ManageEngine Site24x7 vs New Relic comparison

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ManageEngine Site24x7

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Executive Summary

We performed a comparison between ManageEngine Site24x7 and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ManageEngine Site24x7 vs. New Relic Report (Updated: March 2026).

ManageEngine Site24x7 vs. New Relic

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine Site24x7

Ranking in Network Monitoring Software

59th

Ranking in IT Infrastructure Monitoring

48th

Ranking in Cloud Monitoring Software

35th

Average Rating

6.6

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Server Monitoring (21st)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of ManageEngine Site24x7 is 0.4%, up from 0.1% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
ManageEngine Site24x7	0.4%
Other	98.1%

Network Monitoring Software

Featured Reviews

Prashanth Magadi

Principal Engineer at a financial services firm with 1,001-5,000 employees

Struggled with complex licensing and limited support but have gained unified cloud monitoring

We face certain challenges with monitoring website uptime for our business operations because we don't have that 24/7 monitoring, so that's what we are working with ManageEngine on, regarding how effectively we can use that. I may not be able to give that information on how ManageEngine Site24x7 can be improved, but I felt that the monitoring or the licensing terms, such as the advanced monitors or monitors, are not very user-friendly. I feel that because I don't know how exactly we can check what devices use which license and how we can control those things; that's not user-friendly. For example, if I have to look at what all devices are utilizing my advanced monitor license or what all devices are using my basic monitor license, then if I want to pull a report or validate them, I don't have an easy option; it's too complicated.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the valuable features of this site is that it operates 24/7, monitoring my entire infrastructure, uptime, and related error issues."

"The deployment was not a challenge for us, because we are just trying to connect to the cloud instance; it's SaaS-based, so we just had to route all our traffic to that particular device."

"Site24x7 stands out. It is truly amazing."

"New Relic is the best choice because the product has good dashboards, scalability, and environments."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

"Constantly seeing the green status of all my servers makes me sleep well at night."

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"Using New Relic, we can showcase business KPIs data and compare it with trends from the last month or year, easily check whether our business performance is declining, stable, or improving, as well as the revenue generated from our website, and analyze this data efficiently if we are sending it to their platform."

"Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support."

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

More New Relic pros

Cons

"It is technical. The engineer must be familiar with it."

"The product is not difficult to use. That said, it is technical. The engineer must be familiar with it."

"The only complaint I would state about the technical support by ManageEngine is we don't get them on call; it's only email support that we get."

"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"It hasn’t scaled quite right now. We use another tool for out-of-gate view."

"I chose a rating of 8 out of 10 because the UI requires me to dig in and find the needed traces, and it can be more user-friendly."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

More New Relic cons

Pricing and Cost Advice

Information not available

"Pricing is better with New Relic APM than Dynatrace."

"The pricing and licensing are too high."

"The price depends on how many agents you want."

"The price of New Relic could improve. It is expensive."

"We're paying for the New Relic APM license annually."

"Because of budget, we are not using the mobile app part of this tool."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

University

17%

Construction Company

11%

Comms Service Provider

11%

Outsourcing Company

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Site24x7?

This tool can handle 40 basic monitors. I can set the pole and frequency from 130 locations, configuring the IPs to provide three advanced monitors.

What needs improvement with ManageEngine Site24x7?

The product is not difficult to use. That said, it is technical. The engineer must be familiar with it.

What is your primary use case for ManageEngine Site24x7?

I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup and proactively address any issues as they arise.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

Kentik vs ManageEngine Site24x7

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Compared 8% of the time

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Compared 6% of the time

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Elastic Observability vs New Relic

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Product Reports

Server Monitoring

Download ManageEngine Site24x7 product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

ManageEngine Site24x7 is a comprehensive monitoring platform that aids businesses in tracking application and website performance, network activity, and server health, ensuring seamless IT operations.

Known for delivering deep insights, ManageEngine Site24x7 provides businesses with the tools necessary to maintain robust digital infrastructure. It supports monitoring of application performance, uptime, server health, and network traffic. Its cloud-based solution is suitable for IT departments seeking continuous visibility and control over their digital assets. Offering detailed analytics, it enhances decision-making by rapidly identifying potential issues before they affect business operations.

What are the key features of ManageEngine Site24x7?

Application Performance Monitoring: Tracks and optimizes application services for improved functionality.
Website Monitoring: Monitors uptime and response time to ensure web presence is uninterrupted.
Network Monitoring: Provides insights into network traffic and performance for comprehensive oversight.
Server Monitoring: Analyzes server status and resource consumption, promoting optimal performance.
Cloud Monitoring: Supports multiple cloud providers, offering a unified view of cloud services.

What benefits and ROI should users expect from ManageEngine Site24x7?

Improved Operational Efficiency: Streamlines monitoring to reduce downtime and enhance productivity.
Cost Savings: Detects issues early to minimize repair costs and resource wastage.
Enhanced Visibility: Provides thorough insights into IT infrastructure for proactive management.
Scalability: Adapts to dynamic IT environments, making it suitable for growing businesses.

ManageEngine Site24x7 is implemented across industries such as finance, healthcare, and retail. It provides solutions tailored to specific needs, ensuring critical IT systems perform reliably. Organizations benefit from its ability to monitor and report on industry-specific applications and regulatory compliance requirements.

ManageEngine

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

ManageEngine Site24x7 vs. New Relic