

Ping Identity Platform and Microsoft Entra External ID are competitive solutions in the identity management sector. Microsoft Entra External ID is seen as the leading option due to its superior features, despite Ping Identity Platform's strengths in pricing and support.
Features: Ping Identity Platform offers robust access management, seamless application integration, and cost-effective solutions. Microsoft Entra External ID provides advanced security protocols, adaptive authentication mechanisms, and more sophisticated security features.
Ease of Deployment and Customer Service: Ping Identity Platform offers beneficial client service, though its deployment process might be more intricate. Microsoft Entra External ID features a streamlined deployment process and efficient customer service, providing timely support.
Pricing and ROI: Ping Identity Platform is appealing with competitive pricing and strong ROI, ideal for organizations needing cost-effective identity management. Microsoft Entra External ID, with potentially higher initial setup costs, justifies its price through advanced features and better long-term ROI due to enhanced security benefits.
It has led to cost savings as well as time savings because I can use a single solution for all applications.
Companies can leverage it for setting up external identities without needing to develop their own solutions.
In terms of return on investment, prior to using this product, our company managed our own mail server with all internal authentication happening on premises, resulting in a ROI in the thousands every year.
Companies without a Microsoft license for Entra ID or Azure portal cannot add Azure AD B2C, creating logistical issues for some of my clients who are unable to evaluate the platform.
The support for business applications, infrastructure support, and Entra has been mostly positive with highly skilled technicians.
The documentation is very thorough, reducing the need for support.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
This is one of EID's weak points compared to Azure AD B2C, which offers customizable authentication options, including attribute and password combinations.
End-user workloads experience increased latency in a cloud environment compared to on-premises resources.
Microsoft Entra External ID is quite scalable, and I would rate its scalability between eight and nine out of ten.
I'd rate the stability of the Microsoft Entra External ID as a 10.
The stability of this solution is very good.
I have not encountered any stability issues with Microsoft Entra External ID.
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
This is particularly challenging during enterprise agreement renewals, as it's difficult for customers to review costs leading to lengthy negotiations.
Enhanced customizable login options and the ability to use attribute password logins are critical features that are required for Microsoft Entra External ID to gain dominance in the authentication market.
I would like to see a more detailed alert system that provides a summary of why alerts are generated, who is generating them, and the reasons behind it.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
Regarding pricing, the cost seems high for single sign-on, especially for external applications like Oracle.
Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.
The cost can be a factor for Microsoft Entra External ID, but in general, it offers a scalable and efficient solution compared to deploying individual solutions.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
It is crucial for hybrid environments, especially for integrating existing on-site infrastructures with cloud-based Active Directory, such as in Office 365 implementations.
EID unifies workforce users with external business partners, which is a very strong feature.
The detailed monitoring and reporting in Microsoft Entra External ID support compliance efforts effectively.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
It is a completely comprehensive hybrid capable Identity and Access Management feature which provides features such as multi-factor authentication, Single Sign-On, then Identity Orchestration, centralized authorizations such as ABAC.
| Product | Mindshare (%) |
|---|---|
| Ping Identity Platform | 3.8% |
| Microsoft Entra External ID | 1.9% |
| Other | 94.3% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 21 |
Microsoft Entra External ID provides streamlined identity management with features like Active Directory integration, multi-factor authentication, and centralized user management, supporting both B2C and B2E needs. It's designed to enhance security while simplifying access management across applications.
Microsoft Entra External ID enhances identity management by offering easy setup, robust monitoring, and centralized user management. It supports compliance with comprehensive reporting and integrates seamlessly with Azure. While it facilitates cross-company collaboration, user lifecycle management, and B2B guest access, users note the need for improved technical support, faster synchronization speeds, and more customizable interfaces. Integration with open-source software, legacy tools, and ERP systems is advised along with a more predictable pricing model and improved federated login security. Current licensing complexity and the need for more user-friendly interfaces are areas for development.
What are the most important features?In sectors like IT, finance, and healthcare, Microsoft Entra External ID is utilized for managing complex access needs and compliance requirements, supporting projects involving Active Directory, Microsoft Teams, and cloud-based infrastructures. These industries leverage its capabilities for managing identities and improving secure collaboration while ensuring alignment with existing on-premises systems.
Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.
This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.
What are the key features of Ping Identity Platform?In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.
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