No more typing reviews! Try our Samantha, our new voice AI agent.

Kiteworks vs OpenText Documentum Content Management comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kiteworks
Ranking in Enterprise Content Management
15th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Email Security (27th), Managed File Transfer (MFT) (7th), Content Collaboration Platforms (14th), Secure Email Gateway (SEG) (9th)
OpenText Documentum Content...
Ranking in Enterprise Content Management
6th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of Kiteworks is 1.4%, up from 0.9% compared to the previous year. The mindshare of OpenText Documentum Content Management is 7.1%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Documentum Content Management7.1%
Kiteworks1.4%
Other91.5%
Enterprise Content Management
 

Featured Reviews

KT
Associate Consultant at a tech consulting company with 10,001+ employees
Streamlined global file sharing with user-friendly interface and self-service capabilities
I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifications, they can understand any disruptions are due to issues with their network or bandwidth rather than the site or Kiteworks. Additionally, I work from offshore India, and I told my client manager to communicate with the Kiteworks forum salesman regarding one feature. I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"Scalability is impressive."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"I can identify from which region our users are uploading or downloading files."
"Kiteworks is easy to manage and maintain with a user-friendly interface and I recommend it to anyone that requires a file-sharing system that supports SFTP."
"It’s a great product that you should seriously consider and take the first step by training."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"The most useful feature of this solution is to share files with external parties and we can use this functionality to share files internally too."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"In terms of sub-products/components, the most valuable features are definitely Content Server and DFC."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"The most valuable feature is the management."
"It has the ability to categorize and search."
"OpenText Documentum has improved availability and performance in our organization."
"We like Documentum for its capacity and reliability."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
 

Cons

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"We have experienced some issues with stability due to bugs."
"The system is extremely stable, but because it is a "COTS" system access is restricted and you must use the solution's support to make even simple changes, which increases the downtime."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"Perhaps there could be a notification to users about their bandwidth or network packet loss."
"In my experience, their technical support can be a little slow."
"OpenText Documentum's user interface could be improved a little bit."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"Open Text's technical support is lacking. There isn't enough community support."
"The price is quite high as the licensing prices are significant."
"It's difficult to manage and customize Documentum."
 

Pricing and Cost Advice

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."
"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."
"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."
"The price of Kiteworks is reasonable."
"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."
"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."
"The price is considered affordable now."
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"OpenText Documentum's pricing is good."
"The product is expensive."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Comms Service Provider
11%
Government
10%
Manufacturing Company
8%
Financial Services Firm
14%
Manufacturing Company
10%
Outsourcing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise11
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What is Kiteworks?
Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...
What needs improvement with Kiteworks?
I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifi...
What advice do you have for others considering Kiteworks?
Scalability is impressive. It can be highly available, resilient, and scalable infrastructure. I can confidently give it a nine. It suits any level of organization, whether a small setup with two a...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I am new to this job, so I do not have those responsibilities now. I am not using a...
 

Also Known As

Accellion
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Kiteworks vs. OpenText Documentum Content Management and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.