Kore.ai vs UiPath Platform comparison

Why PeerSpot?

Kore.ai and UiPath are both solutions in the AI Agent Builders category. Kore.ai is ranked #7 with an average rating of 7.9, while UiPath is ranked #1 with an average rating of 8.6. Additionally, 93% of Kore.ai users are willing to recommend the solution, compared to 98% of UiPath users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 25, 2026

UiPath Platform and Kore.ai compete in the automation space. UiPath Platform seems to have the upper hand in pricing and support. Kore.ai stands out for its innovative features.

Features: UiPath Platform offers a wide-ranging robotic process automation suite, interoperates with enterprise software, and supports comprehensive workflow automation. Kore.ai is renowned for its advanced natural language processing, providing superior conversational AI for customer interaction, and focuses on AI-driven functionality for intelligent automation.

Ease of Deployment and Customer Service: UiPath Platform is recognized for strong user support and extensive documentation, which aids in a smooth implementation process. Kore.ai offers an AI-centric deployment model highlighting adaptive learning and customization, although UiPath benefits from a more extensive support infrastructure.

Pricing and ROI: UiPath Platform is competitively priced, offering a quick return on investment due to its wide application reach in automation tasks. Kore.ai's pricing reflects its specialized AI features, promising substantial long-term ROI for companies focused on conversational AI. While both offer significant value, UiPath may provide a faster payback for traditional automation, whereas Kore.ai's ROI benefits those emphasizing AI enhancements.

To learn more, read our detailed Kore.ai vs. UiPath Platform Report (Updated: September 2026).

Buyer's Guide

Kore.ai vs. UiPath Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Judin Augustin

Associate Data Scientist at Guide House

Automation has reduced large call centers and provides real-time outbound support for patients

Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

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Hemanth Pagadala

Senior Business Process Automation Engineer at a manufacturing company with 10,001+ employees

Automation has transformed document processing and frees teams to focus on higher‑value analysis

Sometimes, we encounter system errors that could be resolved via support, but connection issues are more frequent in enterprise applications. However, these can usually be solved by raising tickets if you are part of an enterprise, though we are not, which makes it somewhat challenging. It is vital to ensure the connections of UiPath Platform are maintained because it has a larger community. If UiPath Platform website included more features and documentation accessible easily, it would greatly enhance the experience. Instead of continually needing to raise support tickets, having a documentation hub where details can just be entered to retrieve required documents would be extremely beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We reduce the time that scientists spend on manual tasks and put them on more value-added work."

"The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations."

"Automation Anywhere has improved my company significantly; earlier we were dependent on the client installed on local machines, but now it is completely web-based, so we don't have to worry about having a dedicated VM."

"It has been really useful for traditional RPA, which remains our forte."

"Our clients are always happy with the product and its performance."

"The automation of data entry is the most valuable feature for us."

"While RPA is the cutting-edge technology to bring digital transformation, the RPA as a service will reduce costs and increase efficiency with ease of deployment, less maintenance, and cheaper upgrade costs."

"The valuable features of Automation Anywhere really are around the ease of use. Our RPA program focuses on citizen development, and all of the developers have full-time jobs as accountants, and then they work in automation on the side when time allows."

More Automation Anywhere pros

"Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."

"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."

"The positive impacts we have seen include expected reductions in average handle time, which is typically around 40 to 50 percent for any BFSI industry use case."

"Kore.ai helped us integrate a lot through documentation and trial and error, making it straightforward to integrate overall, resulting in a very good experience for first-timers."

"Kore.ai has positively impacted my organization by being a big money saver because before having our chatbot, the use case was that every time some of our customers needed help, they used to call a number."

"Kore.ai has positively impacted my organization by helping us build intelligent chatbots and incorporating voice agents, enabling various clients to adopt these solutions, which have been revolutionary for their businesses."

"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."

"Kore.ai has positively impacted my organization because we are implementors, and I would say that approximately 80% of our income comes from developed projects with Kore.ai."

More Kore.ai pros

"Most of the time, clients choose UiPath because it's easier to deploy and learn within their teams, and that's what truly makes sense for them."

"UiPath Academy is excellent because it is intuitive."

"UiPath Platform is a great platform in the RPA market."

"It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use."

"Automating the workflow using all the four types of recorders RE Framework Citrix automation, as it has unique features that are best in competition."

