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OpenText Process Automation vs ProcessMaker comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Process Automation
Ranking in Business Process Management (BPM)
25th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
ProcessMaker
Ranking in Business Process Management (BPM)
40th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
Business Orchestration and Automation Technologies (35th)
 

Mindshare comparison

As of August 2026, in the Business Process Management (BPM) category, the mindshare of OpenText Process Automation is 1.1%, up from 0.6% compared to the previous year. The mindshare of ProcessMaker is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
OpenText Process Automation1.1%
ProcessMaker0.9%
Other98.0%
Business Process Management (BPM)
 

Featured Reviews

Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.
UchechiSylvanus - PeerSpot reviewer
Team Lead, Process Improvement & RPA at Fidelity Bank Plc
Works well, but its interface should be a bit more user-friendly
We use it for our process flows and levels of approvals, but I am not managing it directly Its performance, stability, and security are fine. Its interface should be a bit more user-friendly. I have been using this solution for close to a year. It is stable. It is easy to scale. We currently…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"Its customer support is reliable and easy to approach."
"The stability has been perfect over the years; there are no bugs or glitches, it doesn't crash or freeze, it's reliable, and the performance is good."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"One of the most useful features is the code is customizable, we can make it our own."
"Its performance, stability, and security are fine."
"What I like most is the seamlessness of the workflow capabilities."
 

Cons

"OpenText needs improvements in its integration model to align with newer integration types."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The UI for the solution is complex, and it would be better to go for Openpath and Angular or use another BPM engine."
"The crucial missing element is the archival function."
"The integration could improve."
"AppWorks is pretty expensive."
"There is room for improvement in the pricing structure."
"Its interface should be a bit more user-friendly."
"This solution only supports basic text, but we would like to be able to insert components such as rich text, graphs, charts, pictures, and other objects."
 

Pricing and Cost Advice

"There is a user-based perpetual license."
"The price is on the higher side."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"AppWorks is pretty expensive."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"We have a yearly license."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Construction Company
10%
Comms Service Provider
8%
Insurance Company
8%
Financial Services Firm
14%
Outsourcing Company
12%
Computer Software Company
11%
Construction Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Large Enterprise3
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
What is your primary use case for OpenText AppWorks?
We primarily use OpenText AppWorks ( /products/opentext-appworks-reviews ) for automating supply chain-related problems, vendor process automations, and invoice automations. We have our own product...
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Also Known As

No data available
ProcessMaker Workflow Management & BPM, ProcessMaker BPM
 

Overview

 

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Tulsa Community College, Sirius College, Mcredit Vietnam, Oregon City Schools, Lakozy Toyota, HyperCube
Find out what your peers are saying about OpenText Process Automation vs. ProcessMaker and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.