New Relic vs WhatsUp Gold comparison

New Relic and Progress Software are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Progress Software is ranked #22 with an average rating of 8.0. New Relic holds a 1.4% mindshare in NMS, compared to Progress Software’s 2.2% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
5,853 Comparison Views

94% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

11,469 Views
6,537 Comparison Views

85% willing to recommend

New Relic

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and New Relic are both robust monitoring solutions. Users find WhatsUp Gold's pricing and support more favorable, but New Relic's features are considered superior, making it worth the additional cost for some users.

Features: WhatsUp Gold offers comprehensive network monitoring capabilities, customizable alerts, and user-friendly dashboards. New Relic provides detailed application performance monitoring, real-time analytics, and in-depth insights into system performance.

Room for Improvement: Users suggest WhatsUp Gold could improve its reporting tools, integration options, and user interface. For New Relic, users note that it could reduce complexity, offer better documentation, and simplify its user interface.

Ease of Deployment and Customer Service: WhatsUp Gold is praised for straightforward deployment and responsive customer service. New Relic tends to have a steeper learning curve and slower support response times but remains highly functional.

Pricing and ROI: WhatsUp Gold is noted for its competitive pricing and quicker realization of ROI. New Relic users feel the higher cost is justified by its advanced feature set despite a longer ROI period.

To learn more, read our detailed New Relic vs. WhatsUp Gold Report (Updated: June 2026).

Buyer's Guide

New Relic vs. WhatsUp Gold

June 2026

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Helped 900,838 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

29th

Ranking in Network Monitoring Software

22nd

Ranking in IT Infrastructure Monitoring

18th

Ranking in Cloud Monitoring Software

23rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Server Monitoring (14th), Configuration Management (20th), Log Management (39th), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. The mindshare of WhatsUp Gold is 2.2%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
WhatsUp Gold	2.2%
Other	96.4%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"Before New Relic, dev and ops were separate, and now they’ve come together more and there’s less finger-pointing."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"There are many valuable features in New Relic APM; we developed some software applications and we are able to monitor the errors very easily, and their log security retention is very good."

"We like the performance of the product; it's very good, very reliable, and all features are capable of responding to our requirements."

"The most valuable features are the dashboards and tracing."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

More New Relic pros

"This is a good, stable network monitoring solution for devices."

"In terms of pricing, I'd say that the pricing is nice and the product is good."

"The most valuable feature is the auto-discovery function."

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

"It is stable."

"Overall, we have been satisfied with the functionality of the product."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"WhatsUp Gold is very easy to deploy."

More WhatsUp Gold pros

Cons

"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"I'd like second-by-second monitoring, instead of a five-minute lag time."

"The only limitation we experience is with Insights query limit of 1,000 transactions."

"The customization of the start and end time is kind of cool."

"I've heard Dynatrace say that New Relic's pricing model was very expensive, so that would be a concern."

"The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments."

More New Relic cons

"The price could be improved. When we first started using this product, the company was new. The prices were very low then, in comparison with HP OpenView or IBM, but now the policy is too high, relative to the number of devices we have."

"There is a very big gap in the support."

"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."

"Regional product team support is not very good."

"The interface needs some work."

"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."

More WhatsUp Gold cons

Pricing and Cost Advice

"I loved this product, but we can no longer afford it, so we dropped it."

"The price was one of the reasons we chose this solution."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The solution is less expensive than AppNeta."

"Because of budget, we are not using the mobile app part of this tool."

"The pricing and licensing are too high."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

More New Relic pricing and cost advice

"This is a well priced solution."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The pricing can be on the expensive side when considering competing products."

"The price of WhatsUp Gold is good."

"There is a license needed to use WhatsUp Gold."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"Pricing is reasonable compared to other products."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Financial Services Firm

13%

Manufacturing Company

10%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 6% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

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LibreNMS vs WhatsUp Gold

Compared 3% of the time

SCOM vs WhatsUp Gold

Compared 3% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 3% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

ScienceLogic vs WhatsUp Gold

Compared 3% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

New Relic

June 2026

Download New Relic product report

Buyer's Guide

WhatsUp Gold

May 2026

Download WhatsUp Gold product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

New Relic vs. WhatsUp Gold

June 2026

Free Report: New Relic vs. WhatsUp Gold

Find out what your peers are saying about New Relic vs. WhatsUp Gold and other solutions. Updated: June 2026.

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