NICE CXone vs Notion comparison

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NICE CXone

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Executive SummaryUpdated on Nov 30, 2025

NICE CXone and Notion compete in different niches, with CXone focused on contact centers and Notion on note-keeping and workflow management. CXone leads in customer interaction management, while Notion excels in flexibility and task management.

Features: NICE CXone offers advanced call routing, an omnichannel experience integrating all customer interactions, and powerful analytics. Its customizable scripting tool aids in personalized call flows. Notion is versatile in organizing structured text and databases, integrating with various platforms, and allowing high customization for team collaboration.

Room for Improvement: NICE CXone needs enhanced user-friendliness, improved analytics reporting, and better audio quality. Notion could benefit from stronger integration options, more robust UI customization, and refined offline access capabilities.

Ease of Deployment and Customer Service: NICE CXone runs on the public cloud with consistent support but occasionally slower response times for complex issues. Notion is available both publicly and on-premises, offering comprehensive support with timing challenges for complex queries.

Pricing and ROI: NICE CXone’s pricing involves licensing fees, justified by cloud efficiencies and resource savings. Notion offers budget-friendly pricing, with a free plan available for basic use, making it accessible for individuals and small businesses.

To learn more, read our detailed NICE CXone vs. Notion Report (Updated: December 2025).

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NICE CXone vs. Notion

December 2025

Helped 881,665 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.4

Small teams save over $200,000 yearly with NICE CXone, reducing costs and easing infrastructure management burdens compared to Genesis.

Sentiment score

6.9

Notion boosts productivity by saving up to 10% time and money, enhancing document management and exceeding user expectations.

NICE CXone saves time and resources due to its cloud-based nature, where infrastructure management is handled by AWS, reducing the need for me to manage it.

For more quotes and insights, download the NICE CXone report

Technology Specialist at Cognizant

I would say per document, Notion saves at least ten minutes because of easy organization and sharing skills.

Rusira Sathnindu

Automations Engineer at Ad Up

If we want to search for different things such as Jira or Confluence, it is all present in Notion, which is better for us.

Pranay Jain

Software engineer at Simplifyvms

For more quotes and insights, download the Notion report

Customer Service

Sentiment score

6.9

NICE CXone customer service is praised for friendliness and efficiency, though complex issue resolutions can sometimes be slower.

Sentiment score

7.2

Notion's customer service is praised by some but criticized for lacking support, with varied responses to mobile app issues.

When I faced an issue with reaching a Poland DID that was ported to NICE CXone, their support team resolved the problem immediately.

For more quotes and insights, download the NICE CXone report

Technology Specialist at Cognizant

We have our own technical account manager which provides us with substantial visibility.

reviewer2746335

Senior Manager, Contact Center Technology at a financial services firm with 10,001+ employees

If the issue is network-related or involves configuration, or maybe implementing a new tool, it might take north of 24 hours to identify the right resource to assist you.

Antoneil Phillips

Operations Manager at a financial services firm with 11-50 employees

Whenever we had an issue, it was very easy to email them, and they were giving us the solution within a few hours.

Pranay Jain

Software engineer at Simplifyvms

Customer support is great, effective, and easy to reach.

Godfrey-Noel

Project Management Associate at MPost

Customer support for Notion is actually great; they are really responsive.

reviewer2785518

Head of Product at a educational organization with 201-500 employees

For more quotes and insights, download the Notion report

Scalability Issues

Sentiment score

5.6

NICE CXone is scalable and adaptable, handling large user numbers efficiently, making it ideal for growing organizations.

Sentiment score

8.0

Notion is praised for its scalability and adaptability for various projects, though pricing may become a concern when scaling.

I have migrated approximately 500 people to the system, and it can certainly support more users beyond this number.

For more quotes and insights, download the NICE CXone report

Technology Specialist at Cognizant

Notion is heavily scalable, and we did not have a problem with scalability at all.

Sanooj Mananot

CEo at CloudPositive

Notion is highly scalable.

For more quotes and insights, download the Notion report

Founder at AppCritic

As an organization, when we scale up, the pricing tends to go very high.

Rusira Sathnindu

Automations Engineer at Ad Up

Stability Issues

Sentiment score

6.2

NICE CXone is reliable with rare outages, timely support, and some noted challenges, maintaining positive user relationships.

Sentiment score

7.0

Notion's stability varies, with users facing occasional crashes, slowdowns, and downtime, especially with large databases and mobile use.

In general, the stability is good.

reviewer2746335

Senior Manager, Contact Center Technology at a financial services firm with 10,001+ employees

While the system often operates without issues, there have been instances of reports involving VM resource congestion, WFM issues, and RT problems.

For more quotes and insights, download the NICE CXone report

Technology Specialist at Cognizant

I encountered a problem once when there was an outage for a couple of days.

For more quotes and insights, download the Notion report

Founder at AppCritic

Sometimes, Notion can be slow, especially if there is too much information or during peak times.

