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Moveworks vs Sierra comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moveworks
Ranking in AI-Powered Chatbots
2nd
Average Rating
8.4
Reviews Sentiment
6.0
Number of Reviews
3
Ranking in other categories
Agentic Automation (7th), AI-Agents for HR (4th)
Sierra
Ranking in AI-Powered Chatbots
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the AI-Powered Chatbots category, the mindshare of Moveworks is 3.2%, down from 8.9% compared to the previous year. The mindshare of Sierra is 2.4%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots Mindshare Distribution
ProductMindshare (%)
Moveworks3.2%
Sierra2.4%
Other94.4%
AI-Powered Chatbots
 

Featured Reviews

reviewer2800146 - PeerSpot reviewer
Software Developer at a consultancy with 51-200 employees
Chat-based requests have streamlined daily workflows
Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work. There are not many things that Moveworks is supporting right now. I would say it should have some features that are already present in other bots, so they should focus on those more. Currently, Moveworks has UI policy restrictions and client script restrictions. I think they should edit it so that all these UI policies and other things are allowed. If there are some forms in Moveworks, it should capture that form and ask it in the chat from the user, taking answers one by one, rather than presenting a form to users. This would have a very positive impact.
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
12%
Comms Service Provider
7%
Media Company
6%
Manufacturing Company
11%
Financial Services Firm
10%
Outsourcing Company
8%
Legal Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Moveworks?
Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work. There are not many things that Moveworks is supp...
What is your primary use case for Moveworks?
I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Moveworks for two years now. We have ServiceNow integrations with Moveworks, such as fi...
What advice do you have for others considering Moveworks?
Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...
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Comparisons

 

Overview

 

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
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Find out what your peers are saying about ServiceNow, Moveworks, Anthropic and others in AI-Powered Chatbots. Updated: June 2026.
900,644 professionals have used our research since 2012.