OpenText Identity Manager vs SAP Identity Management comparison

OpenText Identity Manager vs. SAP Identity Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Identity Manager

Ranking in User Provisioning Software

9th

Ranking in Identity Management (IM)

15th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Identity Governance Administration (IGA) (7th)

SAP Identity Management

Ranking in User Provisioning Software

7th

Ranking in Identity Management (IM)

16th

Average Rating

7.8

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Identity Management (IM) category, the mindshare of OpenText Identity Manager is 2.0%, down from 2.1% compared to the previous year. The mindshare of SAP Identity Management is 2.3%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Identity Management (IM) Mindshare Distribution
Product	Mindshare (%)
OpenText Identity Manager	2.0%
SAP Identity Management	2.3%
Other	95.7%

Identity Management (IM)

Featured Reviews

reviewer2401464

Architect at a consultancy with 51-200 employees

Updates systems quickly and does not have a limit on the number of users

NetIQ does not have a limit on the number of users. The tool is secure by nature. It can have more than one billion users. Event-based systems know what has to be changed. SQL-based systems can only change using time and date. Event-based systems provide immediate results, while SQL-based systems need time to sync. It is totally different from a security perspective. Event-based systems can update all the systems in seconds or minutes. Other systems do it within 24 hours. The basic event-based system is AI-driven. It has some kind of robotics and programming. Other tools need programming. I like systems that have prebuilt ideas of security. NetIQ has been in the market for a long period. It has all the systems and connectors. There is not much coding. We just need to configure the products. We need not do any programming. I haven't seen any other product that needs only configuration to do the job. Most products in the market are SQL-based. They need programming. Some service providers who sell other products to customers do not sell NetIQ because they can make more money by selling solutions that need more consultancy and programming. More hours lead to more money.

Read full review

Fabiano Marques

Sales Executive at Minsait

Identity management enhances connectivity and productivity with streamlined access and robust security, offering time-saving processes and facilitating seamless integration with other BI tools

One area that could be improved with SAP Identity Management, other than support, is user engagement from an implementation perspective. It would be beneficial for SAP to extend their events and workshops that are currently performed for partners to their final customers, as many customers want to know what's new and what else they can do without solely depending on the partners. For SAP support in Brazil, everything is in English, which poses a difficulty for many customers. The support could be improved for the specific needs in Brazil, as many customers have difficulty accessing the support center due to the language barrier. This feedback is specific to Brazil, though it's unclear if SAP receives similar feedback from other countries. It could certainly be enhanced with Portuguese documents, among other improvements.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors."

"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."

"I like the eDirectory feature."

"It's a solid product, it's a mature product."

"The Identity Engine is event-based and provides real-time synchronization and password synchronization to more than 40 different applications and services."

"NetIQ Identity Manager is by far the most flexible product available, and the pricing is incredibly good, even if you're not situated in the BeNeLux."

"Identity and access management processes have developed to become automatic and fast."

"The identity vault, password syncing and self service Password Reset are valuable features, and NetIQ does a good job with password syncing among directories."

More OpenText Identity Manager pros

"What I found most valuable in SAP Identity Management is process automation. The solution also gives transparency about what is happening and why which I find beneficial. Another feature I found valuable in SAP Identity Management is integration. It has very good integration."

"Rather than implement a basic SSO, this solution assisted us with setting up two-factor authentication."

"The most valuable feature is the user experience for managing information."

"With SAP IDM we have stopped manually managing all changes in user accounts after his/her transferring between organizational units."

"The setup process is straightforward."

"What's most valuable in SAP Identity Management is that it's easily an out-of-the-box solution for connectivity with SAP applications."

"What I like about SAP Identity Management is that it's stable for experienced users and suitable for access management, not just for SAP accounts, but for Active Directory, including file sharing and process sharing."

"Some processes that they used to perform in two to three days now take one to two hours, which has been really beneficial for them regarding the time saved."

More SAP Identity Management pros

Cons

"The interface is old and outdated, and the design software seems archaic."

"If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement."

"Technical support is very good, but in my country the ecosystem of consultants is scarce."

"There are some limitations in the custom workflows, mainly in the GUI presentation, but the latest release improved."

"NetIQ Identity Manager could improve by updating the user portal, it is out of date."

"Scalability becomes an issue if the vision changes from the initial implementation. Not being flexible and having to rewrite quite a bit of code for even a simple added feature makes it difficult."

"The user facing interfaces are not too friendly and they are also fairly hard to configure."

"The problem is the ecosystem. There's not a lot of people that know the product, so it's hard to find someone to work with the product."

More OpenText Identity Manager cons

"I find SAP Identity Management complicated to use. Maintaining it is also complex."

"It needs to have the SSO for the HANA modules that SAP is releasing."

"I believe they could make a lot of improvements on SAP IDM. There is also a lack of startup connectors to different systems, and they could have better cloud integration connectors for SAP IDM."

"It needs to have the SSO for the HANA modules that SAP is releasing."

"Research and marketing need to be improved."

"I have encountered issues with the host authentication feature."

"The pricing could be better."