"I have used the UiPath Academy courses. I'm a certified developer. I didn't know UiPath at all. I went through the Academy and trained myself. When I brought in new developers, I had them do modules and I sometimes go visit them. From the user's perspective, people are happy that they don't have to do certain tasks that they didn't like to do. I only have one of those bots where I have a group of people that prefer the way they've always been doing tasks, but that's more of an organizational thing. I'm seeing across the enterprise with other folks that they're very happy to have this. They are putting more use cases in, and the frontline workers are bringing in use cases. Of course, we need to vet a lot of those so that we get enough bang for the buck, but we're finding a lot of adoption across, up, and down the whole scale so far."

"I like the structure of the selectors. They're robust. With other software like Automation Anywhere, we always have problems with recorders, plugins, et cetera. UiPath is more powerful and efficient. UiPath Studio has features like the Excel package, selectors, and recorders."

"UiPath has made it very easy to create business cases to showcase to executives the functionality and benefits of RPA."

More UiPath Platform pros

Cons

"My current and previous companies have had stability issues."

"We have a third bot which takes longer being automated than it did with the human process."

"I would like to see them continue building out documentation with more video-aides."

"While the ease of use for non-tech users is good, it could be improved."

"We have had issues with stability in the past, and there should be a function that helps you to find out what is wrong with your environment that is causing the automation to fail."

"If the option were available to use the old generic-style variable type, it would be helpful."

"The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it."

"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."

More Automation Anywhere cons

"I rated Kore.ai an 8 out of 10 because additional features could be added to it."

"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."

"To improve Kore.ai, I suggest focusing on more agentic automation, such as offering MCP kind of features with an orchestration layer for use cases."

"We sometimes faced challenges with the integration process due to a lack of in-depth knowledge in the documentation."

"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."

"In support, the team is not the greatest, but it works."

"Customer support is where Kore.ai has significant room for improvement. Post-implementation support is a particularly discouraging aspect for me."

"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."

More Kore.ai cons

"With artificial intelligence or natural language processing, we need to get in touch with the servers, however, we cannot do it without getting a proper license. Maybe a mode of artificial intelligence and natural language processing should be included without needing a different license."

"There are different webpages for different uses: state, UiPath Academy, UiPath Connect, etc. They should bind all together into a single webpage."

"I would rate the stability as a four (out of five), but some of it could have been us too. We have had issues with upgrades."

"UiPath needs to improve its integration with Microsoft products such as Office, SharePoint, and PowerPoint."

"On a scale from one to five where one is not stable and five is very stable, I would rate the stability of UiPath platform as a three."

"I would like to see periodic updates to activities and maybe new packages of activities."

"For the documentation, I still see that UiPath Platform is not performing well with handwritten documents, and I would be very glad to see improvements in that area."

"Automation operations have gotten more expensive due to the fact that we added UiPath to them."

More UiPath Platform cons

Pricing and Cost Advice

"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."

"We would like to use Citrix going forward. We use Bot Runners to scale up, and it gets to be expensive. Using Citrix, it can mitigate costs."

"There is an annual license to use the solution."

"Our costs are approximately between $5,000 to $10,000 per license."

"The licensing cost for Automation Anywhere is high."

"Regarding the price, licensing, and maintenance, Automation Anywhere provides its customers with its best and affordable value."

"We have seen ROI in terms of cost and time with a couple of our projects."

"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."

More Automation Anywhere pricing and cost advice

Information not available

"UiPath is a little more costly than competing solutions such as Automation Anywhere."

"The way that the licensing is structured is confusing for some because there is different licensing if you're on the cloud versus if you're on-prem. There are unattended licences and then there are non-production licences and people get confused by that."

"When I started with UiPath, there was a desktop model, and we did not have to purchase Orchestrator. Now, there is a bundle or package of Orchestrator with attended or unattended robots, so the cost is a little bit on the higher end. They are selling the Orchestrator model or the admin model. If someone wants to purchase the standalone or desktop model, they cannot do that, so the cost is on the higher side, but if we purchase more licenses, it gets reduced. If we purchase fewer licenses, it will be high."

"Initially, the pricing was a lot more affordable. Now, it seems a bit excessive."

"I have a bit of a different issue because at my old company that I just left, I was only paying $3,600 USD per bot. I turned up at my new company, and because of our size, we are paying $8,000 per bot."

"UiPath is expensive."

"I find the licensing structure to be perplexing, and it frequently changes."

"When it comes to back office licenses, why can't we have parallel processors running on one back office license? I understand the commercial aspect, but when you have servers and a node locked license, you should be able to use the license from different instances."

