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SAP Commerce Cloud vs Zoho Commerce comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Commerce Cloud
Ranking in eCommerce Platforms
4th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
21
Ranking in other categories
No ranking in other categories
Zoho Commerce
Ranking in eCommerce Platforms
28th
Average Rating
9.0
Reviews Sentiment
7.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the eCommerce Platforms category, the mindshare of SAP Commerce Cloud is 4.8%, down from 9.0% compared to the previous year. The mindshare of Zoho Commerce is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms Mindshare Distribution
ProductMindshare (%)
SAP Commerce Cloud4.8%
Zoho Commerce1.0%
Other94.2%
eCommerce Platforms
 

Featured Reviews

Anton Karzhavin - PeerSpot reviewer
Head Of Business Analysis at EffectiveSoft
Platform has supported global rollouts and has delivered faster, more reliable commerce journeys
In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years. This is the most significant issue with SAP Commerce Cloud, which caters primarily to Fortune 500 companies and falls short for mid-sized businesses. I do not have a clear idea on which specific feature they should implement to better serve the smaller business market, despite their several past attempts. Regarding potential improvements for SAP Commerce Cloud, I am not the best person to discuss deployments as I lack a DevOps background. However, I believe the primary enhancement should be in their vision and communication of product benefits. Personally, I have found SAP salespeople to be less friendly compared to their Salesforce counterparts. Their inflexibility regarding discounts and offers might be an area for improvement.
Sagar Gaikwad - PeerSpot reviewer
Sr Business Application Developer on Zoho Platform. at Tech Worriors
A solution that can help to build online stores that offer cost-efficiency and scalability choices to its users
I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They provide a demo if you don't have an idea of their products. There are multiple sessions, including some recordings and live sessions, to help one understand Zoho products. There are a lot of resources from Zoho from which you can make choices. You can follow Zoho's documentation or their other training materials. You can choose to have a live session or a demo to help you understand Zoho products. You can even get on a call or send an email for support. I rate the technical support an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"Overall, a request time of two to three months is a very efficient time for creating the E-Commerce session to go live."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"SAP Commerce Cloud enabled them to deliver features much faster and build more digital native experiences, which everyone is waiting for."
"We work on B2B projects, and it is the most efficient software solution for B2B."
"Customization and the solution's ease of deployment are valuable features of Zoho Commerce."
 

Cons

"Sometimes it's slow in accessing products. Also IMPEX upload was complex."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"Since it comes as an overall package, the license cost is high, and you might or might not use the Solr integration, which allows breaking it based on the use cases to reduce some cost or burden on the companies purchasing the product."
"SAP Hybris does not employ the latest technologies. For example, they still use GSP, Tag Files, an older version of Java, no microservices, and no Amazon Web Services."
"The stack needs to be improved; they need to start using more new technologies."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"In my view, SAP Commerce Cloud can be improved as it currently feels too heavy, with customers nowadays expecting solutions to be deployed in months rather than years."
"Hybris is not currently using microservices."
"Improvement is needed in the UI and UX part of the solution."
 

Pricing and Cost Advice

"The price is too high."
"The solution is expensive."
"The solution is very expensive in Turkey."
"I don't know the cost, but it can be expensive."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"This is an expensive solution."
"The price is quite high."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
"The price of Zoho Commerce is between 10 to 25 USD per user per month."
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Comparison Review

it_user9726 - PeerSpot reviewer
Architect at a tech services company with 1,001-5,000 employees
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Construction Company
9%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with SAP Hybris Commerce?
To improve SAP Commerce Cloud, you can remove the monolith architecture to break it into microservices. Since it comes as an overall package, the license cost is high, and you might or might not us...
What is your primary use case for SAP Hybris Commerce?
SAP Commerce Cloud was designed to create an e-commerce platform, specifically a shopping website. I have been working in the cart, checkout, and payments journey, using the accelerator storefront,...
What is your experience regarding pricing and costs for SAP Hybris Commerce?
My experience with pricing, setup costs, and licensing for SAP Commerce Cloud has been significant; only a global company can typically afford Hybris. Many clients share discomfort with revenue-dep...
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Also Known As

SAP Hybris Commerce, Hybris, SAP Hybris on AWS
No data available
 

Overview

 

Sample Customers

NHS 24
Information Not Available
Find out what your peers are saying about Adobe, Salesforce, commercetools and others in eCommerce Platforms. Updated: October 2026.
920,769 professionals have used our research since 2012.