"The product needs better UI customization and the administration console is outdated in this version."

More SAP Identity Management cons

Pricing and Cost Advice

"It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."

"You just need to be aware that the more systems you connect, the more license fees you have to pay."

"The solution is quite affordable."

"The price of the solution is a bit high and could be reduced."

"Micro Focus is flexible when it comes to price. The cost varies from customer to customer. There are no additional costs, though. Everything is included."

"I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."

"I rate the solution's pricing a four out of ten."

"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

"The licensing cost varies depending on the specific requirements and deployment size."

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893,244 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

University

Manufacturing Company

14%

Energy/Utilities Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for NetIQ Identity Manager?

The pricing depends on whether we buy the solution as a service or a license. The license is expensive. If we buy it as a service for a large number of users, it is the cheapest tool we can get. Th...

What needs improvement with NetIQ Identity Manager?

The tool is used mostly in big systems to understand what is happening. There are not many technicians who know how to use the product. The vendor must provide an easier console for configuring thi...

What is your primary use case for NetIQ Identity Manager?

NetIQ Directory is the main function of the product. As far as I know, it is the only event test directory that exists. It has all the potential for event-based testing. It has rules, connectors, a...

What needs improvement with SAP Identity Management?

What is your primary use case for SAP Identity Management?

The use cases for SAP Identity Management include the logistics company, and we also have a beverage company that is using SAP Identity Management. We did not make the migration for them, but we im...

What advice do you have for others considering SAP Identity Management?

My clients use SAP Identity Management for managing access rights efficiently based on user roles. I have experience with other IAM tools, having worked for Oracle three or four years ago, but I ca...

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Product Reports

OpenText Identity Manager

Download OpenText Identity Manager product report

SAP Identity Management

Download SAP Identity Management product report

Also Known As

Novell Identity Manager

SAP NetWeaver Identity Management, NetWeaver Identity Management

Overview

OpenText Identity Manager provides event-driven capabilities with real-time synchronization and integration across multiple systems. Known for its flexibility, it offers features like password sync, access management, and directory synchronization.

OpenText Identity Manager is a comprehensive identity management platform, designed to support role-based provisioning and seamless integration of external systems. Its notable features include the Designer and Analyzer tools and robust self-service password management, enhancing its usability. Organizations leverage its event-driven architecture for real-time synchronization and detailed tracing, facilitating efficient identity management across different data sources. However, enhancements in Windows OS compatibility, user interface modernization, and cloud support are needed. Training remains crucial, given the system's complexity and unique language.

What are the Key Features of OpenText Identity Manager?

Real-time Synchronization: Event-driven architecture enables instant updates across systems.
Role Based Provisioning: Streamlines managing roles and permissions within organizations.
Flexible Integration: Connects with multiple data sources, enhancing system interoperability.
Password Synchronization: Simplifies password management across platforms.
Access Management: Offers tools to manage permissions and security with ease.

Why Consider OpenText Identity Manager in Reviews?

Comprehensive Support: Offers identity lifecycle management, enhancing user experience.
Security Enhancements: Improves compliance management and access control.
Scalability: Efficiently supports large-scale enterprise environments.
Integration Capabilities: Connects seamlessly with existing infrastructure.

In industries ranging from large corporations to local banks, OpenText Identity Manager supports account provisioning and access management, primarily through Active Directory integration. By connecting with applications like Oracle, PeopleSoft, and Office 365, it facilitates lifecycle and compliance management. Its deployment aids training and real-world application with single sign-on options for internal applications, providing a comprehensive identity management solution for diverse environments.

OpenText

SAP Identity Management provides seamless connectivity and process automation for user provisioning and access governance. It integrates with SAP applications, offering flexible custom logic and native analytics to enhance productivity and system compatibility.

SAP Identity Management addresses user access, provisioning, and lifecycle management within IT environments. By integrating with applications, users automate authorizations and secure systems with authentication. Flexibility in custom logic development aids in creating workflows, supporting seamless access management. Despite its strengths, improvements are needed in UI customization, third-party compatibility, and connector range, particularly in non-SAP applications and cloud integration.

What are the key features of SAP Identity Management?

Integration Capabilities: Supports connection with SAP applications and other systems.
Process Automation: Automates user provisioning and role management to streamline operations.
Access Governance: Enhances security and user administration through efficient access control.
Custom Logic Development: Provides flexibility in developing tailored processes.
Native Analytics: Improves productivity and data accessibility with built-in analytics.

What benefits and ROI should users consider?

Time Savings: Reduces manual processes leading to efficiency gains.
Enhanced Reporting: Offers improved insights and reporting capabilities.
System Compatibility: Ensures stable integration with various systems.
Improved Performance: Enhances user satisfaction with stable and reliable operation.

In industries like finance, retail, and manufacturing, SAP Identity Management is implemented to manage complex IT environments, ensuring secure authentication and efficient access to essential applications. Companies leverage its capabilities to streamline processes and maintain compliance with industry standards.

SAP

Sample Customers

Sheetz

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

OpenText Identity Manager vs. SAP Identity Management