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Ping Identity Platform vs Symantec Directory comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ping Identity Platform
Ranking in Directory Servers
1st
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
30
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (7th), Data Governance (11th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (6th), Customer Identity and Access Management (CIAM) (3rd)
Symantec Directory
Ranking in Directory Servers
3rd
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Directory Servers category, the mindshare of Ping Identity Platform is 35.0%, down from 39.3% compared to the previous year. The mindshare of Symantec Directory is 26.7%, up from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Directory Servers Mindshare Distribution
ProductMindshare (%)
Ping Identity Platform35.0%
Symantec Directory26.7%
Other38.3%
Directory Servers
 

Featured Reviews

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Single sign-on has simplified access while adaptive authentication protects complex user journeys
Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.
it_user558261 - PeerSpot reviewer
Annalyst Programmer at a energy/utilities company with 5,001-10,000 employees
We use it for internal-facing and external-facing website security.
The most valuable feature of this product is the enterprise-based security and the reliability that it comes with. Most of the people in this industry are using this product, so you are a victim of it since you need to use what everybody else is using and adopt it to your basic criteria.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."
"It is a scalable solution."
"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."
"The solution has a smooth and configurable user interface for single sign-on capabilities."
"Setting up the infrastructure with Ping Identity Platform is very easy compared to other IAM products."
"It's pretty stable as a product."
"The most valuable feature is multifactor authentication."
"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."
"Technical support has been excellent."
"The most valuable feature of this product is the enterprise-based security and the reliability that it comes with."
 

Cons

"The product's community has certain shortcomings that require improvement."
"There is room for improvement in the solution, particularly in security."
"In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation."
"PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature."
"From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering."
"PingID would benefit from a better user interface for integration."
"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."
"We have encountered instances where it is not easy to do authentication."
"The configuration management could be better. It’s not very straightforward and is awkward to work with."
"Something that is contributing to global development like social media. I know there is something today but if they could make it easier; instead of trying to figure things out."
 

Pricing and Cost Advice

"The tool is quite affordable."
"The product is costly."
"Ping Identity Platform is not very expensive."
"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
"The pricing is neither too expensive nor too cheap."
"Ping Identity Platform is not an expensive solution."
"Ping offers flexible pricing that's not standardized."
"The platform's value justifies the pricing, especially considering its security features and scalability."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Retailer
9%
Manufacturing Company
8%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise21
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for PingFederate?
The product is affordable and starts at 20,000 dollars/year, depending upon the license and maintenance requirement. It makes our work easier and saves a lot of time.
What do you like most about PingAccess?
PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tool...
What needs improvement with PingAccess?
From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering. Other than that, Ping Identity Platform has multiple products for access ma...
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Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
CA Directory
 

Overview

 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
DBS
Find out what your peers are saying about Ping Identity Platform vs. Symantec Directory and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.