Nastel AutoPilot [EOL] vs New Relic comparison

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Nastel AutoPilot [EOL]

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Executive SummaryUpdated on Nov 23, 2025

Nastel AutoPilot [EOL] and New Relic compete in application performance management and monitoring. New Relic appears to have the upper hand due to its comprehensive feature set and perceived value.

Features: Nastel AutoPilot [EOL] provides real-time monitoring, analytics for predictive insights, and integration with legacy systems. New Relic offers cloud-based monitoring, full-stack visibility, and machine learning capabilities.

Ease of Deployment and Customer Service: Nastel AutoPilot [EOL] has straightforward deployment for traditional systems. New Relic, with its cloud-native architecture, supports faster and more versatile deployments. Nastel is known for traditional support, while New Relic has extensive online resources.

Pricing and ROI: Nastel AutoPilot [EOL] is attractive for its lower initial setup cost. New Relic, with higher pricing, provides greater return on investment through its advanced capabilities and scalability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: October 2026).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nastel AutoPilot [EOL]

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Featured Reviews

it_user226614

Global Head of Performance and Service Metrics at a consultancy with 51-200 employees

You can easily scale it for high message rates, but it's primarily a flow-monitoring tool rather than an APM.

Autopilot is a middleware-centric business transaction monitoring tool that includes a Complex Event Processor (CEP) for transaction data. Architecture AutoPilot Probes are lightweight performance measurement and monitoring tools for live applications that are executed at defined points within the…

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Very simple to use and is a very useful tool."

"Flexible environment"

"Nastel is a world-class company that has partnership amongst other positive qualities embedded into its cultural fiber."

"You can easily scale it for high message rates."

"We’re able to see real-time sessions come through, talk directly to customers as they’re having issues with the site, and pull up their email addresses to see what issues they have, which makes it crucial for customer support and engineering."

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."

"Dashboards let us monitor applications; we can see exactly what the problem is and where we need to go to troubleshoot it to solve the problem."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"The technical support is quite good."

"New Relic always gets new things done."

"I don’t see us being able to operate without New Relic."

More New Relic pros

Cons

"Needs to quickly implement support for all variety of servers."

"Quality Assurance testing for new releases need to be more thorough"

"The GUI is quite basic and middleware-centric."

"Documentation"

"One issue – there is no option for live chat or phone support."

"Better error reporting Better ability to drill-down into errors"

"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."

"I haven't come across any features that are lacking."

"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue, but it could be a bit better."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

More New Relic cons

Pricing and Cost Advice

Information not available

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The pricing and licensing are too high."

"The detection piece of it brings us a big return on investment."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The price of New Relic could improve. It is expensive."

"This is an expensive product."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Application Performance Monitoring (APM) and Observability

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Nastel AutoPilot [EOL] is a comprehensive, end-of-life monitoring solution for businesses seeking enhanced application performance management and middleware automation.

Designed for technically adept professionals, Nastel AutoPilot [EOL] provides robust monitoring and automation capabilities aimed at streamlining middleware operations and boosting application performance. It is utilized for detecting, predicting, and resolving IT issues before they impact business operations, helping enterprises ensure reliability in critical systems.

What are the key features?

Real-Time Monitoring: Continuously observes application behavior to detect anomalies instantly.
Predictive Analytics: Anticipates potential issues, facilitating proactive management.
Automatic Problem Resolution: Automates responses to incidents, reducing manual intervention.
Middleware Support: Comprehensive integration support for middleware systems.

What benefits and ROI should be considered?

Increased Uptime: Minimized disruptions resulting in superior service availability.
Cost Efficiency: Reduced operational costs through automation of routine tasks.
Enhanced Performance: Optimized system performance with fewer bottlenecks.
Time Savings: Streamlined monitoring and analysis, saving valuable employee hours.

In financial services, Nastel AutoPilot [EOL] is leveraged for transaction monitoring to ensure seamless operations. In healthcare, it helps maintain critical application reliability, safeguarding patient data integrity and facilitating compliance. Its deployment varies across industries but consistently aims for IT operational excellence.

meshIQ

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Banamex, Barclays Capital, Bank of Bermuda, California Commerce Bank, Calyon Corporate and Investment Bank, CGEY, Checkfree Corporation, CIBC, CitiCard, Citicorp, New York, Citigroup Inc., CME Group Inc., Credit Agricole Indosuez Luxembourg, Credit Suisse, CRIF, Deutsche Bundesbank, Dresdner Kleinwort Wasserstein, DTCC, FannieMae, Fidelity (FMR), First Citizens Bank & Trust, Fortis Investments, GE Money Americas, GE Money Bank, HP, HP/WestLB Systems, HSBC, HSH Nordbank, IG Index, i-bp Banque, Populaire, Interpay Nederland B.V., IZB - Informatikzentrum Bayern GmbH & Co., JP Morgan, Lehman Brothers Holdings Inc., MGIC (Mortgage Guaranty Insurance Corporation) NYSE, OMGEO, People's Bank (Ct), Peoples United Bank, Phoenix Informatica Bancaria S.p.A., PinkRoccade, Santander Bank, SKOFIN, Sociale Verzekeringsbank, Thomson Financial, UBS, UMB Financial Corporation

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Application Performance Monitoring (APM) and Observability