New Relic vs WhatsUp Gold comparison

Why PeerSpot?

New Relic and Progress Software are both solutions in the Network Monitoring Software category. New Relic is ranked #10 with an average rating of 8.3, while Progress Software is ranked #25 with an average rating of 7.0. New Relic holds a 1.4% mindshare in NMS, compared to Progress Software’s 2.0% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

New Relic

Read 176 New Relic reviews

29,719 Views
8,916 Comparison Views

94% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

16,207 Views
8,752 Comparison Views

85% willing to recommend

New Relic

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and New Relic are both robust monitoring solutions. Users find WhatsUp Gold's pricing and support more favorable, but New Relic's features are considered superior, making it worth the additional cost for some users.

Features: WhatsUp Gold offers comprehensive network monitoring capabilities, customizable alerts, and user-friendly dashboards. New Relic provides detailed application performance monitoring, real-time analytics, and in-depth insights into system performance.

Room for Improvement: Users suggest WhatsUp Gold could improve its reporting tools, integration options, and user interface. For New Relic, users note that it could reduce complexity, offer better documentation, and simplify its user interface.

Ease of Deployment and Customer Service: WhatsUp Gold is praised for straightforward deployment and responsive customer service. New Relic tends to have a steeper learning curve and slower support response times but remains highly functional.

Pricing and ROI: WhatsUp Gold is noted for its competitive pricing and quicker realization of ROI. New Relic users feel the higher cost is justified by its advanced feature set despite a longer ROI period.

To learn more, read our detailed New Relic vs. WhatsUp Gold Report (Updated: October 2026).

Buyer's Guide

New Relic vs. WhatsUp Gold

October 2026

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Helped 920,939 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

10th

Ranking in IT Infrastructure Monitoring

10th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (6th)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

44th

Ranking in Network Monitoring Software

25th

Ranking in IT Infrastructure Monitoring

23rd

Ranking in Cloud Monitoring Software

27th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Server Monitoring (18th), Configuration Management (22nd), Log Management (41st), Network Traffic Analysis (NTA) (13th)

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 1.8% compared to the previous year. The mindshare of WhatsUp Gold is 2.0%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
WhatsUp Gold	2.0%
Other	96.6%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New Relic is now the leader in efficiency improvement."

"The scalability of New Relic APM is good; we have not had any issue with scalability when we use different types of loads, and it worked very well."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"It gave clear information and a complete picture of what was happening in our system, which helped the operations team in performing the required actions."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"Working with the solution is very easy; it's user-friendly and overall it's a good product from what we have evaluated."

"It is easy to set up from scratch, as you don’t need resources."

"It doesn't require much investment or technical expertise to implement, and I would recommend it for SME."

More New Relic pros

"The most valuable features are network bandwidth monitoring and monitoring device health."

"The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless."

"The visual map and email alerts are very useful to have in real time so we always know the state of our network."

"You have to invest a few days to become an expert in this solution, but after that, it's possible to do almost anything with it."

"We primarily use the solution to check the state of the network, monitoring thousands of devices and all of the internal network, and it is the first tool we use to see the state of the network for real-time monitoring."

"The product is reasonably priced."

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

"We no longer have to manually search for problems because we are alerted when something in the network goes down."

More WhatsUp Gold pros

Cons

"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."

"I would like an infrastructure network that provides real-time views, showing the issues."

"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."

"Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us."

"I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."

"The browser isn't exactly reliable."

More New Relic cons

"Importing the maps and being able to customize them could be easier."

"Regional product team support is not very good."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"Setting up WhatsUp Gold is complicated and not easy because it requires managing SNMP and many complex settings in the devices it's monitoring, and fine-tuning it to fit our needs is also not very easy."

"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."

"The interface needs some work."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

"This product should add other options for monitoring. It does not currently meet the broader needs of the banking industry in the version we have deployed."

More WhatsUp Gold cons

Pricing and Cost Advice

"Pricing is better with New Relic APM than Dynatrace."

"I think the pricing is reasonable."

"The solution is less expensive than AppNeta."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"Comparatively, the pricing is expensive."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The price of New Relic could improve. It is expensive."

More New Relic pricing and cost advice

"The price of WhatsUp Gold is good."

"The pricing can be on the expensive side when considering competing products."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"There is a license needed to use WhatsUp Gold."

"Pricing is reasonable compared to other products."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"The most valuable feature is the cost compared to other solutions."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Financial Services Firm

11%

Manufacturing Company

10%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

Comparisons

Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

LogicMonitor vs New Relic

Compared 1% of the time

More New Relic Competitors

Red Hat Ansible Automation Platform vs WhatsUp Gold

Compared 3% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 3% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 3% of the time

SCOM vs WhatsUp Gold

Compared 2% of the time

Splunk Enterprise Security vs WhatsUp Gold

Compared 2% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

New Relic

October 2026

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Buyer's Guide

WhatsUp Gold

October 2026

Download WhatsUp Gold product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

New Relic

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

New Relic vs. WhatsUp Gold

October 2026

Free Report: New Relic vs. WhatsUp Gold

Find out what your peers are saying about New Relic vs. WhatsUp Gold and other solutions. Updated: October 2026.

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