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Microsoft Entra External ID vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 2, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Organizations saved time and costs with Microsoft Entra External ID, despite higher operational costs and less monetary gain.
Sentiment score
7.4
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
It has led to cost savings as well as time savings because I can use a single solution for all applications.
Companies can leverage it for setting up external identities without needing to develop their own solutions.
 

Customer Service

Sentiment score
5.6
Microsoft Entra External ID customer service varies, with slow response, staff changes, and better resource access via enterprise contracts.
Sentiment score
6.6
Ping Identity Platform's customer service is timely and knowledgeable, though occasionally slow for complex issues; self-help resources are commended.
The documentation is very thorough, reducing the need for support.
We have figured out ways to use open-source tools or alternative solutions to address those restrictions that Microsoft has and make things work.
With an enterprise contract, good resources are usually provided, especially in regions like Saudi Arabia or UAE.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
 

Scalability Issues

Sentiment score
8.0
Microsoft Entra External ID is scalable, supports large enterprises well, but may experience latency issues with cloud workloads.
Sentiment score
7.5
Ping Identity Platform offers adaptable scalability and performance, varying by configuration, environment, and server setup for different user needs.
End-user workloads experience increased latency in a cloud environment compared to on-premises resources.
Microsoft Entra External ID is quite scalable, and I would rate its scalability between eight and nine out of ten.
 

Stability Issues

Sentiment score
8.2
Microsoft Entra External ID is highly rated for stability, with minor issues often due to external factors, ensuring reliability.
Sentiment score
7.9
Ping Identity Platform is stable and reliable, with minor integration challenges and manageable issues, rated 8-10 for stability.
The stability of this solution is very good.
I have not encountered any stability issues with Microsoft Entra External ID.
Unless such major incidents occur, it is stable and reliable.
 

Room For Improvement

Microsoft Entra External ID struggles with high costs, slow synchronization, and complex pricing, affecting integration, alerts, and security.
Ping Identity Platform needs enhanced authentication, integration, and user interface improvements for better security and user adoption.
This is particularly challenging during enterprise agreement renewals, as it's difficult for customers to review costs leading to lengthy negotiations.
We have figured out ways to use open-source tools or alternative solutions to address those restrictions that Microsoft has and make things work.
More stability in the platform, fewer changes to authentication mechanisms, and increased integration across platforms to improve usability and security infrastructure are needed.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
 

Setup Cost

Microsoft Entra External ID becomes costly at scale due to complex pricing and additional integration expenses, despite scalable options.
Ping Identity Platform offers flexible annual pricing, appealing for large enterprises, valued for security and efficiency over competitors.
Regarding pricing, the cost seems high for single sign-on, especially for external applications like Oracle.
Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.
If you need support, then it becomes quite expensive.
 

Valuable Features

Microsoft Entra External ID enhances access management with easy setup, strong security, federated identities, and seamless integration capabilities for widespread adoption.
Ping Identity Platform offers robust security with multi-factor authentication, seamless integrations, and customizable single sign-on for enhanced connectivity.
It is crucial for hybrid environments, especially for integrating existing on-site infrastructures with cloud-based Active Directory, such as in Office 365 implementations.
The single sign-on access is the most useful feature we use.
Primarily Microsoft Entra External ID SSO is valuable as it works with everything when it comes to integration.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
 

Categories and Ranking

Microsoft Entra External ID
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
13th
Ranking in Customer Identity and Access Management (CIAM)
7th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
9
Ranking in other categories
Microsoft Security Suite (26th)
Ping Identity Platform
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
6th
Ranking in Customer Identity and Access Management (CIAM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Single Sign-On (SSO) (4th), Authentication Systems (5th), Data Governance (8th), Access Management (2nd), Directory Servers (1st)
 

Mindshare comparison

As of May 2025, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of Microsoft Entra External ID is 1.8%, up from 1.0% compared to the previous year. The mindshare of Ping Identity Platform is 5.3%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

Corrado Vigano - PeerSpot reviewer
Solution integrates well with existing systems while being easy to use
The fact that it is quite integrated into the entire Microsoft environment makes it quite easy to use. Furthermore, Microsoft's reliability in providing a clear roadmap for the solution is very important, especially at a time when cybersecurity is a risk in every company. The solution is easy to reuse and not difficult to find expertise for in the market because it is widespread. It is gaining attention even from partners and from the market on the offering side. This serves as a good starting point for customers who can develop internal competence on the solution. Additionally, the presence of reliable partners who know the solution and can provide internal knowledge is the best aspect for them.
MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
10%
Government
7%
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Entra External ID?
The cost can be a factor for Microsoft Entra External ID, but in general, it offers a scalable and efficient solution compared to deploying individual solutions.
What needs improvement with Microsoft Entra External ID?
Some areas where Microsoft Entra External ID could improve include cost and enhanced security for integration with federated logins like LinkedIn and Gmail.
What is your primary use case for Microsoft Entra External ID?
I am working on a project for a university where we are trying to create a digital twin of a coral reef restoration project in Saudi Arabia. This involves using a big data platform and developing a...
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

Azure Active Directory External Identities
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

Information Not Available
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about Microsoft Entra External ID vs. Ping Identity Platform and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.