NItishSingh

Founder at a tech services company with 1-10 employees

Notion does have some glitches at times, such as pages reloading for long durations or databases not updating correctly.

Maxime Rodrigues

Architect at Nexworld

Room For Improvement

NICE CXone needs streamlined design, better reporting, improved call quality, and cost-effective pricing with enhanced integration and usability options.

Notion users want better integration, automation, pricing, mobile app, offline access, user management, AI, support, and team chat features.

I need to log into different portals for NICE CXone, whereas my other competitor platforms offer single sign-on where I can log in once and access all partner-led programs and learning materials in one location.

Morvin Arun Pinto

Cx Product Manager at a comms service provider with 10,001+ employees

Compared to challengers such as Zoom, which seem more cost-effective, NICE CXone's suite of products is very modular, so as they provide new services, you have to add to your existing package and this balloons your costs since there's an additional license needed to use the new tools, leading to potentially higher out-of-pocket expenses.

Antoneil Phillips

Operations Manager at a financial services firm with 11-50 employees

The audio quality in NICE CXone has room for improvement, as I experience issues like diffused calls and crackling audio.

For more quotes and insights, download the NICE CXone report

Technology Specialist at Cognizant

Notion has one big downside: the lack of an offline mode.

NItishSingh

Founder at a tech services company with 1-10 employees

It's difficult to determine what information is private.

For more quotes and insights, download the Notion report

Founder at AppCritic

I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging.

Godfrey-Noel

Project Management Associate at MPost

Setup Cost

NICE CXone pricing includes contract-based licensing with complex data extraction, necessitating evaluation of costs and features for enterprises.

Notion offers varied pricing plans, including a free option; costs increase with user additions and collective upgrades.

No quotes available

For more quotes and insights, download the NICE CXone report

However, inviting additional users can become costly.

For more quotes and insights, download the Notion report

Founder at AppCritic

It's affordable and offers community support if I get stuck.

Godfrey-Noel

Project Management Associate at MPost

Generally, it is not cheap.

reviewer2785518

Head of Product at a educational organization with 201-500 employees

Valuable Features

NICE CXone offers flexible navigation, robust omnichannel integration, real-time monitoring, AI tools, and adaptable configuration for superior experiences.

Notion excels in flexibility, customization, and integration, offering efficient organization, collaboration, and versatile support for workflows and teams.

The switch from using Avaya, which required connecting to a hard or soft phone, to using WebRTC via a web browser has significantly improved customer service efficiency.

For more quotes and insights, download the NICE CXone report

Technology Specialist at Cognizant

Some of the best features with NICE CXone are the real-time visibility that you have, which empowers you to make adjustments on the fly, such as turning on and off your queues and adjusting how we route calls to our agents.

Antoneil Phillips

Operations Manager at a financial services firm with 11-50 employees

I assess the ease of using NICE CXone interface for new agents as excellent.

Morvin Arun Pinto

Cx Product Manager at a comms service provider with 10,001+ employees

The most impactful feature for project management is the ability to invite multiple client stakeholders without complication.

For more quotes and insights, download the Notion report

Founder at AppCritic

Notion has very strong integration capabilities.

NItishSingh

Founder at a tech services company with 1-10 employees

Overall, it adds significant value to our project management by organizing our work efficiently.

Maxime Rodrigues

Architect at Nexworld

Categories and Ranking

NICE CXone

Ranking in Knowledge Management Software

6th

Average Rating

8.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Workforce Engagement Management (2nd), IVR Systems (1st), Live Chat (1st), Contact Center as a Service (CCaaS) (4th), AI Customer Experience Personalization (5th)

Notion

Ranking in Knowledge Management Software

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (8th), Document Automation Software (2nd), AI IT Support (10th)

Mindshare comparison

As of February 2026, in the Knowledge Management Software category, the mindshare of NICE CXone is 6.4%, up from 4.7% compared to the previous year. The mindshare of Notion is 9.3%, up from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Knowledge Management Software Market Share Distribution
Product	Market Share (%)
Notion	9.3%
NICE CXone	6.4%
Other	84.3%

Knowledge Management Software

Featured Reviews

Morvin Arun Pinto

Cx Product Manager at a comms service provider with 10,001+ employees

Omnichannel features have unified journeys and AI now speeds up responses for our agents

NICE CXone is a good feature, but it is expensive and costlier than other products such as Genesis or other alternatives. When it comes to solutioning, there are too many SKUs, which are line items or components that could have been bundled together. For example, CXone agent licenses do not include QM in the basic packages, whereas in the Genesis world it is bundled. The price comparison is higher compared to Genesis or other platforms. I have been using Genesis for three to four years across multiple customers, and now that NICE CXone has become available, I have started comparing all the features and benefits. I find there are some gaps, with more features available but at a higher cost for NICE. Regarding cost-effectiveness and return on investment of NICE CXone, the main challenge is working with the NICE team. The speed of onboarding is lengthy and people-dependent initially. When comparing with other OEMs and CCaaS products, the UI interface and partner portal have multiple access points. I need to log into different portals for NICE CXone, whereas my other competitor platforms offer single sign-on where I can log in once and access all partner-led programs and learning materials in one location. There is room for improvement in this area, though gradually NICE can change this approach.

