Rapid7 MDR pros and cons

Rapid7 MDR offers customizable alerts and fills crucial gaps, enhancing detection with its threat intelligence from vulnerability collection. It integrates with IVM for effective real-time management, providing better client enrichment and a noticeable ROI. However, transparency in security operations and AI capabilities need enhancement. Reports and dashboards also require improvement. Pricing is an area for growth, and customer service rates are moderate, suggesting room for improvement in support quality.