NICE Robotic Automation vs Redwood Software - Finance Automation Edition comparison

NICE and Redwood Software are both solutions in the Robotic Process Automation (RPA) category. NICE is ranked #34, while Redwood Software is ranked #13 with an average rating of 8.0. NICE holds a 1.0% mindshare in RPA, compared to Redwood Software’s 1.2% mindshare. Additionally, 62% of NICE users are willing to recommend the solution, compared to 80% of Redwood Software users who would recommend it.

NICE Robotic Automation

Read 7 NICE Robotic Automation reviews

786 Views
747 Comparison Views

62% willing to recommend

Redwood Software - Finance ...

Read 3 Redwood Software - Finance Automation Edition reviews

919 Views
662 Comparison Views

80% willing to recommend

NICE Robotic Automation

Redwood Software - Finance ...

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and Redwood Software - Finance Automation Edition are competing products in the automation solutions category. NICE Robotic Automation is perceived to have advantages in pricing and support, while Redwood Software stands out with its extensive feature set, justifying its higher cost.

Features: NICE Robotic Automation includes robust capabilities in process automation, seamless integration with existing systems, and minimal disruption for companies. It is ideal for those seeking comprehensive automation. Redwood Software offers finance-specific automation, tailored solutions optimizing financial workflows, and efficient reporting features, making it ideal for businesses with a focus on finance.

Ease of Deployment and Customer Service: NICE Robotic Automation is recognized for its straightforward deployment model and strong customer support, making the implementation process smooth. Redwood Software's deployment is more intricate due to its specialized features but offers personalized support for finance operations.

Pricing and ROI: NICE Robotic Automation generally involves lower initial setup costs, providing faster ROI for businesses engaged in general automation tasks. Redwood Software requires a higher investment due to its finance-centric functionalities but delivers substantial ROI for automating complex financial processes.

To learn more, read our detailed NICE Robotic Automation vs. Redwood Software - Finance Automation Edition Report (Updated: December 2025).

Buyer's Guide

NICE Robotic Automation vs. Redwood Software - Finance Automation Edition

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NICE Robotic Automation

Ranking in Robotic Process Automation (RPA)

34th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Redwood Software - Finance ...

Ranking in Robotic Process Automation (RPA)

13th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Financial Close Software (10th)

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of NICE Robotic Automation is 1.0%, up from 0.6% compared to the previous year. The mindshare of Redwood Software - Finance Automation Edition is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Redwood Software - Finance Automation Edition	1.2%
NICE Robotic Automation	1.0%
Other	97.8%

Robotic Process Automation (RPA)

Featured Reviews

Harish G V

Senior RPA Developer at a tech vendor with 1,001-5,000 employees

Quicker compared to other bots but not very user-friendly

There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

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Ram Chenna

Enterprise Architect at a consultancy with 10,001+ employees

Single bot now replaces five associates who previously handled finance processes and eliminates manual errors

Everything seems to be working well. However, I see value in integrating AI for automation. So, I would like to see AI integration for automation in future releases. Ideally, after I perform postings, I would like to leverage a generative AI model. This would allow me to type a query or question directly to the bot, and it would retrieve the information I need. For example, I could ask for the number of invoices, the status of specific invoices, or any other relevant data. Currently, we achieve this by building our own Finance model. So, integrating a pre-built finance model with the tool would be much easier and more efficient for reporting purposes. We're looking at several potential uses for this AI model. It could empower various user groups, including regular finance executives, customers, and even vendors to submit queries. Additionally, our leadership team is interested in using the AI model to generate reports directly on the Redwood dashboard. This functionality could potentially replace the need for BSpoke Solutions and the manual generation of BSpoke reports, streamlining the entire reporting process.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"Provides good automation features."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"The deployment of NICE Robotic Automation is easy."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"The out-of-the-box finance modules within the Redwood Finance framework help to speed up the process, versus designing and writing generic BOT code."

"So the best thing is ease of use."

"Redwood has a great feature where it logs every transaction. So, at any point, we can see every step taken for each transaction. It creates an audit trail of the entire process execution. It is a really good feature. This eliminates the need for extra coding or report generation. The audit report is readily available within the tool itself."

Cons

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"There is a need for NICE robotics to be more user-friendly."

"The solution is not as intuitive as it could be and integrating took a lot of time."

"There are a few areas for improvement in the installation phase"

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"Mapping the process steps to an existing R2R process quickly would be a definite step forward."

"The room for balancing improvement lies in automation enhancement with respect to the feature areas, considering dealing directly with Excel and reviewing it to do some additional stuff for it in the end system so that reading the right thing, picking up the values, and everything."

"would like to see AI integration for automation in future releases. Post-automation, I envision a generative AI model. If I could ask the bot questions like the number of invoices or their current status, it should be able to provide answers directly."

Pricing and Cost Advice

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

"The licensing was purely based on the number of transactions being processed in production."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Financial Services Firm

14%

Computer Software Company

11%

Recreational Facilities/Services Company

Manufacturing Company

20%

Performing Arts

13%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	4

No data available

Questions from the Community

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What do you like most about Redwood Business Process Automation - Finance Edition?

Redwood has a great feature where it logs every transaction. So, at any point, we can see every step taken for each transaction. It creates an audit trail of the entire process execution. It is a r...

See all answers

What is your experience regarding pricing and costs for Redwood Business Process Automation - Finance Edition?

The pricing is very client-specific. It's not a one-size-fits-all price. They don't have a single price for everyone. It's based on the client and the number of transactions. As Vodafone, a large c...

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What needs improvement with Redwood Business Process Automation - Finance Edition?

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Product Reports

Buyer's Guide

NICE Robotic Automation

January 2026

Download NICE Robotic Automation product report

Buyer's Guide

Redwood Software - Finance Automation Edition

January 2026

Redwood Software - Finance Automation Edition report

Download Redwood Software - Finance Automation Edition product report

Also Known As

No data available

Redwood Business Process Automation - Finance Edition, Redwood Robotics, Redwood Finance Automation

Overview

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

The volume of repetitive, manual tasks across finance is overwhelming – every day or at the end of every month, quarter or year. Redwood’s finance automation reduces that unnecessary and time-consuming manual effort. We know because our customers tell us that our finance automation solution helps them achieve a much higher degree of back-office process automation compared with alternatives.

Redwood Software

Sample Customers

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

ArcelorMittal, Alliant Energy, Allianz, Arla, Bacardi, CPS Energy, DSM, Faurecia, Genetech, Jabil, Jumbo,

Buyer's Guide

NICE Robotic Automation vs. Redwood Software - Finance Automation Edition

December 2025

Free Report: NICE Robotic Automation vs. Redwood Software - Finance Automation Edition

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