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Moveworks vs Perplexity comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moveworks
Ranking in AI-Powered Chatbots
3rd
Average Rating
9.0
Reviews Sentiment
5.7
Number of Reviews
3
Ranking in other categories
Agentic Automation (7th), AI-Agents for HR (2nd)
Perplexity
Ranking in AI-Powered Chatbots
7th
Average Rating
3.0
Number of Reviews
1
Ranking in other categories
AI Content Creation (10th), AI Research (4th)
 

Mindshare comparison

As of August 2026, in the AI-Powered Chatbots category, the mindshare of Moveworks is 3.2%, down from 7.5% compared to the previous year. The mindshare of Perplexity is 3.2%, down from 6.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots Mindshare Distribution
ProductMindshare (%)
Moveworks3.2%
Perplexity3.2%
Other93.6%
AI-Powered Chatbots
 

Featured Reviews

JK
Software Developer at a financial services firm with 1,001-5,000 employees
Integrated HR processes have saved employee time and now streamline API workflows through one chatbot
More use cases can be added to the agent marketplace so that it is easier for us to integrate. The visibility, settings, and permissions should be more clear. Moveworks can provide easy methods and methodologies to continue working on agent studio and save time on the settings and permissions that Moveworks offers. More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions. Currently, we lack clarity about the DSL used in Moveworks, with only a few examples in the documentation.
Malte Landwehr - PeerSpot reviewer
Vice President, Seo at idealo Internet GmbH
Attempts to be versatile but falls short of specialized performance
I use Perplexity primarily as an online search engine when I need information I use Perplexity primarily as an online search engine when I need information. However, I cannot recommend it as Google is a better web search engine, and ChatGPT is a better LLM-based answer engine. I find information…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."
"The solution saves us approximately three-quarters of a million dollars per year."
"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."
"The initial setup was straightforward."
"Perplexity has nothing that makes it unique, and it tries to do everything at once but does nothing well."
 

Cons

"There is always room for improvement, though it depends on how complicated one wants to make it."
"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."
"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."
"Perplexity has nothing that makes it unique, and it tries to do everything at once but does nothing well."
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
12%
Comms Service Provider
7%
Media Company
6%
Financial Services Firm
21%
Manufacturing Company
14%
Comms Service Provider
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Moveworks?
Improvements needed for Moveworks include addressing limitations in Paths, such as the inability to utilize more than twenty conversations and the ingestion of forms that have client scripts or dyn...
What is your primary use case for Moveworks?
Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow. A specific example of how I have used Moveworks with Teams and ServiceNow is that ...
What advice do you have for others considering Moveworks?
Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...
What needs improvement with Perplexity?
The core feature and the core ranking algorithm of Perplexity should be improved. Perplexity is trying to be everything at once, such as providing stock information and e-commerce, and should make ...
What is your primary use case for Perplexity?
I use Perplexity primarily as an online search engine when I need information.
What advice do you have for others considering Perplexity?
I would advise using something else instead. Perplexity has nothing that makes it unique, and it tries to do everything at once but does nothing well. Its competitors are better in every way. I rat...
 

Comparisons

 

Overview

 

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
Information Not Available
Find out what your peers are saying about ServiceNow, Anthropic, Moveworks and others in AI-Powered Chatbots. Updated: July 2026.
908,800 professionals have used our research since 2012.