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Netsurion vs Rapid7 MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Netsurion
Ranking in Managed Detection and Response (MDR)
36th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (30th), Security Information and Event Management (SIEM) (52nd), SOC as a Service (14th), Extended Detection and Response (XDR) (43rd)
Rapid7 MDR
Ranking in Managed Detection and Response (MDR)
14th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Managed Detection and Response (MDR) category, the mindshare of Netsurion is 1.0%, up from 0.3% compared to the previous year. The mindshare of Rapid7 MDR is 2.0%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
Rapid7 MDR2.0%
Netsurion1.0%
Other97.0%
Managed Detection and Response (MDR)
 

Featured Reviews

John-Berry - PeerSpot reviewer
Information Technology Manager at ProfitSolv
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
Ehsan Khaleel - PeerSpot reviewer
Manager SOC at PTCL
Comprehensive detection has strengthened real-time protection and streamlined investigations
My experience with detection and response capabilities for Microsoft-centric environments has been positive. While API integration can be challenging with some third-party tools, Microsoft's built-in features facilitate seamless communication. I have found it relatively easy to triage and integrate Microsoft systems with Rapid7 MDR. In terms of digital forensics and incident response included in the MDR service, my experience is that it is not very robust. We lack a dedicated forensic team, which is essential for thorough investigation. Rapid7 has introduced honeypots, which is an encouraging feature, but it is not a comprehensive solution such as those offered by competitors, such as Palo Alto's Unit 42. Apart from forensics, I believe Rapid7 MDR should introduce more forensic services. Another area to improve is the active platform's handling of on-premises tools versus cloud-based tools. We prefer on-premises options for data security, and we find limitations in features compared to cloud-based tools, concerning data access and privacy controls.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have also integrated our endpoint security into the Netsurion SIEM. That's important because we have all the events in one place; we don't have to manage them in multiple places. In addition, the embedded MITRE ATT&CK Framework was paramount in our decision to choose Managed Threat Protection because the MITRE Framework is the industry standard for threats."
"Netsurion's 24/7 monitoring has enhanced the overall security of the company."
"What I like most about Netsurion is the level of visibility and reporting."
"Having this in place gives us the ability to see what's going on, on a daily basis, on all of our systems across the enterprise."
"We don't have the eyeballs available to stare and watch for things, or even have the capability of building internal alert systems. So, the managed SOC has been huge for freeing up staff to work on other responsibilities. We are saving on at least one full-time employee."
"I think Netsurion scales well. We've gone from a small number of agents up to thousands. So I would imagine that it would continue to scale. I don't see any issue with that."
"The solution provides actionable threat intelligence, it is not a passive service, they go in and perform mitigations on whatever they find, it is timely, and they provide context so it is understood by anyone who receives these reports."
"The product satisfies our compliance, and thus, all of our auditors. All of the data that we use and store for all security events is required by our auditors to be kept in a central storage location."
"The features of Rapid7 MDR that I find most effective for threat detection are the threat intelligence capabilities because it already collects many vulnerabilities and exploitations, as well as the configuration of network devices."
"The product allows us to customize our alerts."
"From my perspective, Rapid7 MDR is a really good product that is easy to implement and use."
"The enrichment that Rapid7 MDR generates for the client is greater than with other tools, and this has had a big impact."
"We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the selection process. The ROI is already starting to show, too."
"Once we introduced Rapid7 MDR along with their vulnerability assessment tool, IVM, we transitioned from using Qualys and Tenable, which are top-tier tools in the market, because the management tool from Rapid7 allows us to access a variety of vulnerabilities in real time to fix them effectively."
"The benefits that came with Rapid7 MDR is the analysis we are getting now, which is quite useful."
 

