KACE Systems Management Appliance (SMA) vs LogMeIn Central comparison

Why PeerSpot?

Quest Software and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Quest Software is ranked #11 with an average rating of 8.5, while GoTo is ranked #13. Quest Software holds a 2.6% mindshare in RMM, compared to GoTo’s 3.8% mindshare. Additionally, 95% of Quest Software users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

KACE Systems Management App...

Read 40 KACE Systems Management Appliance (SMA) reviews

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1,137 Comparison Views

95% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

2,334 Views
1,821 Comparison Views

100% willing to recommend

KACE Systems Management App...

LogMeIn Central

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 1, 2026

KACE Systems Management Appliance and LogMeIn Central compete in the IT management and remote access space. LogMeIn Central appears superior due to its robust features, which justify the cost.

Features: KACE Systems Management Appliance provides inventory management, software deployment, and patch management, useful for organizations seeking comprehensive systems control. LogMeIn Central offers remote monitoring, support tools, and automation capabilities, appealing to settings prioritizing remote access.

Room for Improvement: KACE Systems Management Appliance could improve its remote connectivity, user interface, and customization options. LogMeIn Central might benefit from enhancements in pricing flexibility, integration capabilities, and user interface intuitiveness.

Ease of Deployment and Customer Service: KACE Systems Management Appliance offers straightforward deployment with valued support, making it appealing for those needing hands-on assistance. LogMeIn Central provides quick deployment with extensive online resources, simplifying remote setup.

Pricing and ROI: KACE Systems Management Appliance has a competitive pricing structure offering a good ROI for extensive in-house management needs. LogMeIn Central’s higher pricing may be justified by its features, potentially providing a greater ROI in robust remote solutions.

To learn more, read our detailed KACE Systems Management Appliance (SMA) vs. LogMeIn Central Report (Updated: September 2026).

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KACE Systems Management App...

Ranking in Remote Monitoring and Management (RMM)

11th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (2nd), Endpoint Compliance (6th), Patch Management (11th), Unified Endpoint Management (UEM) (12th)

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of KACE Systems Management Appliance (SMA) is 2.6%, up from 1.1% compared to the previous year. The mindshare of LogMeIn Central is 3.8%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
KACE Systems Management Appliance (SMA)	2.6%
LogMeIn Central	3.8%
Other	93.6%

Remote Monitoring and Management (RMM)

Featured Reviews

AdityaJain

Security Administrator at EbixCash

Centralized software deployment has simplified endpoint control but needs stronger security alerts

What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.

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reviewer1191933

Associate Director of Information Technology at a computer software company with 51-200 employees

Scalable, good search features, and good options for multiple displays

I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with. The search features are really nice. When you type in a keyword, every single thing, whether it's a group or a machine, with that phrase will come up. There are a lot of features that we just don't utilize and maybe we could, but we're pretty straightforward about it. It is nice to use the file transfer feature from time to time, and it is really nice to be able to just copy from your desktop and paste onto the LogMeIn session.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The service desk can be configured and customized to better serve our environment."

"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."

"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."

"From using KACE Systems Management Appliance (SMA), the main benefits I have seen are that if my organization has a thousand users and I plan to distribute software such as Adobe to all endpoints, by simply launching a script in KACE Systems Management Appliance (SMA), I can provide that software effectively."

"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."

"My primary use case of this solution is to help us obtain accreditation in the UK of Cyber Essentials Plus, a program sponsored by the UK government which encourages UK companies to obtain a certain level of cyber-security within their cyber environment."

"For an IT department in any organization that pays for endpoint management, KACE is really a blessing for them."

"It is a very good solution."

More KACE Systems Management Appliance (SMA) pros

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"The biggest thing is remote access, to be able to get inside our network to be able to fix problems."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"We install our PCs at customer locations throughout the country and are able to support them remotely rather than having to travel to those locations."

"Unattended remote assistance."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"Remote access, we can remote access our clients, the workstation servers."

More LogMeIn Central pros

Cons

"Sometimes the information is not as real time as it's supposed to be."

"There is a Resolve issue whereby some workstations no longer report/check-in after a recent update."

