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OpenText Solutions Business Manager vs Zoho Creator comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
OpenText Solutions Business...
Ranking in Business Orchestration and Automation Technologies
40th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
Software Configuration Management (9th)
Zoho Creator
Ranking in Business Orchestration and Automation Technologies
6th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
35
Ranking in other categories
Rapid Application Development Software (6th), Low-Code Development Platforms (6th)
 

Mindshare comparison

As of November 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Automation Anywhere is 5.5%, down from 8.5% compared to the previous year. The mindshare of OpenText Solutions Business Manager is 0.4%. The mindshare of Zoho Creator is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
Automation Anywhere5.5%
Zoho Creator1.2%
OpenText Solutions Business Manager0.4%
Other92.9%
Business Orchestration and Automation Technologies
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
it_user713322 - PeerSpot reviewer
Works at a tech company with 51-200 employees
We've used it for traditional help desk and defect tracking endeavors
It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government…
VishalKumar7 - PeerSpot reviewer
Zoho Developer at Evoluz Global Solutions
User experience metadata and workflow customization have been streamlined
The creator needs improvement; for instance, if I create a widget that has dynamic data, it cannot get published. When we publish a page that contains a widget, dynamic data does not appear. That is the problem with Zoho Creator, so it needs improvement. The portal user aspect is also costly; for example, purchasing 250 portal users can be expensive for clients who require them monthly. It creates a financial burden similar to how customer logins on e-commerce websites such as Flipkart or Amazon are generally free. Thus, Zoho Creator needs to offer free access for all portal users as they are essential for the application's usage. In Zoho Creator, we cannot work on UI customization as expected; if I want an application resembling a Figma design, there are limitations on UI changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Since it can be utilized 24/7, the ROI is pretty high with minimal efforts and resources by using unattended automation."
"The graphical user interface (GUI) is very useful, since I don't know any coding languages. I have been able to be a developer with Automation Anywhere without knowing the technical background. I am a business user, and not needing the technical knowledge to use the system has been useful for me."
"Overall, the commands provided have enough range to complete almost any task, with creative out-of-the-box thinking required sometimes for workarounds."
"Automation Anywhere (AA) is easy to use and understand, even if the user didn't have previous experience with RPA (robotic process automation) software before."
"The most valuable feature of this solution is the MetaBot, which gives you the power to add many DLLs and customize them for the automation."
"They have a credential vault, which is 256-bit encrypted. That is the highest security that can be provided when it comes to credential maintenance. With a credential vault, other than the user who is entering the password, no one else knows what the password is."
"We have started to see the ROI, as activities in which resources in my team would have taken four to five hours are now done in 30 minutes."
"Automation Anywhere has saved us a lot of time, money & efforts by automating our ServiceNow tickets."
"Allows us to automate work flows to provision IS services."
"The Composer is absolutely a magical tool, allowing you to get a fully functional app based on your process sketch in a couple of hours, without knowing BPMN notation."
"There was a significant ROI, as the development of weekly metrics from Excel spreadsheets, Lotus Notes databases, Access databases, and some Word documents went from a two to three day affair to a process that now takes seconds."
"Estimates from all teams are visible in one general ticket (PFC)."
"The best feature of Zoho Creator is that it is a native application—native means Zoho CRM and Zoho Creator—with portal user access, drag-and-drop features, and a UI developed with limited options and high security."
"I just like the simplicity of it."
"The deployment process is quite straightforward."
"We can create multiple applications simultaneously with it."
"Zoho Creator provides complex flexibility, allows creation of multiple modules and fields that are easily accessible, enables dynamic and stateless forms, and offers robust automation with Deluge script, workflows, and analytics tools like custom reports, dashboards, KPIs, and widgets."
"Zoho Creator is fully scalable in my experience; I've worked with a client that started with 10 employees and simple processes, and they currently have over 500 employees in three different countries."
"Basically, the application development part of the solution is one of the main features I like since it is quick."
"Zoho Creator also provides role-based access, edit trials, and compliance with standards such as GDPR to ensure data security, eliminating the needs for expensive custom development or the use of multiple tools by consolidating everything into a single platform."
 

