

QuickBase and ServiceNow Now Platform are prominent software solutions in the tech market. ServiceNow holds a superior position due to its comprehensive features, even though QuickBase scores higher in specific areas like deployment ease and support.
Features: QuickBase users appreciate its customization capabilities, ease of use, and application-building features. ServiceNow provides robust tools for IT service management, workflow automation, and enterprise-level functionalities. QuickBase's strengths lie in simplicity and user-friendly design, while ServiceNow's extensive features make it suitable for larger organizations.
Room for Improvement: QuickBase users mention limitations with integration, reporting functions, and scalability. ServiceNow reviews highlight complexity, a steep learning curve, and configuration challenges. These areas of improvement reflect the extensive functionalities offered by ServiceNow and the need for QuickBase to enhance its feature set.
Ease of Deployment and Customer Service: QuickBase is praised for its straightforward deployment process and responsive support. ServiceNow involves a more complex deployment due to its vast array of features but offers comprehensive customer support. QuickBase's simplicity in deployment provides an edge in this category.
Pricing and ROI: QuickBase is noted for its cost-effectiveness and quick return on investment. ServiceNow, while more expensive, is considered worth the investment due to its powerful capabilities and significant long-term benefits. Pricing is a critical factor where QuickBase holds an advantage, but the broader ROI potential favors ServiceNow.
I have seen a return on investment, as I have seen a reduction in duplication of information and workflows, and unification of siloed systems.
Technical support is really good, and I would rate it a nine out of ten.
The customer support of QuickBase is very proactive and responsive 24/7.
They generally know what they are talking about.
We are able to save time, especially because of the automation of tasks that are time-wasting or time-consuming and very tiresome.
Quick Base has high potential to scale.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
ServiceNow Now Platform has improved it since then.
QuickBase can be improved, as some high-level integration can be tricky to develop without advanced understanding of the APIs and other functions.
The introduction of hooks would allow for easier deployment elsewhere, such as GitHub.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
The price should be lowered a bit, especially for small organizations working on a tight budget, to afford it or be able to use this tool.
Pricing could be cheaper.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications.
One of the valuable features of Quick Base is its ability to function as a content management system without the need for SQL.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
| Product | Market Share (%) |
|---|---|
| ServiceNow Now Platform | 2.0% |
| QuickBase | 2.1% |
| Other | 95.9% |


| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 14 |
| Large Enterprise | 25 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 34 |
Trusted by more than half of the Fortune 100, QuickBase is a low-code platform for building, customizing, and integrating custom business applications. With more than 6,000 customers and 500,000 active users, QuickBase is the technology of choice for organizations that want to empower business users to solve their own challenges while maintaining the governance and security of an enterprise-quality app development system.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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