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Rapid7 MDR vs ThreatLocker Cyber Hero MDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Rapid7 MDR
Ranking in Managed Detection and Response (MDR)
8th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
15
Ranking in other categories
No ranking in other categories
ThreatLocker Cyber Hero MDR
Ranking in Managed Detection and Response (MDR)
9th
Average Rating
9.2
Reviews Sentiment
8.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Managed Detection and Response (MDR) category, the mindshare of Rapid7 MDR is 1.7%, down from 2.8% compared to the previous year. The mindshare of ThreatLocker Cyber Hero MDR is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
Rapid7 MDR1.7%
ThreatLocker Cyber Hero MDR1.2%
Other97.1%
Managed Detection and Response (MDR)
 

Featured Reviews

Ehsan Khaleel - PeerSpot reviewer
Manager SOC at PTCL
Comprehensive detection has strengthened real-time protection and streamlined investigations
My experience with detection and response capabilities for Microsoft-centric environments has been positive. While API integration can be challenging with some third-party tools, Microsoft's built-in features facilitate seamless communication. I have found it relatively easy to triage and integrate Microsoft systems with Rapid7 MDR. In terms of digital forensics and incident response included in the MDR service, my experience is that it is not very robust. We lack a dedicated forensic team, which is essential for thorough investigation. Rapid7 has introduced honeypots, which is an encouraging feature, but it is not a comprehensive solution such as those offered by competitors, such as Palo Alto's Unit 42. Apart from forensics, I believe Rapid7 MDR should introduce more forensic services. Another area to improve is the active platform's handling of on-premises tools versus cloud-based tools. We prefer on-premises options for data security, and we find limitations in features compared to cloud-based tools, concerning data access and privacy controls.
Andres Plaza - PeerSpot reviewer
President & Chief Executive Officer at OneconnectionIT
Enables granular control through Ringfencing and works seamlessly for us as an MSP
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Despite the pricing being a consideration, I always recommend Rapid7 MDR first."
"All stakeholders claim that Rapid7 MDR is very effective at identifying threats in today's AI era."
"We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the selection process. The ROI is already starting to show, too."
"Once we introduced Rapid7 MDR along with their vulnerability assessment tool, IVM, we transitioned from using Qualys and Tenable, which are top-tier tools in the market, because the management tool from Rapid7 allows us to access a variety of vulnerabilities in real time to fix them effectively."
"Overall, Rapid7 MDR helps us to strengthen our security operations by providing continuous monitoring, high quality threat detection, and expert analysis support."
"The enrichment that Rapid7 MDR generates for the client is greater than with other tools, and this has had a big impact."
"The benefits that came with Rapid7 MDR is the analysis we are getting now, which is quite useful."
"The main benefits that Rapid7 MDR provides for me as an end-user are the security and that they are available 24 hours a day, always."
"The customer service is really good."
"It's an important solution to have in order to maintain a strong security posture, especially as we're seeing things like supply chain attacks, where people are accidentally downloading malware from our vendors."
"The ability to isolate the device when something is happening and the network access control element are valuable features."
"Customer service and support are exceptional."
"ThreatLocker is worth every penny and a couple more."
"There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training."
"The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to."
"ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none."
 

Cons

"I think Rapid7 MDR already has a strong managed security service, but I believe things can be improved."
"The product should provide full transparency in security operations."
"We currently come across more false positives. The tool is a bit more aggressive than other tools."
"AI is present, and I think Rapid7 MDR could add good reporting, more reporting, and perhaps more templates in the future to make the product even better."
"Regarding Rapid7's support team, I must say that their response time is not as quick as I would prefer. While they do respond, it can take a few days or even a week to get on a call."
"There are still a couple of areas where Rapid7 MDR can be improved. The visibility of the dashboard should be improved, and faster threat detection can also be enhanced."
"We cannot allow it to go outside because we do not have that level of trust at the moment."
"Evaluating the customer service and technical support teams of Rapid7 MDR, I would rate them a six out of ten."
"Pricing is a bit high, with a minimum of 50 devices. Lowering that for small companies would be great."
"The ultimate, most amazing solution in the market could be less pricey and more transparent."
"It would be great if they handled patch management, and I am aware that they are currently working on it."
"From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms. This way, we can obtain a holistic picture."
"The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find."
"We have not used it for long enough, but there are some things users have asked for, such as integration with other platforms for reporting. They want a single glass location to use all the tools."
"As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions."
"There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly."
 

Pricing and Cost Advice

"The product is not overly priced."
"ThreatLocker is worth every penny and a couple more."
"It has been excellent."
"The pricing is not so bad. My clients do not like it, but they are following our pricing."
"It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Educational Organization
10%
Financial Services Firm
7%
Outsourcing Company
7%
University
13%
Comms Service Provider
12%
Computer Software Company
12%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business8
 

Questions from the Community

What needs improvement with Rapid7 MDR?
There are still a couple of areas where Rapid7 MDR can be improved. The visibility of the dashboard should be improved, and faster threat detection can also be enhanced. The dashboard visibility ca...
What is your primary use case for Rapid7 MDR?
I use Rapid7 MDR for security monitoring and easy onboarding and deployment. We primarily use Rapid7 MDR for threat detection and incident response, where it helps us to investigate deeply into tho...
What is your experience regarding pricing and costs for ThreatLocker Cyber Hero MDR?
The pricing is cost-efficient and provides good value given the level of security enhancement it provides.
What needs improvement with ThreatLocker Cyber Hero MDR?
There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly. The ability for ThreatLocker to digest the 365 logs provides an elevated level of 365 protection th...
What is your primary use case for ThreatLocker Cyber Hero MDR?
Our primary use case for ThreatLocker Cyber Hero MDR ( /products/threatlocker-cyber-hero-mdr-reviews ) is to reinforce a zero trust environment. We utilize it to avoid security faults and improve d...
 

Also Known As

Rapid7 Managed Detection and Response
No data available
 

Overview

 

Sample Customers

Landmark Health, NISC, Resimac, Starr Companies
Information Not Available
Find out what your peers are saying about Rapid7 MDR vs. ThreatLocker Cyber Hero MDR and other solutions. Updated: June 2026.
908,834 professionals have used our research since 2012.