"There isn't a lot they need to improve with the solution itself at this point. It is pretty close to providing a single pane of glass for everything that we need for endpoint management specifically on all devices. There is very little that it doesn't provide for us, and for those, we have to go to other methods. There are some of the patching solutions that it doesn't take care of for us. So, we have to do those manually on the devices, and that's really the biggest thing. It doesn't do patching really well for non-Microsoft applications. The major application updates, particularly Windows updates, don't function nearly as well, but, for the vast majority of things, it does just fine. If they could improve in this aspect, that'd be great, but I don't know if they're going to be able to do that."

"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

"There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators."

"There is always room for improvement. However, the system does most of what we need at this moment."

"Imaging becomes a problem when you start to try to go beyond doing more than thirty or forty machines at a time. We initially tried to do that virtually and it just, it wouldn't work."

"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."

More KACE Systems Management Appliance (SMA) cons

"It is easy to get locked out, which is something that needs to be improved."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"The solution is expensive as hell."

"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"There are some screens that are just ugly and difficult to manipulate."

"Client setup."

More LogMeIn Central cons

Pricing and Cost Advice

"The pricing and licensing are absolutely fair."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"The pricing is great. It's billed annually and it's very reasonable."

"n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need."

"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."

"There are no costs in addition to the standard licensing fees."

"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."

"The product is reasonably priced."

More KACE Systems Management Appliance (SMA) pricing and cost advice

"The price is a little high but it's competitive. The licensing process is fairly easy."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"It really is an expensive product for me."

"Coming from where it was free, it's getting to be expensive."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"The solution's price is reasonable."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

12%

Financial Services Firm

Construction Company

University

Construction Company

14%

Manufacturing Company

11%

Financial Services Firm

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	20
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?

In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine. However, apart from that, I d...

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What needs improvement with Quest KACE Systems Management?

For improvements in KACE Systems Management Appliance (SMA), I would want to see it become a standalone software agent. I am curious about why it does not offer EDR functionality. Additionally, the...

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What is your primary use case for Quest KACE Systems Management?

I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and scripts. I have designed various scripts for tasks such as password resets afte...

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Compared 7% of the time

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Product Reports

Buyer's Guide

KACE Systems Management Appliance (SMA)

October 2026

KACE Systems Management Appliance (SMA) report

Download KACE Systems Management Appliance (SMA) product report

Buyer's Guide

LogMeIn Central

October 2026

Download LogMeIn Central product report

Also Known As

Dell KACE Systems Management

No data available

Overview

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

LogMeIn Central provides remote access, unattended remote assistance, and file transfer features. It supports tasks like system management without user intervention and is favored for its speed, security, and remote control capabilities.

LogMeIn Central is designed for organizations requiring efficient IT management and robust remote support. It enables access to servers, desktops, and laptops, assisting remote employees in maintaining connectivity. Tasks such as system updates, backups, network configurations, and security management are seamlessly executed, ensuring operational efficiency and secure client system administration. Users benefit from managing endpoints and maintaining consistent connectivity across locations. Challenges remain with screen clarity, pricing, and browser updates, while enhancements are desired for file transfer intuitiveness, API robustness, and web functionality. Customer service responsiveness and billing clarity are noted areas for improvement.

What are the main features of LogMeIn Central?

Remote Access: Provides secure control of devices from afar.
Unattended Remote Assistance: Allows intervention without user presence.
File Transfer: Supports transferring files across devices.
Multiple Displays: Facilitates remote management of multiple screens.
Keyword Search: Enhances system management efficiency.
Granular Permissions: Organizes access for efficiency with multiple clients.

What benefits should users consider?

Operational Efficiency: Streamlines remote IT tasks and support.
Enhanced Security: Protects data and maintains secure connections.
Time Management: Enables system updates during non-working hours.
Versatile Support: Adapts to a diverse range of client systems.

In specific industries such as non-profits and educational institutions, LogMeIn Central plays a crucial role in managing technology infrastructure across campuses or locations. Despite cost concerns, it remains a preferred tool for IT professionals handling numerous endpoints, enhancing productivity while maintaining budgetary constraints.

GoTo

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

KACE Systems Management Appliance (SMA) vs. LogMeIn Central

September 2026

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