WhatsUp Gold vs Zabbix comparison

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"It handles the basics of monitoring."

"We've been using it for many years and we use it typically for early warning, as it notifies customers of problems prior to failure."

"WhatsUp Gold is very easy to deploy."

"Our local support team provides excellent service."

"The product is reasonably priced."

"The documentation is very good."

"I use the solution to provide a perfect environment for remote connectivity with my clients."

"It's one of the best products available."

"Simple, we know everything about our infrastructure, problems, etc."

"Zabbix has high scalability. I would rate it a nine out of ten."

"The resource usage, CPU utilization, disk usage, network monitoring, network performance, and alerting features are invaluable."

"The pricing of the product is reasonable."

"During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."

"It meets my organizational needs. It's pretty easy to use."

"The technical support does not bother to respond."

"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

"Importing the maps and being able to customize them could be easier."

"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."

"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."

"I haven't had any issue with stability, except during the upgrade to 2017 when we encountered slow responses."

"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."

"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."

"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."

"The potential and customization is a little difficult because you have to learn scripts."

"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."

"Sometimes, the documentation is a little bit written in Estonia – a country in Europe. The language barrier and translation to English can sometimes make it difficult to understand what they're trying to get at. It's just a language thing."

"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."

"I think ZABBIX needs improved report functions."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"There is a license needed to use WhatsUp Gold."

"The pricing can be on the expensive side when considering competing products."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"Pricing is reasonable compared to other products."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"This is a well priced solution."

"It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option."

"It's free software released under the GNU/GPL license."

"This solution is completely open-source, so it is quite affordable."

"It is worth every cent to pay or even study to do your own installation."

"There is no license but we need to pay for support."

"There are no licenses."

"It is freeware. We still use the free version of Zabbix."

"The tool's licensing is good."