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Kiteworks vs Sterling Commerce Connect:Direct comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kiteworks
Ranking in Managed File Transfer (MFT)
5th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Enterprise Content Management (16th), Email Security (29th), Content Collaboration Platforms (13th), Secure Email Gateway (SEG) (10th)
Sterling Commerce Connect:D...
Ranking in Managed File Transfer (MFT)
6th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Managed File Transfer (MFT) category, the mindshare of Kiteworks is 6.5%, down from 9.3% compared to the previous year. The mindshare of Sterling Commerce Connect:Direct is 5.4%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Market Share Distribution
ProductMarket Share (%)
Kiteworks6.5%
Sterling Commerce Connect:Direct5.4%
Other88.1%
Managed File Transfer (MFT)
 

Featured Reviews

KT
Associate Consultant at a tech consulting company with 10,001+ employees
Streamlined global file sharing with user-friendly interface and self-service capabilities
I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifications, they can understand any disruptions are due to issues with their network or bandwidth rather than the site or Kiteworks. Additionally, I work from offshore India, and I told my client manager to communicate with the Kiteworks forum salesman regarding one feature. I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful.
reviewer1955103 - PeerSpot reviewer
Assistant Vice President at a financial services firm with 10,001+ employees
Has delivered robust secure file transfer with exceptional encryption features
Based on experience, the one area IBM can improve for Sterling Commerce Connect:Direct is the support mechanism. While support is available 24/7 whenever required, the solution time during American hours can take longer. In general, during American hours, the resource availability is not up to the standard. However, availability of support staff during UK timings or GMT timings is very good; they are supportive and helpful. Functionality-wise, they can make additional improvements to Sterling Commerce Connect:Direct. They recently improved by adding a GUI for configurations on Windows as well as UNIX platforms, which is very helpful. However, the web client is cumbersome and not as interactive as it should be. The CLI part is comprehensive, but the GUI needs improvement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"I can identify from which region our users are uploading or downloading files."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The solution can be used remotely; it's easy to upload and share files."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"The solution removes the limitations with file attachment size that is found with regular email."
"Connect Direct offers Check Point functionality to ensure data integrity during transfers."
"Connect Direct offers Check Point functionality to ensure data integrity during transfers."
"The most valuable feature is that it provides 100% reliability for file transmission. It ensures that files get delivered in a secure manner. When you use Connect:Direct, your file 100% gets delivered to the next delivery location. If the log shows that a file got delivered, it will have all the transmitted data without truncation or other data issues."
"For Sterling Commerce Connect:Direct, my overall rating is ten out of ten."
"The Security Plus feature of this solution is excellent, and allows you to send encrypted files very securely to remote destinations."
"Offers secure file transfers with a fast and efficient protocol for very large files."
"Sterling Commerce Connect:Direct is a solution that is on the market for a very long time. There is an integrator that has been developed and evolves every year. On the roadmap, there is always a new integration. For example, it's one of the solutions in the market that out of the box can handle EBICS protocol. The file processing is done very well. By default, there are a lot of configurations that can be customized."
"Automation is the most valuable feature."
 

Cons

"File location could be improved."
"I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"Perhaps there could be a notification to users about their bandwidth or network packet loss."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"This solution cannot be deployed on a root_squash NFS, which limits superuser privileges."
"The user interface needs to be improved."
"The initial setup could be simpler and better."
"They have File Agent, which is an additional utility and a component of Connect:Direct, for automated file transmission. In that utility, there is some issue with the file name. There is a limitation on the file name, and that is being fixed by IBM."
"Sometimes we face issues and can't figure out the cause of failures."
"The resources required for this tool are costly and not easily available in the market."
"The user interface could be more user-friendly."
"Technical support is the number one concern."
 

Pricing and Cost Advice

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."
"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."
"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."
"The price of Kiteworks is reasonable."
"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."
"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."
"The price and licensing of Sterling Commerce Connect:Direct is expensive."
"Annual licensing fee."
"The solution's licensing cost is too high."
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Top Industries

By visitors reading reviews
Government
13%
Financial Services Firm
11%
Healthcare Company
7%
Comms Service Provider
7%
Financial Services Firm
32%
Manufacturing Company
7%
Computer Software Company
6%
Media Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise11
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What is Kiteworks?
Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...
What needs improvement with Kiteworks?
I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifi...
What advice do you have for others considering Kiteworks?
Scalability is impressive. It can be highly available, resilient, and scalable infrastructure. I can confidently give it a nine. It suits any level of organization, whether a small setup with two a...
What needs improvement with Sterling Commerce Connect:Direct?
Based on experience, the one area IBM can improve for Sterling Commerce Connect:Direct is the support mechanism. While support is available 24/7 whenever required, the solution time during American...
What is your primary use case for Sterling Commerce Connect:Direct?
The majority use case for Sterling Commerce Connect:Direct is for file transfer, specifically secure file transfer.
 

Also Known As

Accellion
No data available
 

Overview

 

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL
HZMO, Bank of Communications
Find out what your peers are saying about Kiteworks vs. Sterling Commerce Connect:Direct and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.