Cons

"It would be great if they had a client for phones by which they could push a notification to us, as opposed to via email."
"There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but which requires a solid-state hard drive... Depending on how many logs you have it could take a long time to return the results if you're looking back prior to the last 30 days."
"I would like to see the dashboard come up more quickly."
"The hosted on-premise hardware that we were using was having issues. The performance of it was horrendous, but we weren't using it."
"The deployment of the agents could be a bit easier. We always seem to have a bit of a challenge with that. A lot of times the agents either don't deploy or they quit responding, then we have to go and redeploy them."
"It would be helpful if the SOC spent a little more time with us going through some of those reports."
"Everything that I've wanted has been added in. EDR was added, and MITRE was added. Those were two big ones that we didn't even have to push for."
"The system requirements are very, very high. So I need a pretty powerful server to run. If they could lighten that load so that the on-premise part of their product didn't impact my systems as much that would be ideal."
"Rapid7 MDR is currently weak in AI solutions and intelligence, which is concerning."
"There are potential improvements in reports and dashboards."
"We currently come across more false positives. The tool is a bit more aggressive than other tools."
"The product should provide full transparency in security operations."
"However, I think the best area for improvement is pricing."
"Evaluating the customer service and technical support teams of Rapid7 MDR, I would rate them a six out of ten."
 

Pricing and Cost Advice

"The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value."
"The solution is fairly expensive, but in my experience, all of the SIEM applications that I've evaluated or looked at cost about the same."
"EventTracker's subscription-based model is interesting as far as yearly license type stuff. It's nice because you know what it's going to be next year. We haven't really looked at any other solutions. The pricing at the time compared to the other solutions was a lot less. A couple of years ago, we actually looked at Splunk. The amount in Splunk's licensing model is based on 20 gigs a day, or something like that. Based on our number of logs and stuff that we were already generating, the costs would be substantially more for the amount of logs that we would be getting."
"It is a bit expensive as compared to some of the other products that have come out in recent years. Expense-wise, the only downside is that it is not cheap."
"Licensing is very easy. Our CIO takes care of the billing, but in terms of price point, he hasn't complained, so it must be good."
"Our budget follows the calendar year. We just started a new budget year at the beginning of the month. We did budget for an increase in our threat management system selection. Therefore, we have the budget to implement and accommodate a threat management system change, including an increase for the quoted actions that we received to improve EventTracker. We are just waiting on our council to approve that budget, which might not be for a little while. Hopefully, when they do, we will be able to jump on doing something."
"Netsurion's pricing is extremely fair and flexible. The price of their SIEM product is reasonable, and you can pay for those services you want on top of that. It wasn't cheap, but it's competitive, and we intend to renew our contract."
"We put together the package of what we needed. It was based pretty much on the number of agents that we were deploying. If we needed to manage logging from certain specific applications, like Active Directory and SQL Server, there has been no additional cost for that. We had agents deployed for those specific servers and the applications were included, then there was just an additional installation that they had to do for us."
"The product is not overly priced."
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Top Industries

By visitors reading reviews
Performing Arts
11%
Manufacturing Company
9%
Construction Company
9%
Financial Services Firm
7%
Educational Organization
10%
Manufacturing Company
9%
Financial Services Firm
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise7
Large Enterprise7
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Rapid7 MDR?
Regarding pricing, I manage everything with Rapid7 MDR, and I find their pricing very reasonable compared to the market. They negotiate well with us on various aspects of MDR, and we have received ...
What needs improvement with Rapid7 MDR?
I do not feel there is any improvement needed at the moment; all the features, the tools within it, and their functions are satisfactory. Because it is very good, there are always areas to improve,...
What is your primary use case for Rapid7 MDR?
Rapid7 MDR serves as our endpoint security solution. When we receive an alert from Rapid7 MDR, we check the logs of the endpoints that are managed on the client side, which provides us with richer ...
 

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker
Rapid7 Managed Detection and Response
 

Overview

 

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Landmark Health, NISC, Resimac, Starr Companies
Find out what your peers are saying about Netsurion vs. Rapid7 MDR and other solutions. Updated: April 2026.
893,164 professionals have used our research since 2012.