Opsgenie vs Splunk ITSI (IT Service Intelligence) comparison

Why PeerSpot?

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #8, while Splunk is ranked #6 with an average rating of 8.6. Atlassian holds a 5.7% mindshare in IMS, compared to Splunk’s 2.0% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

3,142 Views
3,142 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

7,837 Views
1,332 Comparison Views

98% willing to recommend

Opsgenie

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk ITSI are leaders in the IT service management category. Splunk ITSI likely has the upper hand due to its advanced analytics capabilities and broader data handling features.

Features: Opsgenie provides comprehensive alerting and seamless integration with Atlassian products, highlighting flexible alert notifications and ease of use. It offers critical incident management functionality tailored for smaller teams. Splunk ITSI excels with its advanced analytics, machine learning integrations, and extensive data visualization tools like glass tables and service analyzers, making it suitable for enterprises requiring deep data insights.

Room for Improvement: Opsgenie users seek better cloud integration, enhanced automation features, and a more robust API, alongside improved reporting and Atlassian product integration. Splunk ITSI could improve its pricing, ease of dashboard setup, and predictive analytics capabilities. Users also desire more out-of-the-box solutions to simplify implementation and reduce alert noise.

Ease of Deployment and Customer Service: Opsgenie offers easy cloud-based deployment, which aligns well with public cloud environments, and generally positive customer service feedback with some variance in localized support. Splunk ITSI supports hybrid and on-premises deployments, which supports complex infrastructures but has received mixed reviews about its customer service, particularly delays in certain regions.

Pricing and ROI: Opsgenie's tiered pricing is attractive for small to medium businesses, with added value seen in integrations with tools like Jira Service Management, contributing to reduced costs and improved efficiency. Splunk ITSI, though considered premium-priced, justifies its cost for enterprises needing robust data analytics. Users report an impressive ROI due to its comprehensive features, which provide long-term strategic value.

To learn more, read our detailed Opsgenie vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2026).

Buyer's Guide

Opsgenie vs. Splunk ITSI (IT Service Intelligence)

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

8th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th)

Mindshare comparison

As of November 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 5.7%, down from 11.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.0%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	2.0%
Opsgenie	5.7%
Other	92.3%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"The product is integrated into almost all services, including Grafana, AWS, and others."

"We went with OpsGenie because it was simpler to integrate with Atlassian products."

"Regarding advice, it is a good tool, and the integration is seamless."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

More Opsgenie pros

"Regarding ROI percentage, we estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively."

"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."

"We have a lot of teams using Splunk and they would be blind without it."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"Customers have noted the solution helps streamline incident management."

"It has saved me a lot of money and a lot of time."

"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Typically, the alerts are vague at times, and when the automated callers begin reading that alert, it does not make sense to us."

"I would like to see improvements in reporting capabilities that could provide additional value."

"We can't rely on the output that we're getting from the platform."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

More Opsgenie cons

"We also faced challenges relating to UI development."

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

"Splunk ITSI (IT Service Intelligence) can be improved because there are some events that get missed in indexing, especially on the stats and AC stats."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"The data recovery has room for improvement."

"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"The cost of the solution depends on the package you select and is per user."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"Integration with other solutions is one of the most valuable features of Opsgenie."

More Opsgenie pricing and cost advice

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is expensive."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Pricing was pretty good, and it is possible to just add on the features we want."

"Splunk ITSI is expensive compared to other tools."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

12%

Financial Services Firm

Transportation Company

Comms Service Provider

Outsourcing Company

14%

Manufacturing Company

12%

Financial Services Firm

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

Questions from the Community

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.

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What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...

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Product Reports

Buyer's Guide

Opsgenie

October 2026

Download Opsgenie product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

October 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Opsgenie vs. Splunk ITSI (IT Service Intelligence)

September 2026

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