New Relic vs WhatsUp Gold comparison

New Relic and Progress Software are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Progress Software is ranked #23 with an average rating of 8.0. New Relic holds a 1.4% mindshare in NMS, compared to Progress Software’s 2.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

New Relic

Read 173 New Relic reviews

18,652 Views
5,223 Comparison Views

94% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

10,003 Views
5,802 Comparison Views

85% willing to recommend

New Relic

WhatsUp Gold

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and New Relic are both robust monitoring solutions. Users find WhatsUp Gold's pricing and support more favorable, but New Relic's features are considered superior, making it worth the additional cost for some users.

Features: WhatsUp Gold offers comprehensive network monitoring capabilities, customizable alerts, and user-friendly dashboards. New Relic provides detailed application performance monitoring, real-time analytics, and in-depth insights into system performance.

Room for Improvement: Users suggest WhatsUp Gold could improve its reporting tools, integration options, and user interface. For New Relic, users note that it could reduce complexity, offer better documentation, and simplify its user interface.

Ease of Deployment and Customer Service: WhatsUp Gold is praised for straightforward deployment and responsive customer service. New Relic tends to have a steeper learning curve and slower support response times but remains highly functional.

Pricing and ROI: WhatsUp Gold is noted for its competitive pricing and quicker realization of ROI. New Relic users feel the higher cost is justified by its advanced feature set despite a longer ROI period.

To learn more, read our detailed New Relic vs. WhatsUp Gold Report (Updated: April 2026).

Buyer's Guide

New Relic vs. WhatsUp Gold

April 2026

Download the complete report

Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

30th

Ranking in Network Monitoring Software

23rd

Ranking in IT Infrastructure Monitoring

18th

Ranking in Cloud Monitoring Software

22nd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Server Monitoring (15th), Configuration Management (21st), Log Management (41st), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. The mindshare of WhatsUp Gold is 2.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
WhatsUp Gold	2.3%
Other	96.3%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It supports our Black Friday week, when our requests increase about 500 percent."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"We chose New Relic because it has all the attributes which we are using to monitor the health of servers."

"Working with the solution is very easy; it's user-friendly and overall it's a good product from what we have evaluated."

"New Relic is the best choice because the product has good dashboards, scalability, and environments."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

"New Relic is now the leader in efficiency improvement."

"It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding."

More New Relic pros

"The most valuable feature is the monitoring of resources."

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

"This product has aided us in procurement and is overall a well-priced solution."

"One thing good about WhatsUp Gold is that it is fairly stable."

"The most valuable features are network bandwidth monitoring and monitoring device health."

"The user interface is good enough."

"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."

"In terms of pricing, I'd say that the pricing is nice and the product is good."

More WhatsUp Gold pros

Cons

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"However, there could be problems or hiccups with the integration with Java-based services and microservices."

"The solution is quite expensive."

"The price needs improvement."

"Better error reporting Better ability to drill-down into errors"

"Joining datasets. Currently, it’s only possible to pull data from a single event type."

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

"New Relic needs to improve is the user data schema."

More New Relic cons

"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."

"I haven't had any issue with stability, except during the upgrade to 2017 when we encountered slow responses."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it."

"WhatsUp Gold should work on real-time monitoring and configuration management."

"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."

"The product is old and not updated."

"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."

More WhatsUp Gold cons

Pricing and Cost Advice

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"I think the pricing is reasonable."

"Cost is significant with a lot of extras."

"We're paying for the New Relic APM license annually."

"Because of budget, we are not using the mobile app part of this tool."

"The pricing is fine."

"This is an expensive product."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

More New Relic pricing and cost advice

"Pricing is reasonable compared to other products."

"The price of WhatsUp Gold is good."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"The most valuable feature is the cost compared to other solutions."

"There is a license needed to use WhatsUp Gold."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

More WhatsUp Gold pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

See recommendations

893,244 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Financial Services Firm

12%

Manufacturing Company

11%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	78

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

SolarWinds AppOptics vs New Relic

Compared 2% of the time

More New Relic Competitors

LibreNMS vs WhatsUp Gold

Compared 3% of the time

SCOM vs WhatsUp Gold

Compared 3% of the time

ScienceLogic vs WhatsUp Gold

Compared 3% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 3% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Buyer's Guide

WhatsUp Gold

April 2026

Download WhatsUp Gold product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

New Relic vs. WhatsUp Gold

April 2026

Free Report: New Relic vs. WhatsUp Gold

Find out what your peers are saying about New Relic vs. WhatsUp Gold and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,244 professionals have used our research since 2012.

See our New Relic vs. WhatsUp Gold report.

See our list of best Network Monitoring Software vendors, best Application Performance Monitoring (APM) and Observability vendors, and best IT Infrastructure Monitoring vendors.

We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.