Opsgenie vs Splunk ITSI (IT Service Intelligence) comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while Splunk is ranked #3 with an average rating of 8.4. Atlassian holds a 9.0% mindshare in IMS, compared to Splunk’s 2.0% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

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1,414 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 53 Splunk ITSI (IT Service Intelligence) reviews

3,236 Views
356 Comparison Views

98% willing to recommend

Opsgenie

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk ITSI are leaders in the IT service management category. Splunk ITSI likely has the upper hand due to its advanced analytics capabilities and broader data handling features.

Features: Opsgenie provides comprehensive alerting and seamless integration with Atlassian products, highlighting flexible alert notifications and ease of use. It offers critical incident management functionality tailored for smaller teams. Splunk ITSI excels with its advanced analytics, machine learning integrations, and extensive data visualization tools like glass tables and service analyzers, making it suitable for enterprises requiring deep data insights.

Room for Improvement: Opsgenie users seek better cloud integration, enhanced automation features, and a more robust API, alongside improved reporting and Atlassian product integration. Splunk ITSI could improve its pricing, ease of dashboard setup, and predictive analytics capabilities. Users also desire more out-of-the-box solutions to simplify implementation and reduce alert noise.

Ease of Deployment and Customer Service: Opsgenie offers easy cloud-based deployment, which aligns well with public cloud environments, and generally positive customer service feedback with some variance in localized support. Splunk ITSI supports hybrid and on-premises deployments, which supports complex infrastructures but has received mixed reviews about its customer service, particularly delays in certain regions.

Pricing and ROI: Opsgenie's tiered pricing is attractive for small to medium businesses, with added value seen in integrations with tools like Jira Service Management, contributing to reduced costs and improved efficiency. Splunk ITSI, though considered premium-priced, justifies its cost for enterprises needing robust data analytics. Users report an impressive ROI due to its comprehensive features, which provide long-term strategic value.

To learn more, read our detailed Opsgenie vs. Splunk ITSI (IT Service Intelligence) Report (Updated: December 2025).

Buyer's Guide

Opsgenie vs. Splunk ITSI (IT Service Intelligence)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (12th)

Mindshare comparison

As of February 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 9.0%, down from 18.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.0%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	2.0%
Opsgenie	9.0%
Other	89.0%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"Opsgenie has streamlined our communications and alerting."

"Opsgenie is easy to configure and use."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"The rotation and scheduling are beneficial."

More Opsgenie pros

"Having a structure on how to resolve incidents is the most valuable aspect."

"Customers have noted the solution helps streamline incident management."

"The observability is great and valuable."

"I particularly like the preview feature because it provides a prompt experience for impact analysis."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"The service analyzer view and automatic creation of incidents are valuable."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"Alerts and episodes are valuable to me."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"They could introduce many more features."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"I would like to see improvements in reporting capabilities that could provide additional value."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

More Opsgenie cons

"It was an intimidating tool for us to jump into at the beginning."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"The user interface visualization could be improved."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"We had issues with support that took a long time to resolve."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The solution's prices are exorbitant."

"The cost of the solution depends on the package you select and is per user."

More Opsgenie pricing and cost advice

"Splunk pricing is high."

"Splunk ITSI is expensive."

"The licensing is based on data usage."

"Pricing has some room for improvement."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

11%

Transportation Company

Manufacturing Company

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	34

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

See all answers

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Compared 6% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Opsgenie

January 2026

Download Opsgenie product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

January 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Opsgenie vs. Splunk ITSI (IT Service Intelligence)

December 2025

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