Cons

"The scheduling is a little difficult at times."
"The scheduling is a little difficult at times. Rather than setting up individual instances, it would be really nice if we had the ability to set repetitive jobs easily. Right now, if you want a job to run every 15 minutes, you have to schedule it a lot of times. I'd rather have the ability to just say 'run every 15 minutes.'"
"Automation Anywhere has a persistent click-related issue that can make automation difficult, particularly in unattended environments."
"They have done a fairly good job on the RPA space, but more and more, the whole cognitive AI space and machine learning are where I see the industry actually going. I'm sure Automation Anywhere is also focused on that topic, but we would like to see more coming down the pipe, as early as possible."
"The solution doesn't offer all the capabilities that we need, so we have to use it in conjunction with other software."
"The assign value function is not there in the A2019 Community edition, which makes it hard for a developer to manipulate the data."
"We have had issues with stability in the past, and there should be a function that helps you to find out what is wrong with your environment that is causing the automation to fail."
"Automation Anywhere could use to be more stabilized."
"Reporting is generally very good, but people always want more."
"Response time could improve."
"User interface and links between tickets. For me, Jira is the ideal tool."
"Zoho Creator could benefit from improvement in regard to the user interface and user experience of the forms. The forms themselves could benefit from being made more interactive, with increased flexibility and customization options for both developers and users. This would allow for a more engaging experience when interacting with the forms and provide more opportunities for customization to meet individual needs and preferences."
"In-app support is satisfactory, but my major challenge is usually via email because they take long to reply."
"We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions."
"I would like to see a simpler layout and interface. I would also like to see Zoho CRM and Zoho Campaigns integrated with the product."
"I am concerned that Zoho Creator does not have good integration capabilities, as it has a lot of API limits."
"Improvement could come from the ability to implement and create custom dashboards or subforms in Zoho Creator."
"The platform's technical support services need improvement."
"The layout of the form site needs some improvements because you can only create a basic layout and templates in the forms."
 

Pricing and Cost Advice

"It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly."
"It is subscription-based. They have different schemes. The price depends on how you negotiate with the local partner or local representative in your country."
"It's an ideal pricing model to customize the components based on everyone's needs."
"The Community Edition is a good offering from the company."
"Considering the cost, it is a bit high, but worth the price because the output accuracy is high."
"Automation Anywhere is somewhat expensive. The prices are slightly higher, but if you need something, you must pay for it."
"Overall, the pricing of Automation Anywhere is good."
"Automation Anywhere's pricing falls within the mid-range, but the long-term benefits outweigh the initial investment."
Information not available
"It is at the bottom end of the price range."
"Zoho Creator's pricing is fine. It's subscription-based."
"We would prefer it if the price went down drastically."
"The tool's licensing costs are annual. You need to pay more if you need a bigger database."
"The plan provided is presented on a monthly basis, giving an idea of the cost each month. However, the actual cost is calculated and charged on a yearly or annual basis. The cost is displayed in a detailed manner, breaking down the amount charged annually, and presenting it in a monthly format."
"The tool has three plans and one of them costs 50 dollars per month."
"I rate the solution an eight out of ten for pricing since it is really cheap."
"Anyone can start using the solution with less than 15 to 30 dollars a month per user. It is worth the money."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Construction Company
13%
Outsourcing Company
13%
Comms Service Provider
11%
Manufacturing Company
9%
Financial Services Firm
12%
Outsourcing Company
12%
Construction Company
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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What is your experience regarding pricing and costs for Zoho Creator?
I find the pricing of Zoho Creator to be very cheap. When compared to other low-code platforms, Zoho Creator consiste...
What needs improvement with Zoho Creator?
I think there are a lot of areas in Zoho Creator that could be improved or enhanced. When writing HTML and CSS inside...
What is your primary use case for Zoho Creator?
I have created multiple custom applications in Zoho Creator, with a standout being an inventory management system, an...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Micro Focus Solutions Business Manager, Serena Solutions Business Manager, TeamTrack
No data available
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about OpenText Solutions Business Manager vs. Zoho Creator and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.