QuickBase vs ServiceNow Now Platform comparison

Quickbase and ServiceNow are both solutions in the Rapid Application Development Software category. Quickbase is ranked #16 with an average rating of 8.4, while ServiceNow is ranked #14 with an average rating of 7.7. Quickbase holds a 2.2% mindshare in RADS, compared to ServiceNow’s 2.1% mindshare. Additionally, 98% of Quickbase users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

QuickBase

Read 81 QuickBase reviews

2,699 Views
1,781 Comparison Views

98% willing to recommend

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

2,468 Views
1,728 Comparison Views

98% willing to recommend

QuickBase

ServiceNow Now Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

QuickBase and ServiceNow Now Platform are prominent software solutions in the tech market. ServiceNow holds a superior position due to its comprehensive features, even though QuickBase scores higher in specific areas like deployment ease and support.

Features: QuickBase users appreciate its customization capabilities, ease of use, and application-building features. ServiceNow provides robust tools for IT service management, workflow automation, and enterprise-level functionalities. QuickBase's strengths lie in simplicity and user-friendly design, while ServiceNow's extensive features make it suitable for larger organizations.

Room for Improvement: QuickBase users mention limitations with integration, reporting functions, and scalability. ServiceNow reviews highlight complexity, a steep learning curve, and configuration challenges. These areas of improvement reflect the extensive functionalities offered by ServiceNow and the need for QuickBase to enhance its feature set.

Ease of Deployment and Customer Service: QuickBase is praised for its straightforward deployment process and responsive support. ServiceNow involves a more complex deployment due to its vast array of features but offers comprehensive customer support. QuickBase's simplicity in deployment provides an edge in this category.

Pricing and ROI: QuickBase is noted for its cost-effectiveness and quick return on investment. ServiceNow, while more expensive, is considered worth the investment due to its powerful capabilities and significant long-term benefits. Pricing is a critical factor where QuickBase holds an advantage, but the broader ROI potential favors ServiceNow.

To learn more, read our detailed QuickBase vs. ServiceNow Now Platform Report (Updated: March 2026).

Buyer's Guide

QuickBase vs. ServiceNow Now Platform

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.1

QuickBase boosts efficiency, productivity, and ROI by reducing manual processes and enhancing automation, with significant financial benefits reported.

Sentiment score

6.4

Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.

The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.

Mahol Patel

Data Entry Specialist at Pfizer

I have seen a return on investment, as I have seen a reduction in duplication of information and workflows, and unification of siloed systems.

Morgan Victor

Software Test Engineer at Roche

I have seen a return on investment with QuickBase, with both time saved and an increase in productivity.

Cn Garden

Director at a healthcare company with 10,001+ employees

For more quotes and insights, download the QuickBase report

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

Customer Service

Sentiment score

7.6

QuickBase's customer service is responsive and effective, though some users desire more interactive support and weekend availability.

Sentiment score

7.2

ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.

Technical support is really good, and I would rate it a nine out of ten.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

The customer support of QuickBase is very proactive and responsive 24/7.

Morgan Victor

Software Test Engineer at Roche

For more quotes and insights, download the QuickBase report

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Now Platform report

Scalability Issues

Sentiment score

7.6

QuickBase is scalable and modular, allowing seamless growth for organizations despite initial data structuring challenges.

Sentiment score

7.8

ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.

Quick Base has high potential to scale.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

We are able to save time, especially because of the automation of tasks that are time-wasting or time-consuming and very tiresome.

Morgan Victor

Software Test Engineer at Roche

QuickBase's scalability is impressive; it is easily scalable from a few users to a few hundred or a few thousand users.

reviewer2802663

Head of Quality & Supply-Chain at a manufacturing company with 11-50 employees

For more quotes and insights, download the QuickBase report

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

You can have thousands of users using the platform very efficiently.

Vishal Savajiani

Senior Analyst at DXC Technology

It is easily scalable and very powerful in this direction.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Stability Issues

Sentiment score

7.8

QuickBase is stable with minimal downtime, reliable support, and performs well despite occasional traffic-related issues.

Sentiment score

8.1

ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.

No quotes available

For more quotes and insights, download the QuickBase report

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

Overall, it achieves a 99.99% SLA on availability.