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Rusira Sathnindu

Automations Engineer at Ad Up

Minimal workspace has organized policies and student records and improves team collaboration

One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think if it was per-organization pricing with a flat rate for the whole organization regardless of how many new people join, that would be really awesome. But with their current pricing models, especially for a growing organization when scaling from ten to one hundred employees, it is going to cost a lot of money. It is ten dollars as I remember, but that is a lot because you have to pay it per person. Another issue is that sometimes their markdown editor has a great many features, but sometimes the markdown editor breaks. When I copy something from ChatGPT and paste it there, sometimes the content gets messy. Only sometimes, but when it gets messy, it is really hard to fix things up. I might have to delete the entire thing and do everything by hand. So there are some bugs related to the markdown editor, but that is not always the case. The main pain point I would say is the pricing model. I do not have more needed improvements to add regarding integrations, performance, or mobile experience. Those areas are good in my mind. I have not actually used the mobile app a lot, but from other sides that is all good. The main two needed improvements I would suggest are a better pricing model and fixes for some bugs in the markdown editor.

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Outsourcing Company

12%

Computer Software Company

10%

University

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	5
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	3

Questions from the Community

What needs improvement with NICE CXone?

What is your primary use case for NICE CXone?

We use NICE CXone for inbound and outbound calling and other digital channels for contact center purposes across all verticals. We are a system integrator and telecom provider that bundles this pla...

What advice do you have for others considering NICE CXone?

My recommendation for other organizations considering NICE CXone is that it is a good solution. Currently, I am based in India, and NICE CXone does not have a node in India to meet India's regulato...

What is your experience regarding pricing and costs for Notion?

My experience with pricing, setup cost, and licensing was fair.

What needs improvement with Notion?

What is your primary use case for Notion?

My main use case for Notion when I was using it was for keeping the company's internal documents as well as spreadsheets and databases. All of the company policy documents, including instructions a...

Genesys Cloud CX vs NICE CXone

Comparisons

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Amazon Connect vs NICE CXone

Compared 9% of the time

Cisco Webex Contact Center vs NICE CXone

Compared 7% of the time

Salesforce Service Cloud vs NICE CXone

Compared 7% of the time

Zendesk vs NICE CXone

Compared 6% of the time

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AFFiNE vs Notion

Compared 12% of the time

Tana vs Notion

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RoofScope vs Notion

Compared 8% of the time

Zendesk vs Notion

Compared 7% of the time

Atlassian Confluence vs Notion

Compared 7% of the time

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Product Reports

Download NICE CXone product report

NICE CXone

January 2026

Download Notion product report

January 2026

Also Known As

NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy, Discover, VPI Empower, Brand Embassy, goMoxie

No data available

Overview

NICE CXone offers comprehensive solutions for managing customer support across channels, ensuring consistent reporting with integrated dashboards and efficient call management. The platform supports scalability and integration, catering to organizations of all sizes with diverse communication needs.

NICE CXone enhances customer support by providing dynamic content structuring and robust HTML editing. With omnichannel integration, users experience consistent reporting across platforms. The intuitive dashboards allow customizable views, improving supervision and training efficiency. Call management benefits from efficient tagging and audio playback, while tools like inView aid real-time data monitoring and flexible system customization. Challenges include occasional system slowness, dashboard freezes, and the need for a more user-friendly interface. Reporting features could be simplified for easier custom report creation, and users suggest enhancing call quality. The implementation process might pose difficulties, with a demand for additional layout options and interface enhancements. Despite these issues, NICE CXone remains a favored choice for comprehensive customer support solutions.

What are the key features of NICE CXone?

Dynamic Content Structuring: Improves organization of customer data.
Omnichannel Integration: Provides consistent cross-platform reporting.
Customizable Dashboards: Allows personalized supervision views.
Efficient Call Management: Includes tagging and audio playback.
Real-Time Monitoring: Supported by tools like inView.

What benefits should users seek in reviews?

Scalability: Effective for organizations of all sizes.
Integration Capabilities: Seamlessly integrates with platforms like Microsoft Dynamics 365.
Supervision Efficiency: Enhances monitoring and task assignments.
Communication Improvement: Optimizes email and call handling.

NICE CXone is extensively utilized in industries focused on customer support and workforce management, especially within call centers. It optimizes quality management through call recordings and workforce efficiency by managing agent breaks and tasks. Its integration capability with Microsoft Dynamics 365 makes it a strategic tool for organizations aiming to streamline communication processes across multiple brands.

NICE

Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.

The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.

Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.

Notion's powerful search functionality and tagging system enable efficient information retrieval, making it easier to find and share knowledge within the organization.

Sample Customers

MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.