Microsoft Remote Desktop Services vs TeamViewer Pilot [EOL] comparison

Microsoft and TeamViewer are both solutions in the Remote Access category. Additionally, 88% of Microsoft users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 3, 2026

Microsoft Remote Desktop Services and TeamViewer Pilot [EOL] are competing remote access solutions with distinct use cases. Microsoft Remote Desktop Services has an advantage in pricing and support, while TeamViewer Pilot [EOL] stands out with its advanced features justifying the cost.

Features: Microsoft Remote Desktop Services offers seamless integration with Windows environments, comprehensive remote access, and robust virtualization. TeamViewer Pilot [EOL] provides augmented reality support, facilitating remote troubleshooting and guidance, making it suitable for industries requiring advanced remote assistance.

Ease of Deployment and Customer Service: Microsoft Remote Desktop Services is easily deployed within Windows-centric environments due to its Microsoft ecosystem integration. TeamViewer Pilot [EOL] is known for cross-platform flexibility and quick deployment, offering high-quality customer service with notable support initiatives.

Pricing and ROI: Microsoft Remote Desktop Services is budget-friendly with scalable solutions, leading to better ROI for enterprises. Although TeamViewer Pilot [EOL] presents higher initial costs, its ROI is reinforced by its powerful features for specific industry needs.

To learn more, read our detailed Remote Access Report (Updated: July 2026).

Buyer's Guide

Remote Access

July 2026

Download the complete report

Helped 909,679 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

Read full review

reviewer2795433

Cloud Ops Lead at a tech vendor with 10,001+ employees

Secure remote access has protected sensitive country data and supports strict compliance needs

I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

Read full review

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Intune is far more efficient and faster than MECM."

"The product is very useful in terms of Windows Information Protection."

"Microsoft Intune brings all our endpoint and security management tools into one place, acting as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities."

"Turning the endpoint infrastructure into a highly efficient operation was the best thing that happened to our organization."

"While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."

"Intune's unified endpoint management platform is invaluable."

"The performance of Microsoft Intune is good."

"The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."

More Microsoft Intune pros

"Microsoft Remote Desktop Services has positively impacted my organization by increasing our security, as we are able to confirm 100 percent that data which needs to stay within the country does so because it only exists on the server and never leaves it, allowing us to hit 100 percent compliance very easily without worrying if someone can accidentally send the data somewhere else."

"The initial setup was straightforward and the deployment took only two hours."

"Microsoft is very reasonable in its approach to cost."

"We've had a good experience with it over a number of years."

"It helps secure a network to a large extent because you can really restrict the number of users and accessibility if needed."

"It works fine, and it is largely issue-free."

"The most valuable features of the solution are ease of use and the simple environment."

"Scalability-wise, it is very good, with auto-scaling so if there are more users required then Azure will help you to automatically manage it, and in addition it is HA, so I think that the overall scalability is pretty good."

More Microsoft Remote Desktop Services pros

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

"Technical support has good responsiveness."

"It's easy enough to use."

Cons

"We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate. We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices."

"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."

"Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion."

"The way the apps are getting deployed, the checkboxes for deleting previous versions are actually creating more conflicts than fixing problems."

"To make it a perfect ten, it would be helpful if there was a better way to troubleshoot user issues, as I've had a few users with corrupt files before and had to redeploy it without knowing the root cause."

"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."

"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."

"Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does."

More Microsoft Intune cons

"The performance depends on connectivity."

"There is a limitation on the number of concurrent users."

"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."

"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."

"It could offer better security for enterprises."

"We had some instability during the implementation process. This has since been resolved."

"The user interface needs improvement."

"We'd like more granular security control of the desktop services."

More Microsoft Remote Desktop Services cons

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

Pricing and Cost Advice

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"The Intune license model is costly."

"The price could be better."

"The licensing is on a yearly basis."

More Microsoft Intune pricing and cost advice

"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."

"The cost is fair."

"The cost of the solution is low."

"I would say it's expensive as there similar products available for free."

"It's not an expensive solution."

"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."

"It will probably cost about $500 USD to get the resources set up in the cloud."

"It's not an expensive product."

More Microsoft Remote Desktop Services pricing and cost advice

"We pay for the licensing monthly."

"It is not an expensive product."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

909,679 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Outsourcing Company

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	186

By reviewers
Company Size	Count
Small Business	45
Midsize Enterprise	16
Large Enterprise	36

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?

The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup ...

See all answers

What needs improvement with Microsoft Remote Desktop Services?

Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has per...

See all answers

What is your primary use case for Microsoft Remote Desktop Services?

Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows mac...

See all answers

Ask a question

Earn 20 points

Comparisons

IBM MaaS360 vs Microsoft Intune

Compared 11% of the time

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 3% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

More Microsoft Intune Competitors

Horizon 8 vs Microsoft Remote Desktop Services

Compared 7% of the time

VMware Workstation vs Microsoft Remote Desktop Services

Compared 5% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Microsoft Remote Desktop Services

Compared 5% of the time

Rocket Exceed TurboX vs Microsoft Remote Desktop Services

Compared 5% of the time

TeamViewer vs Microsoft Remote Desktop Services

Compared 4% of the time

More Microsoft Remote Desktop Services Competitors

N-able Take Control vs TeamViewer Pilot [EOL]

Compared 33% of the time

TeamViewer vs TeamViewer Pilot [EOL]

Compared 30% of the time

More TeamViewer Pilot [EOL] Competitors

Product Reports

Buyer's Guide

Microsoft Intune

July 2026

Download Microsoft Intune product report

Buyer's Guide

Microsoft Remote Desktop Services

July 2026

Microsoft Remote Desktop Services report

Download Microsoft Remote Desktop Services product report

Buyer's Guide

Remote Access

July 2026

Download TeamViewer Pilot [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Remote Desktop Services

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Microsoft Remote Desktop Services provides secure, seamless access to remote applications with cross-platform compatibility and centralized management, enhancing productivity and resource sharing in Windows environments.

The robust security features of Microsoft Remote Desktop Services enable efficient data handling and user support across devices. With a focus on remote application access, scalability, and ease of use, this solution integrates effortlessly with Windows environments. It offers centralized management, facilitating smooth IT operations. However, there is potential for improving interface intuitiveness and setup simplicity. Addressing keyboard compatibility with macOS, network connectivity challenges, and security vulnerabilities could enhance the user experience. Optimization for performance on slower networks and clearer license management would further benefit users.

What are the key features of Microsoft Remote Desktop Services?

Robust Security: Ensures data remains secure on servers.
Seamless Remote Application Access: Provides smooth access to applications remotely.
Cross-Platform Compatibility: Supports multiple devices and operating systems.
Centralized Management: Simplifies IT resource management.
Ease of Use: Facilitates setup and offers excellent accessibility.

What benefits should users look for in reviews?

Increased Productivity: Enables efficient resource sharing and task management.
Enhanced Flexibility: Improves performance through remote access.
Scalability: Allows for easy management of growing resources.
Secure Access: Protects sensitive data and client applications.

In numerous industries, Microsoft Remote Desktop Services supports remote server management, virtual desktops, and application virtualization. Organizations use it for collaboration, secure data handling, and accessing critical resources across different locations. It aids in troubleshooting, ensuring secure connections to client applications and facilitating testing and support for multiple users in diverse environments.

Microsoft

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Bank Alfalah Ltd.

Information Not Available

Find out what your peers are saying about TeamViewer, Microsoft, Apache and others in Remote Access. Updated: July 2026.

DOWNLOAD NOW

909,679 professionals have used our research since 2012.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.