Oracle Fusion Service and Sales Creatio are competing in the customer relationship management solutions category. Oracle Fusion Service appears to have the upper hand in integration and support, while Sales Creatio is noted for its flexibility and feature set, adding value through its cost-effectiveness.
Features: Oracle Fusion Service provides robust integration capabilities, advanced analytics, and automated workflows, ideal for complex organizations. Sales Creatio offers customization potential, intuitive design, and collaborative tools catering to dynamic business environments.
Room for Improvement: Oracle Fusion Service could enhance its user interface and reduce its complexity for non-technical users. Further development in mobile accessibility and feature-rich dashboards may benefit users. Sales Creatio might improve its scalability, offer deeper integration options with third-party applications, and provide more advanced reporting features.
Ease of Deployment and Customer Service: Oracle Fusion Service employs a structured deployment process with extensive support resources focused on reliability, suitable for larger enterprises. Sales Creatio presents a more agile deployment approach, enabling quick implementation and strong customer engagement, making it suitable for rapidly evolving business scenarios.
Pricing and ROI: Oracle Fusion Service involves a higher initial setup cost but offers long-term benefits through scalability and integration. Sales Creatio provides a lower initial cost and focuses on immediate ROI, with rapid deployment and operational efficiency, making it attractive for organizations seeking flexible CRM options.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Initially, we had ten ERPs, and I have added more since.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
Product | Market Share (%) |
---|---|
Oracle Fusion Service | 1.5% |
Sales Creatio | 0.9% |
Other | 97.6% |
Company Size | Count |
---|---|
Small Business | 9 |
Midsize Enterprise | 6 |
Large Enterprise | 20 |
Company Size | Count |
---|---|
Small Business | 10 |
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
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