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MailChimp vs Zoho Campaigns comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MailChimp
Ranking in Cloud Email
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Zoho Campaigns
Ranking in Cloud Email
8th
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Cloud Email category, the mindshare of MailChimp is 6.9%, down from 12.7% compared to the previous year. The mindshare of Zoho Campaigns is 3.3%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
MailChimp6.9%
Zoho Campaigns3.3%
Other89.8%
Cloud Email
 

Featured Reviews

Ghias Ahmad - PeerSpot reviewer
Network Officer at Punjab Information Technology Board
Good for digital marketing purposes, such as creating and managing email campaigns
Mailchimp could be more user-friendly for setting up WordPress websites. Some of the complex settings can be time-consuming to configure. So, setting up Mailchimp for WordPress websites can be time-consuming for an average user but not necessarily difficult. It's time-consuming, especially when adding custom code to email campaigns. It requires some experience and knowledge to do it effectively.
Matheus Ferraz - PeerSpot reviewer
CRM Team Leader at a tech company with 201-500 employees
A very reliable and stable tool that can be used to manage campaigns
When we contact support, sometimes it takes two to three days or even more to get a satisfying answer. It is time-consuming. I'm not sure if it's because of the high demand that the team has to support. At some point, it seemed to me that they were not prepared. I've been using support for three years. I noticed some changes. Support used to be more personal. Suddenly, it is like we have no direct contact with the team. We could not reach them through chats. We can reach them only through emails. I could see that they were trying to be automated in the way they provide customer service.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a great way for DigiEnable to keep in touch with its clients, users, subscribers, and charities and groups it supports, and it's a vital tool in the online communications strategy for any business, meaning you can build better relationships with your clients, keep in touch more, and you'll build better projects for years to come."
"I only use the free version of MailChimp and I find it to be perfect for my needs."
"The email scheduling has been quite useful."
"Their technical support is excellent."
"Seeing the click rates, i.e., what people are clicking on to gauge what the subscribers to our emails are interested in is the most valuable feature."
"MailChimp's most important functionality is its automation feature."
"MailChimp enables us to manage how the content crosses over and monitors each series or campaign while providing in-depth analytics for each vertical market."
"Now, with Mailchimp it is so much easier to send mailings to our members."
"Zoho Campaigns is a good software for email marketing."
"The out-of-the-box integration with all the other Zoho applications is the most valuable feature of the solution."
"Putting the campaigns together on Zoho is reasonably straightforward. They have a little campaign builder tool that works very well as long as you don't want the campaign to be too sophisticated."
"Zoho Campaigns is a great product. It's easy to use. Zoho Campaigns is integrated with my CRM, so I can see everything happening within my company from the dashboard. I can manage and group my contacts and automate reporting. I enjoy checking on the metrics for my campaign. It also gives me the option of linking with Google Analytics, but I like Azure analytics better."
"The initial setup is easy."
"It's a very simple solution for email."
"The most valuable feature of Zoho Campaigns is its ability to set up chain campaigns depending on the user's reaction."
"It is a very reliable and stable tool."
 

Cons

"Automation workflows have limited trigger options."
"Customer Service: I really haven’t had to use customer service much but it is only by email which is unfortunate."
"Automated workflows do not have control for dynamic behavioral targeting in any way."
"It needs more formatting flexibility, such as the ability to wrap text around photos."
"It gives me errors every time I try to send a newsletter to more than 400 people at a time."
"I don't have any issues with the service."
"List management could be more scalable."
"The solution should improve its reporting feature. There should be more transparency around API development. At the moment, the clients are pushing custom API into the mail, so we don't have too much visibility regarding what endpoints they're pushing the data into."
"My usage is limited to the basic features."
"They could get better at dealing with spam. They need to improve their anti-spam capabilities."
"There is room for improvement with integration with other applications like MailChimp."
"The emails were going to spam a lot despite us making various changes, and it appeared to be more because it was being sent from Zoho than anything else."
"Its deliverability could be improved."
"I would like the product to include a feature that shows website traffic similar to Mailchimp. I would also like to get user and customer activity on the website so that we can easily set campaigns according to customer interest."
"Zoho Campaigns has to improve its UI because sometimes it won't load the campaigns, and the software is a little lagging."
"When we use Zoho Campaigns, our emails often get routed to the spam folder instead of the inbox. For example, people who use Gmail to receive our newsletter will often miss it because it was sent to their spam folder. Many of our clients aren't seeing our work. We compared it to another solution, and the open rate was much higher because the emails went directly to the inbox."
 

Pricing and Cost Advice

"I primarily use the free version, but sometimes, for specific client needs, we may have to purchase different versions or packages."
"MailChimp is affordable."
"The tool is priced less compared to other applications."
"The solution's pricing is reasonable."
"There are additional charges, like whenever I add additional users, I need to pay extra."
"The solution's price is reasonable."
"Since the product is part of a bundle, it is definitely very cost-efficient."
"Zoho Campaigns is not that expensive as compared to other solutions like MailChimp."
"Zoho Campaigns is cheaper compared to other products."
"We have an enterprise license for this because we use Zoho for lots of things. We have HR and a bunch of other things. We probably don't pay individually for marketing or sales, and it's all in the overall license that we have."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Outsourcing Company
14%
Manufacturing Company
8%
Construction Company
8%
Outsourcing Company
20%
Comms Service Provider
14%
Marketing Services Firm
12%
Construction Company
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise3
Large Enterprise9
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise1
 

Comparisons

 

Overview

 

Sample Customers

The Atlantic, WNYC, Sierra Nevada, New York Times
Altus
Find out what your peers are saying about MailChimp vs. Zoho Campaigns and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.