Vishal Savajiani

Senior Analyst at DXC Technology

ServiceNow Now Platform has improved it since then.

Mayur Patil

Assistant Manager at Wipro Limited

For more quotes and insights, download the ServiceNow Now Platform report

Room For Improvement

QuickBase requires improvements in training, customization, interface modernization, data management, cost management, and multilingual and mobile support.

ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.

It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

QuickBase can be improved, as some high-level integration can be tricky to develop without advanced understanding of the APIs and other functions.

Morgan Victor

Software Test Engineer at Roche

The cost can be a bit prohibitive, especially for small organizations to be able to use this tool.

Mahol Patel

Data Entry Specialist at Pfizer

For more quotes and insights, download the QuickBase report

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

There are many areas where ServiceNow leverages AI or machine learning to enhance the features.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Now Platform report

Setup Cost

QuickBase offers competitive per-user pricing with extensive features, making it a valuable investment for many enterprises.

ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.

Pricing could be cheaper.

RahulSharma15

Associate principal engineer at a tech vendor with 5,001-10,000 employees

My experience with pricing, setup cost, and licensing is that the price is a bit expensive, especially when comparing QuickBase with its competitors.

Morgan Victor

Software Test Engineer at Roche

For more quotes and insights, download the QuickBase report

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Valuable Features

QuickBase excels in customizability, seamless integration, and user-friendly automation, enhancing collaboration and efficiency without requiring technical expertise.

ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.

The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications.

Morgan Victor

Software Test Engineer at Roche

The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.

Mahol Patel

Data Entry Specialist at Pfizer

QuickBase has allowed me to expand my workflows and tools to other markets to help compliance and to help other less sophisticated business users be able to do standardized and repeatable processes with much less error.

Ryan McKnight

Lead & Initiatives Director, Strategic Projects at a insurance company with 10,001+ employees

For more quotes and insights, download the QuickBase report

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Categories and Ranking

QuickBase

Ranking in Rapid Application Development Software

16th

Ranking in Low-Code Development Platforms

12th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Employee Time Tracking Software (1st)

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Ranking in Low-Code Development Platforms

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (17th)

Mindshare comparison

As of March 2026, in the Rapid Application Development Software category, the mindshare of QuickBase is 2.2%, up from 1.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.1%
QuickBase	2.2%
Other	95.7%

Rapid Application Development Software

Featured Reviews

Morgan Victor

Software Test Engineer at Roche

Automation has transformed project and inventory workflows and improves revenue forecasting

The best features QuickBase offers include being a no-code software, meaning it is very easy to use even for new users. It also provides life cycle management, workflow management, and dashboards. The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications. Those features also help provide the ability to manage the entire application life cycle with QuickBase easily. Integration has been very seamless with our overall IT stack. The user interface is very user-friendly and intuitive, which makes it very easy to use, together with the no-code aspect. Any kind of personnel can use this tool easily.

Read full review

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Marketing Services Firm

Construction Company

University

Financial Services Firm

13%

Government

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	14
Large Enterprise	28

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

Questions from the Community

What do you like most about QuickBase?

The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier.

See all answers

What is your experience regarding pricing and costs for QuickBase?

I did not have any involvement with pricing, setup cost, or licensing.

See all answers

What needs improvement with QuickBase?

The table size limits are small for really large apps. While I agree that there needs to be a cap on the size, it would be nice to adjust it up when needed. Also, the cost can be a bit prohibitive,...

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

Comparisons

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Compared 5% of the time

Adobe ColdFusion vs QuickBase

Compared 4% of the time

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Microsoft Power Apps vs ServiceNow Now Platform

Compared 9% of the time

Pega Platform vs ServiceNow Now Platform

Compared 6% of the time

ServiceNow vs ServiceNow Now Platform

Compared 6% of the time

Unqork vs ServiceNow Now Platform

Compared 5% of the time

SS&C Blue Prism vs ServiceNow Now Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

QuickBase

March 2026

Download QuickBase product report

Buyer's Guide

ServiceNow Now Platform

February 2026

Download ServiceNow Now Platform product report

Also Known As

Quick Base, TSheets

No data available

Overview

Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.

Quickbase

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office

experian, beachbody, health partners

Buyer's Guide

QuickBase vs. ServiceNow Now Platform

March 2026

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