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OpenText Identity Manager pros and cons

Vendor: OpenText
4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Identity Manager offers flexibility, allowing synchronization of multiple data sources and connections to various systems.
Key features include Password Reset Alerts, Password Sync, SQL connectors, and eDirectory integration.
The solution excels in external systems integration and automatic identity information transfer.
Active Directory synchronization capacity is highly valuable due to handling multiple directories effectively.
OpenText Identity Manager provides unlimited user support and simplified identity synchronization with automated provisioning and approval workflows.

CONS

NetIQ Identity Manager could improve by integrating directly without the need for Active Directory.
Integrations must be made easier.
Further enhancing the access granting process to reduce time and improve accuracy is necessary.
The architecture is somewhat complex and lacks inherent resilience in some components.
The vendor must provide an easier console for configuring things for smaller customers.
 

OpenText Identity Manager Pros review quotes

AS
Identity Management Consultant at a tech services company with 11-50 employees
Jan 29, 2015
It has reduced time and resource costs due to automation of previously hand-managed tasks like provisioning, granting access, distribution and access to different enterprise connected applications.
it_user186828 - PeerSpot reviewer
Senior Consultant - IAM / Security at a tech consulting company with 51-200 employees
Jan 29, 2015
Identity and access management processes have developed to become automatic and fast.
it_user189996 - PeerSpot reviewer
Identity Architect at a retailer with 1,001-5,000 employees
Feb 4, 2015
I would recommend this product, its quite flexible and quick to start with.
Learn what your peers think about OpenText Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user190452 - PeerSpot reviewer
Integration Specialist at a tech services company with 51-200 employees
Feb 5, 2015
To my knowledge it is the only event based IDM system.
it_user216567 - PeerSpot reviewer
Network Engineer with 501-1,000 employees
Mar 31, 2015
NetIQ Identity Manager is by far the most flexible product available, and the pricing is incredibly good, even if you're not situated in the BeNeLux.
SS
Identity Management Engineer at a pharma/biotech company with 1,001-5,000 employees
Mar 5, 2018
The identity vault, password syncing and self service Password Reset are valuable features, and NetIQ does a good job with password syncing among directories.
it_user248625 - PeerSpot reviewer
Jefe de Operaciones at a manufacturing company with 1,001-5,000 employees
Jun 30, 2017
The greater strength was to keep the identities synchronized without failures in both attributes and passwords.
DK
Consultant at a energy/utilities company with 1,001-5,000 employees
Jun 30, 2019
It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems.
RE
Works at a insurance company with 201-500 employees
Jul 1, 2019
The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors.
AA
VP Enterprise Management Division Manager at Ness Technologies | נס טכנולוגיות
Oct 28, 2019
The main value lies in the simplicity of implementation, as well as its customized look and feel.
 

OpenText Identity Manager Cons review quotes

AS
Identity Management Consultant at a tech services company with 11-50 employees
Jan 29, 2015
Scalability becomes an issue if the vision changes from the initial implementation. Not being flexible and having to rewrite quite a bit of code for even a simple added feature makes it difficult.
it_user186828 - PeerSpot reviewer
Senior Consultant - IAM / Security at a tech consulting company with 51-200 employees
Jan 29, 2015
The UI for requesting and approving rights have been a little outdated, however, in the most recent version that has been addressed.
it_user189996 - PeerSpot reviewer
Identity Architect at a retailer with 1,001-5,000 employees
Feb 4, 2015
User Application UI Product Licensing
Learn what your peers think about OpenText Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user190452 - PeerSpot reviewer
Integration Specialist at a tech services company with 51-200 employees
Feb 5, 2015
The user facing interfaces are not too friendly and they are also fairly hard to configure.
it_user216567 - PeerSpot reviewer
Network Engineer with 501-1,000 employees
Mar 31, 2015
If it works, Designer is a charm, but it can be a pain to keep updated because of all the Java stuff that regularly goes wrong.
SS
Identity Management Engineer at a pharma/biotech company with 1,001-5,000 employees
Mar 5, 2018
Be more honest about how poorly it runs on Windows servers. It is optimized for Linux.
it_user248625 - PeerSpot reviewer
Jefe de Operaciones at a manufacturing company with 1,001-5,000 employees
Jun 30, 2017
Technical support is very good, but in my country the ecosystem of consultants is scarce.
DK
Consultant at a energy/utilities company with 1,001-5,000 employees
Jun 30, 2019
If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement.
RE
Works at a insurance company with 201-500 employees
Jul 1, 2019
The interface is old and outdated, and the design software seems archaic.
AA
VP Enterprise Management Division Manager at Ness Technologies | נס טכנולוגיות
Oct 28, 2019
There's no huge thing missing, because it's already comprehensive. Now and then, however, there might be a minor issue.