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OpenText Identity Manager vs Symantec Directory comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Identity Manager
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
User Provisioning Software (12th), Identity Management (IM) (25th), Identity Governance Administration (IGA) (9th)
Symantec Directory
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
Directory Servers (3rd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. OpenText Identity Manager is designed for User Provisioning Software and holds a mindshare of 3.4%, down 3.9% compared to last year.
Symantec Directory, on the other hand, focuses on Directory Servers, holds 24.6% mindshare, up 17.5% since last year.
User Provisioning Software Mindshare Distribution
ProductMindshare (%)
OpenText Identity Manager3.4%
SailPoint Identity Security Cloud17.2%
Identity Manager by One Identity8.8%
Other70.6%
User Provisioning Software
Directory Servers Mindshare Distribution
ProductMindshare (%)
Symantec Directory24.6%
Ping Identity Platform30.7%
Oracle OUD20.6%
Other24.099999999999994%
Directory Servers
 

Featured Reviews

GA
IDM Consultant at GCA Consultoria de Informática Ltda
Highly flexible with many connectors, offers excellent scalability
The initial deployment of the environment typically takes about a day to a day and a half to install and configure all the servers. Integrating applications can vary, with easy and well-documented integrations taking around 40 hours, while more complex ones may take up to 80 hours or more. However, integration with applications can vary in complexity, depending on their documentation and APIs. We prioritize integrations based on customer needs, starting with HR systems and adapting to their specific requirements for user configuration. Typically, a deployment team consists of up to four people, depending on project size, with expertise in operating systems and integration. For ongoing management and maintenance, at most two people are required to monitor servers, and integrations, and address any issues that arise.
it_user558261 - PeerSpot reviewer
Annalyst Programmer at a energy/utilities company with 5,001-10,000 employees
We use it for internal-facing and external-facing website security.
The most valuable feature of this product is the enterprise-based security and the reliability that it comes with. Most of the people in this industry are using this product, so you are a victim of it since you need to use what everybody else is using and adopt it to your basic criteria.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution has been the ability for us to integrate a lot of external systems, and the automatic transfer of a lot of identity information. Additionally, the customization is very good."
"I would recommend this product, its quite flexible and quick to start with."
"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
"Identity and access management processes have developed to become automatic and fast."
"NetIQ Identity Manager is by far the most flexible product available, and the pricing is incredibly good, even if you're not situated in the BeNeLux."
"The greater strength was to keep the identities synchronized without failures in both attributes and passwords."
"To my knowledge it is the only event based IDM system."
"The main value lies in the simplicity of implementation, as well as its customized look and feel."
"The most valuable feature of this product is the enterprise-based security and the reliability that it comes with."
"Technical support has been excellent."
 

Cons

"NetIQ Identity Manager can improve the bulk account uploads, it's very slow. We work in the education sector, and every year we have approximately 20,000 accounts to create in a very short period, the NetIQ Identity Manager has a problem with this, we need to use a batch job."
"NetIQ Identity Manager could improve by updating the user portal, it is out of date."
"Technical support is average. When it's come to complex issues, it takes longer than expected to solve."
"Scalability becomes an issue if the vision changes from the initial implementation. Not being flexible and having to rewrite quite a bit of code for even a simple added feature makes it difficult."
"Be more honest about how poorly it runs on Windows servers. It is optimized for Linux."
"We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory."
"The UI for requesting and approving rights have been a little outdated, however, in the most recent version that has been addressed."
"The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
"The configuration management could be better. It’s not very straightforward and is awkward to work with."
"Something that is contributing to global development like social media. I know there is something today but if they could make it easier; instead of trying to figure things out."
 

Pricing and Cost Advice

"The price of the solution is a bit high and could be reduced."
"The solution is quite affordable."
"It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."
"You just need to be aware that the more systems you connect, the more license fees you have to pay."
"Micro Focus is flexible when it comes to price. The cost varies from customer to customer. There are no additional costs, though. Everything is included."
"I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Financial Services Firm
10%
Manufacturing Company
9%
University
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise6
No data available
 

Also Known As

Novell Identity Manager
CA Directory
 

Overview

 

Sample Customers

Sheetz
DBS
Find out what your peers are saying about One Identity, SailPoint, Omada and others in User Provisioning Software. Updated: October 2026.
920,574 professionals have used our research since 2012.