

ServiceNow Discovery and VMware vCenter are popular tools for IT operations management. User reviews indicate VMware vCenter slightly edges out in terms of advanced features, while ServiceNow Discovery is favored for better overall value due to its pricing and support.
Features: ServiceNow Discovery offers thorough asset and service mapping, efficient IT asset visibility, and excellent tracking capabilities. VMware vCenter provides robust virtualization capabilities, an extensive feature set for managing virtual environments, and automation tools specifically for virtual machines.
Room for Improvement: ServiceNow Discovery could benefit from enhanced integration, better automation features, and improved scalability. VMware vCenter needs simplification in deployment processes, enhanced user interface, and better native integration with other IT systems.
Ease of Deployment and Customer Service: ServiceNow Discovery users find the deployment straightforward and commend the responsive customer service. VMware vCenter, while more complex to deploy, is noted for its support team’s expertise.
Pricing and ROI: ServiceNow Discovery is noted for competitive setup costs and favorable ROI due to efficient asset management. VMware vCenter, despite being higher-priced, offers strong ROI through advanced virtual environment management.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
VMware vCenter manages high availability effectively.
The technical support is good.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
On a scale of one to ten, I would rate its scalability as ten.
The solution is completely scalable as we can increase any host with great simplicity.
The scalability is good in vCenter.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
We have not faced any issues after upgrading VMware vCenter, whether on the vCenter or any host.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Improvements could include implementing chatbots to simplify ticket creation.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
The licensing model has shifted, leading to higher costs, particularly for smaller organizations.
The license cost has increased significantly, which is the primary negative aspect of VMware vCenter.
Better redundancy options can be achieved by using multiple vCenter machines.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
The licensing model now requires purchasing 96-core solutions, even if fewer cores are needed, adding to the cost burden.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
High availability is employed so if an ESXi server is down, the VM is supported on another ESXi on other servers.
The high availability feature is particularly valuable when a host goes down or experiences high usage, as it automatically migrates VMs to other hosts to balance performance.
VMware vCenter is excellent for managing and monitoring hypervisors, specifically with features like live migration, storage vMotion, and host vMotion.
| Product | Market Share (%) |
|---|---|
| VMware vCenter | 1.4% |
| ServiceNow Discovery | 3.3% |
| Other | 95.3% |

| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 5 |
| Large Enterprise | 18 |
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
VMware vCenter provides centralized management for virtual machines, offering enhanced resource control, high availability, and data protection. Its integration with NSX and vSAN simplifies infrastructure management, although improvements in pricing, licensing, and technical support are needed.
VMware vCenter streamlines the management of virtual infrastructures, facilitating scalability and elasticity through features like DRS, vMotion, and snapshot capabilities. While users appreciate its centralized control and extensive integration options, complexities in interface and upgrades are seen as challenges. Issues like fragmented licensing, difficult Fault Tolerance management, and high resource demands have been highlighted, alongside the need for enhanced security, monitoring, and seamless cloud integration. vCenter is widely used in data centers for overseeing large virtual environments, integrating cloud services, and providing infrastructure as a service.
What are the main features of VMware vCenter?
What benefits and ROI should users expect?
Industries such as IT, finance, healthcare, and government deploy VMware vCenter to manage their extensive virtual environments. Users rely on its automation and centralized management capabilities to ensure high performance and uptime in data center operations, often leveraging it to integrate with cloud services.
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