Microsoft Dynamics CRM vs Sales Creatio comparison

Microsoft and Creatio are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.1, while Creatio is ranked #22 with an average rating of 9.0. Microsoft holds a 11.1% mindshare in CRM, compared to Creatio’s 0.7% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Microsoft Dynamics CRM

Read 78 Microsoft Dynamics CRM reviews

3,894 Views
3,823 Comparison Views

93% willing to recommend

Sales Creatio

Read 8 Sales Creatio reviews

364 Views
269 Comparison Views

100% willing to recommend

Microsoft Dynamics CRM

Sales Creatio

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Executive SummaryUpdated on Dec 19, 2024

Microsoft Dynamics CRM and Sales Creatio compete in the CRM market. Microsoft Dynamics CRM has an upper hand due to its comprehensive integration features appealing to enterprises, while Sales Creatio excels in offering ease of deployment and customization, advantageous for businesses seeking flexibility.

Features: Microsoft Dynamics CRM offers a robust suite of integration tools, analytics, and automation features, providing seamless processes for businesses. It integrates effectively with the Microsoft ecosystem, ensuring scalability. Sales Creatio provides advanced customization options and intuitive design, enabling tailored workflows and user-defined processes.

Room for Improvement: Microsoft Dynamics CRM could improve its deployment speed to accommodate businesses with restricted tech support and simplify customization to match alternatives on the market. A better user interface orientation might enhance new user experiences. Sales Creatio might improve in scaling for larger businesses, strengthen integration with non-CRM platforms, and expand advanced analytics offerings while ensuring better cost-effectiveness in larger deployments.

Ease of Deployment and Customer Service: Sales Creatio stands out for its quick deployment, user-friendly interface, and responsive customer support, making it accessible for businesses lacking extensive IT resources. In contrast, Microsoft Dynamics CRM, despite its comprehensive support, can require longer deployment periods due to in-depth features, posing challenges for companies with limited tech support.

Pricing and ROI: Microsoft Dynamics CRM may involve higher initial setup costs due to extensive configuration requirements, potentially leading to significant ROI for enterprises with complex needs. Sales Creatio, with lower setup costs and rapid deployment, offers quicker ROI for small to medium businesses. It provides a cost-effective customized solution, while Microsoft Dynamics CRM justifies the investment for businesses needing deep integrations.

To learn more, read our detailed Microsoft Dynamics CRM vs. Sales Creatio Report (Updated: May 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Sales Creatio

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (1st)

Sales Creatio

Ranking in CRM

22nd

Ranking in Sales Force Automation

8th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 11.1%, down from 13.7% compared to the previous year. The mindshare of Sales Creatio is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

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HaroldBusby

Senior Sales Manager at Sales Informatics

Offers agility and how quickly it can be modified to meet the workflows of any organization

The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved. Only half of the mobile app uses the new architecture, and I believe their roadmap is to fully update it so there's a consistent user interface throughout the mobile app. Some of it uses the older Creatio technology, some of it's newer, and I think they're aiming to have it fully updated sometime in the second quarter. That will be a big jump. It supports the remote sales team, but it could be a lot better. Creatio needs to move the mobile app update higher on its priority list. We can see a difference when we look at other mobile CRM solutions out there – Creatio's mobile app isn't as fresh as other parts of the application. The other area I'd like to see Creatio improve – is the development of a robust field service application or enhancement to their existing Service Creatio module. It should be a separate product called Creatio Field Service. Field service is important because it addresses the large number of workers out there who aren't desk-bound, and that really corresponds with the mobile app improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."

"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."

"Multifeatured CRM software with good stability and scalability."

"Dynamics is easy to use. There are several fields I can filter."

"Working with all Microsoft products from one platform is very useful."

"The most valuable feature of Microsoft Dynamics CRM is its performance."

"The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center."

"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."

More Microsoft Dynamics CRM pros

"I like Creatio's workflows, automation, and no-code features that we can update as we wish."

"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

"Intuitive, low-code CRM platform that's easy to integrate and use."

"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."

"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."

"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

"There's not a single CRM out there that is quite as flexible as Creatio CRM."

Cons

"From my experience, the solution's tech support could improve with a quicker response time."

"The pricing of Microsoft Dynamics CRM can be complex due to Microsoft's complicated licensing model."

"The overall price of Microsoft Dynamics CRM could improve."

"I am happy with it. If anything, its interface could be improved."

"The solution's interface has room for improvement."

"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."

"The product is very old."

"The solution could improve by having better integration documentation."

More Microsoft Dynamics CRM cons

"Sales Creatio should include better customizations."

"There is still some room for improvement in the overall look and feel of the software."

"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."

"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."

"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."

"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."

"Creatio's mobile app could be more intuitive."

"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

Pricing and Cost Advice

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"Microsoft Dynamics CRM is very affordable if you use the yearly subscription."

"I rate the solution's pricing as a seven out of ten."

"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."

"I'm not aware of any licensing costs for Microsoft Dynamics CRM."

"I give the price of the solution an eight out of ten."

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."

More Microsoft Dynamics CRM pricing and cost advice

"Creatio's most basic plan, which has Growth, Enterprise, and Ultimate, I use the Enterprise version. It's a fully-featured CRM that includes sales, marketing, and service, along with the studio product."

"Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."

"Pricing for this solution is more affordable than Salesforce, and the costs are upfront."

"Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

11%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

20%

Manufacturing Company

17%

Comms Service Provider

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...

See all answers

What is your primary use case for Microsoft Dynamics CRM?

We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...

See all answers

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. O...

See all answers

What needs improvement with Sales Creatio?

See all answers

Comparisons

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Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 20% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 16% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 10% of the time

ServiceNow Customer Service Management vs Microsoft Dynamics CRM

Compared 4% of the time

More Microsoft Dynamics CRM Competitors

Oracle CX Sales vs Sales Creatio

Compared 62% of the time

Oracle Fusion Service vs Sales Creatio

Compared 38% of the time

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Product Reports

Buyer's Guide

Microsoft Dynamics CRM

May 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Sales Creatio

April 2025

Download Sales Creatio product report

Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Creatio

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Buyer's Guide

Microsoft Dynamics CRM vs. Sales Creatio

May 2025

Free Report: Microsoft Dynamics CRM vs. Sales Creatio

Find out what your peers are saying about Microsoft Dynamics CRM vs. Sales Creatio and other solutions. Updated: May 2025.

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