More UiPath Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Outsourcing Company

12%

Manufacturing Company

12%

Construction Company

11%

Financial Services Firm

12%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	564

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	271
Midsize Enterprise	161
Large Enterprise	796

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Kore.ai?

The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also...

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What needs improvement with Kore.ai?

Kore.ai could be improved by offering more in-depth trainings and assignments with the platform itself so that anyone...

See all answers

What is your primary use case for Kore.ai?

Kore.ai is designed to create AI chatbots for agents working with clients, integrating agents for their main duties. ...

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Best RPA tools for IBM iSeries

I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packa...

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RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Pow...

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How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌...

See all answers

Comparisons

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

Celonis vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

NICE CXone vs Kore.ai

Compared 9% of the time

Ada vs Kore.ai

Compared 9% of the time

AGAT Software Pragatix AI Firewall vs Kore.ai

Compared 8% of the time

Microsoft Copilot Studio vs Kore.ai

Compared 6% of the time

Agentforce vs Kore.ai

Compared 6% of the time

More Kore.ai Competitors

Microsoft Power Automate vs UiPath Platform

Compared 7% of the time

Blue Prism vs UiPath Platform

Compared 4% of the time

Pega Robotic Process Automation vs UiPath Platform

Compared 3% of the time

Fortra's Automate vs UiPath Platform

Compared 3% of the time

Tungsten RPA vs UiPath Platform

Compared 3% of the time

More UiPath Platform Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

Kore.ai

October 2026

Download Kore.ai product report

Buyer's Guide

UiPath Platform

October 2026

Download UiPath Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

UiPath Maestro, UiPath Apps, UiPath Agent Builder

Interactive Demo

Automation Anywhere

Demo not available

Kore.ai

Demo not available

UiPath

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Kore.ai provides advanced tools like Agent Desktop and Agent Co-pilot, designed to handle vast data volumes and improve efficiency. The platform integrates seamlessly with APIs and channels, supports multi-language capabilities, and offers real-time testing.

Kore.ai offers robust solutions for sectors like healthcare and aviation, enabling efficient ML model configuration and generative AI chatbot development. While there's room for improvement in language detection and scalability, particularly with Azure, Kore.ai excels in integrating with Microsoft ASR, TTS, Cloud Anthropic, and OpenAI, enhancing performance in industries such as insurance and healthcare. Users see potential in extending capabilities with advanced models like Claude or Anthropic. The post-implementation support could improve to match competitor offerings, and more comprehensive documentation is needed.

What are the key features of Kore.ai?

Agent Desktop: Streamlines customer interactions and reduces handle time
Agent Co-pilot: Assists agents with data handling and task efficiency
Advanced API Integration: Ensures seamless connectivity across platforms
Real-time Interactive Testing: Facilitates immediate testing and feedback
Low-code Configurator: Simplifies chatbot development and ML configuration

What benefits should users look for?

Operational Efficiency: Improved task handling and reduced costs
Scalability: Well-suited for diverse applications, though needs enhancement on Azure
Language Support: Global reach with multilingual features
Improved Customer Satisfaction: Enhanced interaction quality and faster resolutions

Kore.ai finds applications in banking, aviation, and automotive, facilitating real-time transactions, ticket booking, and customer feedback measurement. It is instrumental in creating AI chatbots for HR and customer services. Industries such as insurance and healthcare benefit from its capabilities in policy tracking and implementation, leveraging integrations with Microsoft ASR, TTS services, and OpenAI for superior chatbot functionality.

Kore.ai

UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.

UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.

What are the key features of UiPath Platform?

Drag-and-Drop Functionality: Allows users to design workflows easily without extensive technical skills.
Orchestrator: Enhances task management and enables scalable automation.
AI and Document Understanding: Improves data accuracy and minimizes errors.
System Integration: Offers seamless integration with SAP, CRM, Oracle, and more.
Active Community and Training: UiPath Academy provides resources for skill development.

What benefits should users look for in reviews?

Increased Efficiency: Reduction in manual workloads through automation of repetitive tasks.
Improved Accuracy: Enhanced data handling capabilities reduce errors.
Productivity Boost: Supports both attended and unattended automations to streamline operations.
Scalability: Ability to handle growing automation demands efficiently.
Integration Benefits: Easy integration with enterprise systems for streamlined operations.

UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.

UiPath

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Leading banks & Enterprise Companies

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Buyer's Guide

Kore.ai vs. UiPath Platform

September 2026

Free Report: Kore.ai vs. UiPath Platform

Find out what your peers are saying about Kore.ai vs. UiPath Platform and other solutions. Updated: September 2026.

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