PRTG Network Monitor and Pulseway compete in the IT infrastructure monitoring category. PRTG seems to have the upper hand with its extensive features and broader applicability, making it particularly appealing to larger IT environments.
Features: PRTG Network Monitor is known for its scalability, ease of setup, and compatibility with versatile infrastructures, offering real-time alerts and a wide array of sensors. Its users value the proactive alerting and adaptability across technologies. Pulseway is recognized for its real-time notifications, remote control capabilities, and user-friendly mobile app, supporting IT departments with monitoring and scripting features tailored for various business needs.
Room for Improvement: PRTG Network Monitor could enhance template management and dashboard flexibility, and better handle application and cloud integration. The high licensing costs and complex customizations are noted drawbacks. Pulseway may improve by expanding customization in scripting, increasing speed for remote operations, and adding desktop app capabilities for better monitoring flexibility.
Ease of Deployment and Customer Service: PRTG Network Monitor is primarily on-premises with easy setup, but its email-only support can lead to delays. Pulseway offers flexible deployment across private and public clouds and receives positive feedback for customer support, although technical support speed could be improved. PRTG is noted for its straightforward usage, while Pulseway's strength is its cloud deployment options.
Pricing and ROI: PRTG offers sensor-based pricing praised for cost-effectiveness in extensive monitoring, though some consider it pricey for smaller deployments. It provides positive ROI with comprehensive monitoring capabilities. Pulseway stands out with lower pricing, especially compared to competitors like Kaseya or SolarWinds, offering flexible monthly licensing and affordable entry costs, with ROI realized through saved time and reduced downtime in IT operations.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.
Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.
Some of Pulseway’s benefits and features include:
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