, NetSuite

Buyer's Guide

ITRS Geneos vs. SolarWinds Server and Application Monitor

April 2026

Free Report: ITRS Geneos vs. SolarWinds Server and Application Monitor

Find out what your peers are saying about ITRS Geneos vs. SolarWinds Server and Application Monitor and other solutions. Updated: April 2026.

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