New Relic vs WhatsUp Gold comparison

New Relic and Progress Software are both solutions in the Network Monitoring Software category. New Relic is ranked #8 with an average rating of 8.2, while Progress Software is ranked #26 with an average rating of 8.7. New Relic holds a 1.4% mindshare in NMS, compared to Progress Software’s 2.0% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

New Relic

Read 172 New Relic reviews

13,480 Views
3,235 Comparison Views

94% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

5,476 Views
3,176 Comparison Views

85% willing to recommend

New Relic

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and New Relic are both robust monitoring solutions. Users find WhatsUp Gold's pricing and support more favorable, but New Relic's features are considered superior, making it worth the additional cost for some users.

Features: WhatsUp Gold offers comprehensive network monitoring capabilities, customizable alerts, and user-friendly dashboards. New Relic provides detailed application performance monitoring, real-time analytics, and in-depth insights into system performance.

Room for Improvement: Users suggest WhatsUp Gold could improve its reporting tools, integration options, and user interface. For New Relic, users note that it could reduce complexity, offer better documentation, and simplify its user interface.

Ease of Deployment and Customer Service: WhatsUp Gold is praised for straightforward deployment and responsive customer service. New Relic tends to have a steeper learning curve and slower support response times but remains highly functional.

Pricing and ROI: WhatsUp Gold is noted for its competitive pricing and quicker realization of ROI. New Relic users feel the higher cost is justified by its advanced feature set despite a longer ROI period.

To learn more, read our detailed New Relic vs. WhatsUp Gold Report (Updated: January 2026).

Buyer's Guide

New Relic vs. WhatsUp Gold

January 2026

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Network Monitoring Software

8th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

172

Ranking in other categories

IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

29th

Ranking in Network Monitoring Software

26th

Ranking in IT Infrastructure Monitoring

24th

Ranking in Cloud Monitoring Software

23rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Server Monitoring (16th), Configuration Management (19th), Log Management (32nd), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of February 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.6% compared to the previous year. The mindshare of WhatsUp Gold is 2.0%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.4%
WhatsUp Gold	2.0%
Other	96.6%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"The solution is scalable, and it is easy because all the documentation is available."

"New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data, and it works as a whole monitoring solution, including logging, monitoring, and application profiling tools."

"The monitoring so far has been good and we are happy with it."

"New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads."

More New Relic pros

"The documentation is very good."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"This is a good, stable network monitoring solution for devices."

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

"The installation and configuration process are easy."

"The most valuable features are network bandwidth monitoring and monitoring device health."

"We no longer have to manually search for problems because we are alerted when something in the network goes down."

More WhatsUp Gold pros

Cons

"The solution is quite expensive."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"New Relic can get pricey for larger organizations."

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

More New Relic cons

"The point system is not clear and clarity around this would improve our understanding of the system."

"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."

"Setting up WhatsUp Gold is complicated and not easy because it requires managing SNMP and many complex settings in the devices it's monitoring, and fine-tuning it to fit our needs is also not very easy."

"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."

"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."

"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."

"I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."

"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."

More WhatsUp Gold cons

Pricing and Cost Advice

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The solution is less expensive than AppNeta."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"This is an expensive product."

"It would be nice if we could buy it annually instead of monthly."

More New Relic pricing and cost advice

"This is a well priced solution."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"Pricing is reasonable compared to other products."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"The price of WhatsUp Gold is good."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"The most valuable feature is the cost compared to other solutions."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Retailer

Financial Services Firm

12%

Manufacturing Company

12%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	76

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

When considering how New Relic can be improved, the only thing that could be a bit confusing is that there are many things in New Relic, and sometimes I need to know where to find some visualizatio...

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What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

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Compared 9% of the time

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Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 3% of the time

Zabbix vs New Relic

Compared 1% of the time

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PRTG Network Monitor vs WhatsUp Gold

Compared 4% of the time

LibreNMS vs WhatsUp Gold

Compared 4% of the time

SCOM vs WhatsUp Gold

Compared 3% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

ManageEngine OpManager vs WhatsUp Gold

Compared 3% of the time

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Product Reports

Buyer's Guide

New Relic

January 2026

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Buyer's Guide

WhatsUp Gold

January 2026

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

New Relic vs. WhatsUp Gold

January 2026

Free Report: New Relic vs. WhatsUp Gold

Find out what your peers are saying about New Relic vs. WhatsUp Gold and other solutions. Updated: January 2026.

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